If you’re a frequent shopper, you’re aware that goods don’t always fit or satisfy your expectations. As a result, MR PORTER provides a comprehensive return policy to ensure that you are entirely satisfied with your purchase.
MR PORTER’s return policy is intended to make returns as simple and painless as possible. If you’re not pleased with your purchase, you can return it for a full refund, store credit, or exchange within 28 days of receiving it. All products must be returned in fresh and unused condition, complete with all protective materials and tags.
Mr. Porter Returns Overview
Shopping online might be a convenient method to get your favorite products, but things don’t always go as planned. To make your purchasing experience as easy as possible, Mr Porter offers a reasonable return policy.
Items must be returned in new and unused condition, with all protective materials in place and the MR PORTER and designer tags attached (where applicable) to be eligible for a return. All packaging, accessories, and authenticity cards/dust bags are also included. Items must be returned unworn and with all MR PORTER tags and designer labels attached. Returns that do not comply with their policy will be returned to you.
If you need to return an item, you can do so in your MR PORTER account by creating an exchange or return. You can then take your return to your nearest drop-off location or schedule a complimentary pickup. They will process your return as soon as possible after receiving it. Please keep in mind that processing returns can take up to 14 days.
If you are eligible for a refund, the original payment method used to make the purchase will be credited. Please keep in mind that the refund may take up to 7 days to arrive in your account.
Terms and Conditions
Items must be returned unworn and with all MR PORTER and designer garment tags attached. Damaged or filthy returns will not be accepted and will be returned to the client. Belts and any designer packaging, including authenticity cards, dust bags, and leather tags, should be included with your return if offered.
Finally, Mr Porter’s return policy is intended to make your purchase experience as easy as possible. You may shop with confidence knowing that you can easily return an item if it does not match your expectations thanks to a liberal return policy and simple return process.
Return Policy Details
MR PORTER believes that shopping should be a pleasurable experience, and they want their consumers to be happy with their purchases. They understand that things don’t always go as planned, and they’re here to help. The return policy is intended to make the process as simple and painless as possible.
Understanding the MR PORTER return policy is crucial for a seamless and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined by MR PORTER, you can make informed decisions and navigate the return process efficiently if the need arises. Whether it’s for sizing issues, product defects, or simply a change of mind, being aware of the return policy ensures that you can confidently engage in online shopping with the peace of mind that your purchases are supported by a transparent and customer-friendly return process. Always check the latest and specific details on the MR PORTER website to stay informed about any updates or changes to their return policy.
What is the MR PORTER return policy?
MR PORTER’s return policy allows customers to return eligible items within 28 days of receiving their order. Items must be in their original condition, including all tags and packing.
How do I initiate a return on MR PORTER?
To initiate a return, log in to your MR PORTER account, go to the “My Orders” section, select the order containing the item you want to return and follow the provided instructions. You can also contact MR PORTER’s customer service for assistance.
Are there any items that cannot be returned to MR PORTER?
While most items are eligible for return, some exclusions may apply. Personalized or custom-made items, as well as grooming and fragrance products, are often non-returnable. It’s recommended to review the specific product’s return eligibility on the MR PORTER website.
What is the process for returning a gift purchased from MR PORTER?
If you received a gift from MR PORTER and would like to return it, contact their customer service for assistance. You may need the order number or the email address of the person who purchased to facilitate the return process.
How long does it take to receive a refund for a returned item on MR PORTER?
Once MR PORTER receives and processes your return, it typically takes 3-5 business days for the refund to be credited back to the original payment method. However, depending on your financial institution, the actual timing may differ. MR PORTER notifies customers via email once the refund is processed.