NFM Mattress Return Policy: A Comprehensive Guide

Among North American retailers, NFM (formerly known as the Nebraska Furniture Mart) offers a wide selection of furniture, flooring, and home appliances to its clients. In 1937, Rose Blumkin established the company. With an expected 5,000 workers in 2021 and a headquarters in Omaha, Nebraska, USA, the company is valued at approximately $1 billion. Only four US states—Iowa, Nebraska, Texas, and Kansas—are part of the company’s service area. We’ll examine the “NFM Mattress Return Policy” now.

Mattress return policy at NFM

Nebraska Furniture Mart’s (NFM) return policy for mattresses is very lenient, allowing consumers 120 days to return the merchandise. Naturally, for the return and complete refund, the mattress must be in a re-saleable condition and the original receipt must be available.

How can you return the product?

There are two methods for product returns:

  1. In-store: When purchasing in-store, customers have the option of picking up the mattress themselves or via a courier service, either of which the store offers. To request a truck, you must first visit the official website and complete the necessary paperwork. They will give you the choice to exchange the goods for another one or get a full refund if the mattress is in good condition and the return is for a valid cause. Depending on the initial payment method, the refund processing time is typically around 48 hours.
  2. Online: In order to return an item online, you must first visit the official website, log into your account, and then go to the “my orders” page. From there, choose the product you wish to return and fill out the return form, providing data about your order and the reason for the return. You can drop off the package at their nearest UPS location using the order replacement slip they provide.

Return periods for the products:

  1. With electric bicycles, you can get your money back after 30 days, or if it has an odometer, you can get it back as long as the bike has fewer than 50 miles on it. A 15% restocking fee will be deducted from the refund, therefore it will be a partial refund.
  2. For phones, we have a 14-day return policy and will deduct a 15% restocking fee from the refund.
  3. You have 14 days to return a computer or exercise equipment if unused and in re-salable condition. Customers can get their money back in full if they return this product, and there is no restocking fee.
  4. When you buy a camera, drone, or lens, you have 14 days to return it, and a 15% restocking fee will be deducted.
  5. Custom orders: you have 30 days to return it for a full refund, but there’s a hefty restocking cost of 25% of the total.

What items cannot be returned to the store?

  1. It is not possible to return cut yardage curtains after purchase because the product’s freshness has worn off and it cannot be resold in its original condition.
  2. Pillows: just like curtains, pillows are not returnable because they are considered an item of a similar nature.
  3. For the same reasons, you can’t return covers for futons or sofas.
  4. You can return a mattress itself, but not the pads that come with it because the pads lose their pristine condition when they leave the store.

If I don’t have the receipt, how do I return the item?

You will only receive store credit instead of a complete refund if you wish to return the merchandise but can’t find the receipt. Your order will be tracked using the information on your identity card, and you will receive a refund to the card used for purchase.

When do various payment methods need repayment?

  1. Within seven days, the money will be refunded to the bank account.
  2. With cash, you can get up to $500 back; anything more than that will go into your bank account.
  3. The cash will be repaid via check and sent to the email address provided within 14 days of the return.


Understanding the NFM Mattress Return Policy is crucial for customers seeking transparency and flexibility in their purchase experience. NFM, or Nebraska Furniture Mart, aims to provide a fair and straightforward process for mattress returns. Customers should carefully review the policy details before purchasing to ensure they are aware of any specific conditions or timeframes associated with returns. Overall, by being well-informed about the return policy, customers can make confident decisions and enjoy a more satisfying shopping experience with NFM mattresses.


What is the NFM Mattress Return Policy?
The NFM Mattress Return Policy allows customers to return mattresses within a specified period after purchase. The policy outlines the conditions, timeframe, and any associated fees or processes involved in returning a mattress purchased from Nebraska Furniture Mart.

How long do I have to return a mattress to NFM?
The timeframe for returning a mattress to NFM is a crucial aspect of the policy. Understanding the duration within which you can initiate a return is important to ensure compliance with the policy and eligibility for a refund or exchange.

Are there any conditions or restrictions on mattress returns at NFM?
NFM may have specific conditions or restrictions outlined in their mattress return policy. This could include requirements such as keeping the mattress in its original packaging, providing proof of purchase, or adhering to specific guidelines to qualify for a return.

What is the process for initiating a mattress return with NFM?
Knowing the step-by-step process for returning a mattress to NFM is essential. This FAQ should cover information on how to start the return process, whether it involves contacting customer service, filling out a form, or visiting a physical store.

Are there any fees associated with returning a mattress to NFM?
Some retailers may have return fees or restocking charges associated with returning a mattress. This FAQ should provide clarity on whether NFM imposes any fees and, if so, how much they are. Additionally, it can outline whether certain circumstances, such as defective products, exempt customers from these fees.


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