Journeys Return Policy: Your Guide to Hassle-Free Returns

We all know that life is full of surprises and that things don’t always go as planned. That is why our Journeys return and refund policy applies to our journey packages.

We want you to be satisfied with your purchase, and if you aren’t, we’ll work with you to make it right. Please review our policy and feel free to contact us if you have any questions.

What Is Journeys Return Policy?

Journeys now offers FREE returns in-store and by mail for online purchases! Returning anything purchased from is possible within 60 days of receipt.

Return Policy in-Store: You may return items to any Journeys store location. Please include your packing slip (or gift receipt) as well as the credit card you used to make the original purchase.

Return Policy by Mail: If you are unable to visit us in person, we will accept your return by mail. To begin your return, simply click here and follow the on-screen instructions.

What is the time limit for returning an item to Journeys?

Journeys has a 45-day return policy for most items and a 60-day refund policy for gift card purchases. Unfortunately, we cannot offer you a refund or exchange if 45 or 60 days have gone since your purchase.

To be eligible for a return, your item should be unused and in the same condition in which you received it. It also has to be in its original packaging. Gift cards cannot be returned.

To begin a return, please contact our Customer Service department at 1-888-324-6356 or visit your nearest store location. If your return is approved, you will be responsible for the cost of returning your item to Journeys. The cost of shipping is non-refundable.

The time it takes for your returned product to reach you may vary depending on where you live. When returning an item to our store, we recommend utilizing a trackable shipping service or purchasing shipment insurance.

Does Journeys Accept Returns Without A Receipt?

Because it is a huge chain shop, it has a more permissive policy on returns without a receipt. As long as you have a valid ID, you can return any item within 60 days of purchase. The refund will be sent in the form of a store credit.

Is it possible to get a full refund from Journeys?

No, this shop does not provide complete refunds. If you are dissatisfied with your purchase, you may return it for a store credit or exchange within 45 days of the purchase date. All returned items must be brand new and unused, with all original tags and packing.

Is it possible to return an item to Journeys without the box or original packaging?

Yes, as long as the item is unused, unworn, and in its original condition with all tags attached, you can return it to Journeys without the box or original packaging. Please include a note with your name, order number, and reason for return if you do not have the original packing. After we receive your return, we will process your refund within 10-14 business days.

Journeys will refund me in what way?

This store will handle your refund as quickly as possible, but please allow up to 10 business days for it to reflect in your account. The refund will be issued using the same payment method as the initial purchase.

How Long Do Refunds For Journeys Take?

Refunds for journeys take 3-5 business days to process.

Is it possible to return an online purchase to the Journeys Store?

Yes, you can return your online purchase to any Journeys store if you have your online order confirmation or packing slip, as well as the credit card you used to make your purchase. The amount of your transaction will be refunded to you in the form of a gift card.

Does Journeys accept mail-in returns?

Journeys accepts mail-in returns for items purchased in either of our stores. To get a full refund in the form of the original payment method, returns must be postmarked within 45 days of the order’s ship date.

If your purchase was shipped within 45 days, they may award you a merchandise credit equal to the current selling price of the item(s). Items must be returned unworn and with all original tags attached, in their original packaging. The shipping and handling fees are non-refundable.


Understanding and adhering to Journey’s return policy is crucial for a seamless and satisfactory shopping experience. Familiarizing oneself with the specific terms and conditions outlined by the company ensures that customers are well-informed about their rights and responsibilities in the event of product returns. By fostering transparency and clarity, Journey’s commitment to a fair and customer-centric return policy contributes to building trust and loyalty among its clientele. As customers, it is advisable to review and comprehend the return policy before making a purchase, promoting a smoother process in the rare instances where returns may be necessary. Overall, Journey’s dedication to customer satisfaction extends beyond the point of purchase, reinforcing a positive and reliable relationship between the brand and its valued patrons.


What is Journeys’ return policy?

Journeys offers a flexible return policy. You can return items within 365 days of purchase, provided they are in unworn and resalable condition. Ensure you have the original receipt or packing slip for a smoother return process.

How do I initiate a return with Journeys?

To initiate a return, visit the Journeys website or contact their customer service. Follow the provided instructions, which typically involve filling out a return form and shipping the item back. Journeys may provide a prepaid shipping label, and it’s essential to include the original packaging.

Can I return online purchases to a Journeys store?

Yes, Journeys generally allows you to return online purchases to one of their physical stores. Bring the item, along with the original packing slip or receipt, to a nearby Journeys location. The store staff will assist you with the return process.

Is there a time limit for returning items to Journeys?

Journeys has a generous return window, allowing customers to return items within 365 days of the purchase date. This extended timeframe provides customers with ample opportunity to evaluate their purchases and initiate returns if necessary.

What items are ineligible for return at Journeys?

While most items are returnable, certain products may be ineligible for return, such as final sale items or products marked as non-returnable. Additionally, returns must meet specific criteria, including being in unworn and resalable condition. It’s advisable to review Journeys’ detailed return policy on their website for a comprehensive understanding of ineligible items.


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