Are you remodeling your house? You’re in luck if you shop at Home Depot because they have some of the greatest return policies around. We explain everything you should know.
Home Depot’s General Return Policy
Generally speaking, you can return an unopened or new item from Home Depot within 180 days of purchase, unless there are specific exceptions listed in their Return Policy (see below).
Nevertheless, you have 365 days from the date of purchase to obtain a complete refund if you paid for the item with a Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge, or Home Depot Commercial Account (again, unless specified in the Return Policy Exceptions).
Refunds for returns with a receipt will be exchanged, credited to your account, paid back in cash, or issued as The Home Depot store credit (“Store Credit”). Unless specified in their Return Policy Exceptions, refunds will be made to the original payment method (credit card, PayPal, etc.). Gift cards and store credit purchases are returnable and will be returned as store credit.
What if I lost my Home Depot receipt?
Don’t panic if you can’t find the receipt for your transaction. It’s possible that The Home Depot can still find the purchase in their database. Within 30 days of the purchase, receipts for purchases made with a credit or debit card or by cheque may be found in their system. Additionally, receipts for purchases made with The Home Depot Commercial Account, The Home Depot Consumer Credit Card, or The Home Depot Commercial Revolving Charge may be found in their system up to a year after the date of purchase.
A Home Depot employee should be able to access your purchase information in the system for a maximum of ninety days if you made your payment with a credit or debit card. You can get store credit using a Home Depot gift card if you pay with cash.
To track the purchase in their system, they will require proof of identity, so be sure to carry a government-issued photo ID with you when you go to complete the refund or return.
How to send something back to Home Depot
Returning in person (to store)
Home Depot demands a current driver’s license or official government picture ID if you return an item in-store. This also applies to returns for purchases made with Store Credits and non-receipted returns. The Home Depot uses a third-party refund verification system.
The verification system must approve all results.
Returning via home-pickup
Please contact Home Depot’s customer service at 1-800-430-3376 if you need to return an item. They may assist in setting up a convenient time for your return products to be picked up, which will help you get your UPS return underway.
Return to the Home Depot Design Center
You can return an item you bought at the Home Depot Design Centre. Please be aware that items bought from their warehouse locations or on homedepot.com cannot be returned to the Home Depot Design Centre. Additionally, returns for items purchased at The Home Depot Design Centre are only accepted there.
Exceptions to Home Depot’s 180-Day Return Policy
Depending on the method of payment, most things bought at The Home Depot can be returned for a full refund within a generous 180 to 365 days. There are a few exclusions, though.
30-Day Return Policy
Only the following products may be returned within 30 days of the original purchase:
- Area Rugs
- Gas Powered Equipment and Tractors
- Generators (apart from stationary and whole-house generators)
- Consumer Electronics (Televisions & Computers)
90-Day Return Policy
Within ninety days of the original purchase date, any item made at the Home Depot Design Centre (including those made with the Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge, or Home Depot Commercial Account) must be returned.
Return Policy on Major Appliances
Defective or damaged Major Appliances:
After purchasing a major appliance product (such as a refrigerator, washer, dryer, range, dishwasher, or some microwaves), a Home Depot customer should have the item inspected for flaws or damage before accepting delivery or leaving the shop.
The buyer should decline to accept the product or products, if any, into their possession. Products may be returned if flaws and/or damage are discovered and notified to The Home Depot by calling (800) 455-3869 within 48 hours of delivery or the time of pick-up at the service desk after a customer accepts delivery or removes an item from the store.
The Home Depot return policy is designed to provide customers with flexibility and satisfaction in their purchases. The company’s commitment to customer service is evident in its generous return policy, allowing customers to return items within a specified timeframe and under certain conditions. Home Depot strives to make the return process as convenient as possible, offering multiple options for returns, including in-store and online methods. By prioritizing customer needs and offering a fair and transparent return policy, Home Depot reinforces its dedication to creating a positive shopping experience for all customers.
What is Home Depot’s return policy for in-store purchases?
Home Depot typically accepts returns for in-store purchases within 90 days of the purchase date. Make sure to bring your receipt, and the item should be in its original condition with all packaging and accessories.
Can I return online purchases to a Home Depot store?
Yes, most online purchases can be returned to a Home Depot store. Check the specific product details and the online order confirmation for return instructions. Keep in mind that some items may have special return conditions.
Are there any items that cannot be returned to Home Depot?
Yes, certain items like custom-made products, opened paint, cut fabric, and some appliances may have restrictions or non-returnable status. It’s essential to check the return policy for each specific item or category.
How does the return process work for damaged or defective items?
If you receive a damaged or defective item, contact Home Depot’s customer service as soon as possible. They will guide you through the return process and may provide options for replacement or refund. Documenting the damage with photos can be helpful.
What is the return policy for major appliances at Home Depot?
Major appliances usually have a 48-hour return window. If you find any issues after delivery, contact Home Depot’s customer service promptly. The return process for major appliances may involve scheduling a pick-up or coordinating with the manufacturer’s service team.