J.jill Return Policy: Returns and Exchanges Policy

J.Jill strives to satisfy their customers, however, if they are dissatisfied with J.Jill shipping and items, they can easily return or exchange them within 90 days of purchase. The returned or exchanged item must be unwashed, unused, unworn, and undamaged. COD returns are not accepted. 

Overview of J.jill

J.jill is a publicly traded retail brand that sells relaxed and comfortable trendy women’s apparel, footwear, and accessories. The brand caters to female customers aged 30-55. The brand is concerned with its distinctive and detailed fiber apparel and fashionable accessories. J.jill has a wide range of brands for females of all ages to enjoy easy and comfortable style and fashion. They have 262 stores and also offer online shopping. 

J.jill’s headquarters are in Quincy, Massachusetts. Claire Spofford is the current CEO of J.jill. 

History of J.jill

Karl Lipsky (1914-2009) created J.jill and named the company after his wife Jennifer and daughter Jill. J.jill was created in 2002 to support organizations that assist homeless women in becoming self-sufficient and independent. Talbots, Inc. has owned J.jill since 2006. 

Talbots had won the ‘bidding war’ for J.jill for $517 million. 

Talbots, a Japanese eon Co AEON, has lately pulled its stores and earned from the brand. 

J.jill was sold to Golden Gate Capital, a private equity firm, for $75 million by Talbots. 

J.jill return policy

Within 90 days after purchase, J.jill welcomes all returns and exchanges. The item being returned must be unwashed, unused, unworn, and undamaged. 

J.jill items can be returned either by mail or in-store. 


  • J.Jill’s official website features women’s clothing, accessories, and footwear. 
  • Select Order History and Status. 
  • Now, select the Return tab. 
  • Follow the steps to locate your print label. 
  • Make a return label. 
  • Place the return label on the product box. It is important to remember that the object being returned must be unworn, unwashed, unused, and with all tags still attached. 
  • Send your product package to J.jill’s address. 


100 Birch Pond Drive 

Tilton, NH 03276-9900

  • The courier service can also provide tracking status for the product. 
  • You will be notified by email or phone while J. Jill receives your package. J.jill will notify you via email if the refund has been approved or denied. If the product is approved for a refund, you should receive it within 48 hours via the original form of payment. 
  • J.jill deducts around $7 in return expenses from your refund. 


If the original payment receipt is included with the returned item, a full refund must be issued using the original method of payment used when purchasing. 

If there is no original payment receipt with the returned product, the current selling price of the returned product will be given. 

For a refund and statement from the retailer, use the toll-free number 1 800 498 9960. 


If a customer is dissatisfied with a J.jill product, they can exchange it over the phone. 

Customers can exchange their purchases by calling J.jill’s toll-free number. 

7 days a week, call 1 800 343 5700. For the exchange, call the store between 7 and 11 p.m. 

J.jill quickly provided their replacement with an order after the exchange was approved. Depending on the region, it may take up to 10 business days to return. 


Understanding J. Jill return policy is crucial for a seamless shopping experience with the brand. By familiarizing yourself with their terms and conditions, you can confidently make purchases knowing the options available in case you need to return or exchange items. Whether you’re seeking a refund, store credit, or an exchange, J. Jill’s return policy provides a framework for a hassle-free resolution. Keep in mind the specific guidelines for returns, including time frames and condition requirements, to ensure a smooth and satisfactory transaction. Overall, being informed about J. Jill return policy empowers customers to make informed choices and enhances their overall satisfaction with the shopping process.


What is J.Jill’s return policy?

J.Jill offers a hassle-free return policy. You can return items within 90 days of purchase for a full refund or exchange. Returns can be made in-store or by mail, and the original receipt or packing slip is required.

How do I initiate a return with J.Jill?

To return an item to J.Jill, simply visit their website or contact customer service for instructions. If returning by mail, use the prepaid return label provided or ship to the designated address. In-store returns can be processed at any J.Jill retail location.

Can I return the sale or clearance items to J.Jill?

Yes, J.Jill accepts returns on sale and clearance items within the 90-day return window. However, all returned items must be in their original condition with tags attached to be eligible for a refund or exchange.

What if I don’t have the original receipt for my J.Jill purchase?

If you don’t have the original receipt, J.Jill can still process your return with a valid photo ID. You will receive a merchandise credit for the current selling price of the returned items. Keep in mind that this policy applies within the 90-day return period.

Are there any items not eligible for return at J.Jill?

J.Jill does not accept returns on final sale items, gift cards, or worn, altered, or washed items. Additionally, returns after the 90 days will not be accepted. It’s important to review the return policy on the J.Jill website for specific details and any potential updates.


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