Light In The Box Return Policy: Embracing Light In The Box’s Hassle-Free Process

This page will educate you by offering all of the information you require about the Light In The Box Return Policy. Light in the Box is a multinational internet retailer.

It is well-known for offering lifestyle items. Quzi (Alan) Guo and Liang Zhang founded it in 2007. The company’s headquarters are in Beijing, China. 

Light In The Box Return Policy

Light in the Box strives to make every purchase a positive experience for its customers. They occasionally wish to return some products. In general, you have 30 days to return your purchases.

Some products are regarded as non-returnable. The Light in the Box Return Policy is a straightforward policy that consumers can readily understand and implement. 

Light in the Box Return Policy Within 7 Days

You have seven days to return your merchandise to Light in the Box. You must ensure that your returned items are wrapped in their original packing and that the tags are still attached to the product. Only products in their original condition will be accepted for return. There should be no perfume, and the items should be unwashed, unworn, unaltered, and unused.

They will only provide a refund for the item price. You must provide a Return or Exchange ticket within seven days of receiving your product. You will have 14 days to return women’s swimwear or cases and covers. 

What are the returnable Criteria for Light in the Box?

The following are the returnable criteria for Light in the Box: 

  • If you received a defective item that was damaged or broken, or if the item was dirty at the time of delivery, you may return it. 
  • If you received an item in the wrong size or color, you may return it. 
  • Except for light bulbs, LED strip lights, LED string lights, décor and night lights, outdoor lighting, indoor lighting, and lighting accessories, faucets, lights, and lighting categories come with a one-year warranty. The remaining items will be covered by a 30-day warranty. You must begin the return or exchange process within the warranty period. 
  • If there is no quality issue with the product, you must face the expense of return postage.

What should I keep in mind before returning to Light in the Box?

Before returning to Light in the Box, bear the following points in mind: 

  • If you want to cancel your order while it is being shipped, you must wait for the package to arrive. Otherwise, you will be unable to submit a return request. 
  • If you do not accept the delivery from the delivery guy or pick up the box from your local pick-up retailers, customer service will not be liable and will not accept your return request. 
  • If the product is returned to their warehouse for reasons such as incorrect address, no consignee, invalid contact details, no replies to delivery calls and emails, refusal to accept the delivery package, lay tax fee, complete customs clearance, or failure to pick up the package within the specified timeframe, they will contact you to reimburse the reshipment postage and arrange a new shipment. However, they are unable to issue a refund in this instance. 

How can I return a product to Light in the Box?

  • You must contact their customer service team within 30 days of receiving your order. You must commence your return request by attaching images of the products and providing a valid explanation for the return. After examining your request, they will accept or deny it. 
  • If your request is approved, you must fill out a return form and send it with your purchases.
  • After receiving the package, you must allow them 3-5 business days to process your return. 
  • They will inspect the package to ensure your return. The refund will be credited to your account within two billing cycles. 

How long does it take Light In The Box to provide a refund?

A Light in the Box refund takes two billing cycles. 

Some Non-returnable products for Light in the Box.

Light in the Box’s non-returnable items are as follows: 

  • Weddings and events, shoes and bags, stunning hair, made-to-order and made-to-measure products. Wedding and party jewelry, personalized goods, beauty & hair face masks, or disposable supplies are all options. 
  • Clothing for men, women, babies, and children, including men’s swimwear, children’s (both boy and girl) swimwear, bodysuits, lingerie, pants, and socks. 
  • Sports and outdoor activities include ice skating (ice skating costumes, pants, and jackets), exercise, fitness, and yoga (Gymnastics).
  • Light bulbs, interior lighting, outdoor lighting, ceiling lights and fans, pendant lights, lamps, lamp shades, and chandeliers are all examples of lights and lighting.
  • Bathroom accessories (bath fixtures), faucets (all faucets excluding faucet accessories), and wall art (oil paintings) are examples of home and garden items. 
  • Automotive: automotive equipment and tools (OBD), vehicle electronics (car DVD players), electrical and tools (three-dimensional printers and suppliers), computer and office (computer and tablets-laptops), computer and tablets-tablets). 
  • Except for ordinary cosplay Anime, toys, and hobbies include cosplay and costumes. 
  • All clearance merchandise. 


Understanding the Light in the Box return policy is crucial for a satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined by the company, you can ensure a smooth and hassle-free process if you need to return or exchange a product. Remember to carefully review the specific details regarding eligibility, timelines, and any associated costs. Being well-informed about the return policy empowers you as a customer, allowing you to make confident and informed decisions when shopping with Light in the Box.


What is Light in the Box’s return policy?

Light in the Box’s return policy allows customers to return items within a specified period. Frequently asked details include the duration of the return window, conditions for a valid return, and any associated fees.

How do I initiate a return with Light in the Box?

Customers often want to know the step-by-step process for returning an item. This may include information on contacting customer support, obtaining a return authorization, and shipping instructions.

Are there any restrictions on items eligible for return?

Many customers inquire about specific product categories or conditions that may affect the eligibility of an item for return. This could include questions about opened or used items, personalized products, and more.

What is Light in the Box’s policy on exchanges and refunds?

Customers may seek clarification on whether Light in the Box offers exchanges, refunds, or store credit. Providing information on how the refund process works and the timeline for processing returns is crucial.

What should I do if a product is defective or damaged?

In the case of receiving a damaged or defective item, customers often want to know the correct procedure for reporting such issues. This FAQ can cover the process for reporting problems, providing evidence, and the resolution options available.


Leave a Comment