Nike is a tremendously successful American sportswear manufacturer with 170 stores worldwide. Here’s what you need to know if you want to return a Nike purchase.
Nike has an excellent return policy. If you are dissatisfied with an item, you may return it within 60 days after purchase. You can even return them if they are unworn and unwashed after 60 days. Gift cards, items from the Nike sale store, and items designated as non-returnable are not eligible for return.
This page goes over Nike’s return policy, including the time frame for returning things for a refund and which items are not returnable.
Nike’s Return Policy
Sometimes we buy something and then see it’s not what we wanted. If you purchased something from a Nike shop and are dissatisfied with it, you can obtain a refund by returning the item within 60 days of the purchase date. Any Nike store will accept returns.
If you purchased an item online, you may begin your free return by logging into your Nike account if you are a member. Alternatively, you can visit your nearest Nike shop.
You will only be eligible for a refund if the items are unworn and undamaged. Nike By You personalized trainers are included.
You can even return items after the 60 days has expired as long as they are still unworn and unwashed. Check the tags and labels of the merchandise because some have various warranties or guarantees.
It is preferable to have a purchase receipt because it will make the return procedure simpler and speedier. If you purchased an item online, you only need your order number or barcode. If you bought anything in-store but misplaced your receipt, you can still request a refund or in-store credit.
Items You Can’t Return For A Refund
Nike the store will not refund some things. Refunds are not available for the following items:
- Gift cards.
- Items purchased from a Nike clearance store.
- Items marked as non-returnable
- Gifts. These can only be exchanged, or you can get in-store credit.
Return An Item Via Mail Or In-Store
Returning an item in person is faster and easier than mailing it. If you return in-store, you will receive a refund right away. Bring your receipt to the nearest Nike store and ask a staff member for a refund. If you purchased the item online, make sure you have your order number handy to provide to a member of the staff.
If you purchased an item online or through the Nike App and want to return it by mail, you must initiate a return online. Returns are free if you are a Nike member. Log in to your member profile, navigate to your orders, choose “View or Manage,” and then click “Return Item.”
After selecting the item to be returned, you must specify the reason for the return. After that, submit your return and select the method you want to employ. You will be given a UPS QR return code, which you must present when you drop off your item at UPS.
UPS can also give you with a prepaid shipping label that you will need to print. Then, apply this label to your box and schedule a UPS pickup. You must pay the pickup cost, which starts at $6 USD.
If you are not a Nike Member, go to your orders and input the order number and your email address. Then, choose the item you want to return.After submitting the return, you will be emailed the return address. Take your things to your preferred courier in their original packing. The shipping charges will be your responsibility.
If you buy an Apple Watch Nike, you have 14 days from the date of purchase or delivery to return it. To return the watch, complete the following steps:
- Disconnect your watch from your device.
- You can also return it by mail if you bought it online. If you are a Nike Member, you will receive a free UPS delivery label. However, if you are not a member, you will be responsible for the shipping fees.
- When returning your watch, make sure to include all of the accessories in the original box. The Sport Band and the USB adaptor are included as accessories.
What If You Forgot Your Receipt? Is it still possible to make a return?
Don’t be concerned if you misplaced your receipt! You are still eligible for a refund. If a store employee scanned your Nike Pass when you checked out, they can look up your order and refund you in full using the original payment method.
If you are not a Nike member and your item is unworn and unwashed, you can swap it for in-store credit or even exchange.
FAQs
What is Nike’s return policy for online purchases?
Nike generally allows returns for online purchases within a specified timeframe. FAQs may include details on the time limit for returns, conditions for eligible products, and any associated fees.
Can I return Nike products bought from a third-party retailer?
Customers often wonder if Nike accepts returns for products purchased from authorized dealers or other retailers. Include information on the return process for items bought from sources other than the official Nike store.
How do I initiate a return with Nike?
Provide step-by-step guidance on how customers can initiate a return, including whether they need to contact customer support, use a specific online portal, or visit a physical store. Mention any required documentation or information.
What is Nike’s policy on returning personalized or customized products?
Some customers may have questions about returning products they have customized or personalized on the Nike website. Include information on whether such items are eligible for returns and any special conditions that apply.
What is Nike’s policy for returning defective or damaged products?
Customers may encounter issues with the quality of the product received. Explain Nike’s policy for returning defective or damaged items, including the process for reporting the issue and receiving a replacement or refund.