Hello Molly offers a 30-day money-back guarantee. Customers, however, receive store credit for returns rather than cash refunds or credit to a credit card.
Mail-in returns from the United States and other countries are accepted by Hello Molly. Let’s go over Hello Molly’s return policy and what you can expect if you need to return your item.
What is Hello Molly’s Return Policy?
Hello Molly’s return policy applies to orders bought within the last 30 days. The product, however, cannot be utilized or altered in any manner. This involves washing it and taking off the tags.
The 30-day return period begins the day you get your order from the shipping carrier, according to Hello Molly’s return policy. Furthermore, certain things are not returnable. Cosmetics and intimate attire are among the items excluded.
The return policy does not cover any shipping fees.
| HELLO MOLLY RETURN POLICY | |
| Return Period | 30 Days |
| Return Method | Online or by mail |
| Exchange Period | No Exchanges offered |
| Exchange Method | Online or by mail |
| Refund Period | 5-7 business days (defective items only) |
| Refund Method | Original Method of Payment |
How to Return a Hello Molly Product
Customers in the United States can begin the return process by going here. Keep your order number handy and follow the instructions on the website. You will also need the email address used to place the order.
If you are returning your purchase in its original packaging, please remove the original address label. If you are unable to erase it, you can either cover it or black it out.
Before you acquire your return label, you must first pay for postage. Once you have this, place it on the sealed package and ship it by USPS.
Returns from other countries beyond the United States
Customers residing outside of the United States can access and print Hello Molly’s return form by clicking here. Fill out the form under the instructions.
You should include the paperwork in the shipment so that Hello Molly can properly credit you. Cover the label from the original package. You must pay for shipping and arrange for delivery via a local carrier or postal agency.
Is it possible to return a purchase made online to the store?
No, because Hello Molly does not have retail locations. Purchases can only be made online.
Is the Hello Molly Return Policy Strict?
Hello Molly has a rather tight return policy. Merchandise may not be worn, washed, scented, or soiled in any way. All tags and Hello Molly hangtags must be complete.
Anything marked “Final Sale” is not returnable, and shoes must be in their original shoebox. Postal labels are not permitted on these boxes.
Beauty and cosmetics, stockings, hair accessories, massagers, intimate apparel, jewelry, caps, and covert fashion assistants are not returnable.
Exchange Policy, Hello Molly
Hello Molly only accepts store credit for exchanges.
If you wish to order a different size, please return your merchandise as soon as possible; if the items fulfill the return standards, they will provide you a shop credit. You can use your store credit to purchase a different size or any of our other products.
Hello Molly Refund Policy
For returns, only store credit is granted. Returns are not refunded unless they are confirmed to be defective by Hello Molly. Refunds can take five to seven days to appear on your credit or debit card.
Hello Molly needs proof or evidence of a manufacturing flaw. Photographs are commonly recognized as evidence.
Is it possible to return anything to Hello Molly without a receipt?
Hello Molly handles returns by utilizing the customer’s online account, order number, and email address. It makes no mention of the requirement for a physical receipt.
Is it possible to return an item to Hello Molly after 30 days?
Hello Molly often does not accept returns beyond 30 days. Manufacturer flaws would be an exception. Hello Molly, on the other hand, requests that buyers tell them as soon as possible to acquire store credit or a refund.
What Items Are Not Returnable at Hello Molly?
Any item that may impair hygiene, such as self-tanning creams, cosmetics, intimate attire, and personal massagers.
Conclusion
while the specific details of the “Hello Molly” return policy may vary and are best reviewed directly on their official website, customers need to familiarize themselves with the terms and conditions provided. Understanding the return policy ensures a smoother and more informed shopping experience, allowing customers to make confident purchases with the knowledge that they have recourse in the event of any unforeseen issues with their orders. As with any online retailer, being well-informed about return policies contributes to a positive and satisfactory customer experience with Hello Molly.
FAQs
What is the Hello Molly return policy?
Hello Molly’s return policy allows customers to return items within a specified timeframe. Typically, the return period and conditions are outlined on their official website. Make sure to review these details before initiating a return.
How long do I have to return items to Hello Molly?
The return period may vary, so it’s essential to check Hello Molly’s official return policy for accurate information. Generally, online retailers provide a specific window, such as 14 or 30 days, during which customers can return items for a refund or exchange.
What items are eligible for return at Hello Molly?
Different products may have different return eligibility criteria. Hello Molly’s return policy should specify which items can be returned. Generally, unworn, unwashed items with tags still attached are more likely to be accepted for returns.
How do I initiate a return with Hello Molly?
The return process usually involves logging into your Hello Molly account, accessing your order history, and selecting the items you wish to return. Follow the provided instructions, including any packaging or labeling requirements, to ensure a smooth return process.
What is Hello Molly’s policy on refunds and exchanges?
Hello Molly typically offers refunds for returned items, but the specifics may vary. Some retailers also provide the option for exchanges. Check the return policy for details on how Hello Molly handles refunds and exchanges, including any associated timelines and conditions.