Neiman Marcus Return Policy: Understanding Neiman Marcus’ Return Protocol

Neiman Marcus is well-known among fashion fans as one of the best places to shop for high-end clothing and accessories. Is there a return policy if the item or style does not fit you? As a result, we are here to answer any questions you may have about Neiman Marcus returns or exchanges. In addition to guiding you with the Neiman Marcus return policy, we will also explain the important aspects to easily receive your money back.

What is Neiman Marcus Return Policy?

Customers can return their products to Neiman Marcus within 30 days. You have the option of exchanging your purchase or requesting a complete refund. Neiman Marcus reserves the right to decline your return request if the item is not returned in its original condition or with its tags intact.

Return Period 30 Days
Return Method In-store & Online
Contact Number 1 (888) 888-4757
Official Website Neiman Marcus

Can I Return Items for Free at Neiman Marcus?

You can make a free return. The condition is that you return the item within 15 days of purchasing it. You will be able to make a free return if you do so. This means that the shipping fee will be waived.

How Can I Return to Neiman Marcus?

You can return your Neiman Marcus purchase in two ways. Contact your local store directly or return the items via mail online. You can also return online purchases to a Neiman Marcus shop, according to the company’s return policy.

Steps to make Online Return

If you are unable to visit the business, simply ship the things back to them. To begin, use the order number to obtain a return slip. If you can’t find your order number, call their customer service at 888-888-4757. To obtain your return slip, go to this website. The following step is to,

  1. Securely pack the item and receipts in a box and include the printed slip.
  2. Return the package to Neiman Marcus via USPS. That’s all.

Note: If you return within 15 days of delivery, your return will be free of shipping expenses, according to the Neiman Marcus return policy. After 15 days, you will be charged a return fee of $9.95.

Return To The Store

You can return both online and in-store purchases to a Neiman Marcus shop near you. Simply provide your order number to obtain your return slip for online purchases. Bring your item and product receipt (if purchased in-store) or return slip (if purchased online) to the store within 30 days. The sales associate will assist you in returning any qualifying products. Keep in mind that Bergdorf Goodman, Last Call, and Horchow stores do not accept returns for anything purchased at Neiman Marcus.

Note – To ensure an easy return, please be sure to follow the actions and rules outlined in their respective sections. Let us now discuss the Neiman Marcus Exchange Policy.

Neiman Marcus Holiday Return Policy

Neiman Marcus offers extended refund periods as part of their holiday return policy. If you purchase between November 1st and December 25th, your item will be eligible for return until January 31st. The remainder of the Neiman Marcus Return Policy terms and conditions will remain in place.

Non-returnable Items

To begin, Neiman Marcus reserves the right to refuse your return if the item is not in resalable condition. Furthermore, the following items are not returnable under the Neiman Marcus return policy.

  • Cloth face masks
  • Items listed as final sale
  • Any personalized items
  • Altered apparels
  • Special orders
  • perishable items

You may also be interested in learning about non-returnable items from other prominent brands, such as Gap and Foot Locker.


Neiman Marcus’s return policy reflects its commitment to customer satisfaction and fairness. With a focus on providing a seamless and transparent return process, Neiman Marcus strives to accommodate its customers’ needs while maintaining certain guidelines to ensure a consistent and efficient experience. By offering a reasonable return window, accepting returns in-store and online, and providing various methods for return initiation, the company aims to foster trust and loyalty among its customer base. Customers should familiarize themselves with the specific details of Neiman Marcus’s return policy before making a purchase, ensuring a smooth and satisfactory transaction. Overall, Neiman Marcus demonstrates a customer-centric approach, emphasizing flexibility and understanding in handling returns.


What is Neiman Marcus’s return policy?

Neiman Marcus has a customer-friendly return policy that allows you to return most items within 60 days of purchase. This period may vary for certain product categories, so it’s advisable to check the specific details for the items you’ve purchased.

How can I initiate a return with Neiman Marcus?

To initiate a return, you can visit the Neiman Marcus website and log in to your account. Navigate to the “Order History” section, select the order containing the item you wish to return and follow the instructions provided to generate a return label. Alternatively, you can contact Neiman Marcus customer service for assistance.

Are there any items that are not eligible for return at Neiman Marcus?

While most items are eligible for return, certain products, such as personalized or monogrammed items, final sale merchandise, and perishable goods, may not be returnable. It’s essential to review the specific return policy for each product category to ensure eligibility.

What is Neiman Marcus’s policy for returning online purchases in-store?

Neiman Marcus provides the option to return online purchases at their physical stores. Simply bring the item, along with the packing slip and the credit card used for the purchase, to any Neiman Marcus store. The store associates will assist you in processing the return.

How long does it take for Neiman Marcus to process a return?

Once Neiman Marcus receives your returned item, it typically takes 7-14 business days to process the return and issue a refund. The refund will be credited to the original payment method used during the purchase. You can track the status of your return through your online Neiman Marcus account or by contacting customer service for assistance.


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