Nordstrom Return Policy: Exploring Nordstrom’s Return Procedures

Nordstrom currently operates three stores in the United States: Nordstrom, Nordstrom Rack, and Nordstrom Local. The main Nordstrom shop sells luxury items and designer fashion brands at full retail price, whereas Nordstrom Rack is an outlet store that sells items for up to 70% off. Customers can bring in returns, pick up goods, make speedy changes, and get styling advice at Nordstrom Local locations.

Nordstrom has a robust return policy allowing free returns and exchanges with no time limits. Returns are accepted in-store or by mail. For more information, go to

Nordstrom is noted for its flexible return policy throughout its stores. There are three major ways to return an item or a gift, but each has its own set of laws and restrictions. Continue reading to see how the Nordstrom return policy works and which goods are eligible.

Ways To Make a Return

Customers dissatisfied with an item can return it in three ways at Nordstrom’s major stores. 


Customers can return unwanted items at Nordstrom, Nordstrom Rack, and Nordstrom Local locations. Simply bring your products to any service counter during normal business hours. This method can be used to return both in-store and online purchases.

Curbside Drop-Off

Curbside pickup is only available at Nordstrom locations. To use this option, begin your return by viewing your purchase history online. Then, just place products purchased in-store or online in the chosen location. 

There are certain restrictions. The following items are not returnable by curbside drop-off:

  • Fine Jewelry
  • Designer items
  • Opened baby gear
  • Nordstrom Rack items

Send by Mail

Customers can return purchases to Nordstrom or Nordstrom Rack by mail, however, this service is only available for Nordstrom merchandise. A $9.95 delivery cost will be deducted from the returned amount for Nordstrom Rack goods. 

To return an item by mail, begin the procedure online, select the return by mail option, and enter the necessary information. You can either print the prepaid mailing label at home or present the emailed QR code at a qualified USPS site to have it printed. Returns are normally processed within 10-14 days.

What Products Are Returnable?

While Nordstrom’s return policy is relatively lenient, some items can only be returned under particular conditions.

Nordstrom Exceptions


  • Special-occasion gowns and select designer products must be returned with tags and in the same condition in which they were purchased.
  • If the item has a tag that indicates “If this tag is removed, the garment cannot be returned,” it can only be returned with the tag attached and all packing.
  • Nordstrom examines returns on an individual basis and may refuse a return in some circumstances.

Nordstrom Rack Exceptions

  • Nordstrom Rack only accepts unworn items in their original packaging with attached tags. 
  • Some items are labeled as Final Sale or Non-Returnable, indicating that they cannot be returned.
  • Unless otherwise noted, beauty items cannot be returned.

Is There a Time Limit on Returns?

There is no time limit for returning Nordstrom merchandise and used items without tags can also be returned. Some returns may be refused if the item is damaged or if staff suspects the consumer of misusing the return policy. 

Online purchases for Nordstrom Rack must be returned within 40 days of purchase, and in-store goods must be returned within 30 days of purchase. Late-mailed returns may be accepted at the discretion of the retailer, but will only receive a 50% refund.

Do You Need a Receipt?

Bringing a receipt will assist Nordstrom employees in finding orders more quickly. Staff can, however, use the computer system to search for a purchase if the customer provides the relevant information. 

If no record of the sale is found, Nordstrom may nevertheless provide a refund. However, in this case, personal identification will be required, and the reimbursement will be available only on a Nordstrom Gift Card.

Gifts returned with a gift receipt are repaid with a Nordstrom Gift Card, which can be used at Nordstrom or Nordstrom Rack.

Customers must produce their receipt and original form of payment to make a return at Nordstrom Rack shops. 


The Nordstrom return policy reflects the company’s commitment to customer satisfaction and flexibility. With its generous and customer-friendly return policy, Nordstrom strives to create a positive shopping experience for its customers. The policy not only allows for easy returns but also emphasizes Nordstrom’s dedication to ensuring that customers are satisfied with their purchases. Whether it’s in-store or online, Nordstrom’s return policy is designed to provide convenience and peace of mind, reinforcing the brand’s reputation for excellent customer service. As with any policy, customers should familiarize themselves with the specific terms and conditions to make the most of this customer-centric approach to returns at Nordstrom.


What is Nordstrom’s return policy?
Nordstrom’s return policy allows customers to return items within 45 days of purchase. The merchandise must be in its original condition with tags attached, and proof of purchase is required for returns. Nordstrom provides free return shipping for online orders.

Can I return items without a receipt?
While having a receipt is preferable, Nordstrom may accept returns without a receipt under certain circumstances. However, the refund will likely be in the form of a Nordstrom gift card, and the return may be subject to additional verification.

Are there any items that cannot be returned to Nordstrom?
Nordstrom generally accepts returns for most items, but there are some exceptions. Personalized and altered items may not be eligible for return. Additionally, final sale items and items marked as non-returnable are not eligible for return or exchange.

How long does it take to process a return with Nordstrom?
Nordstrom aims to process returns within 10 business days of receiving the merchandise. Once processed, the refund will be issued to the original form of payment. Keep in mind that it may take additional time for the credit to appear in your account.

Can I return Nordstrom’s online purchases to a physical store?
Yes, Nordstrom allows customers to return online purchases to a physical Nordstrom store. Simply bring the item, its original packaging, and proof of purchase to the store, and the staff will assist you with the return. This option provides a convenient way to return items without having to ship them back.


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