Harbour Freight is a privately held retail business network situated in California, United States. The corporation runs 1000 outlets in 48 states across the United States.
If you are unhappy with your purchase, Harbour Freight’s return policy allows you to return it to one of its locations or online with no questions asked.
Harbor Freight Return Policy
Harbour Freight’s return policy is clear, allowing customers to return both online and in-store purchases within 90 days after purchase.
Also, some products do not adhere to the standard 90-day return period; these products will be specified in the company’s product-specific return policy.
|Online or in-store
|Online or in-store
|Within 7-10 Business Days
|Method of Payment
How To Return Products To Harbor Freight
Harbour Freight provides customers with the choice of in-store or online returns. Here are both methods for your convenience.
Harbor Freight Store Return Policy
You have 90 days to return both online and in-store purchases. You can return items purchased from any Harbour Freight shop by following the methods outlined below:
- To begin, go to your nearest Harbour Freight store.
- Bring your merchandise and the order packing sheet with you; they’ll gladly accept your return.
- If you cannot locate your invoice/receipt, call them at 1-800-444-3353 to obtain your RA (Return Authorization).
- Store employees will assist you in processing your return.
Return By Shipping Them Via Mail
If you do not want to visit your nearest store, you can return your merchandise by mail.
To obtain your Return Authorization, call 1-800-444-3353 (customer service) and provide them with your order number and a brief explanation of why you are returning the item.
Harbor Freight Exchange Policy
Customers have 90 days to exchange any of the company’s products. Remember that handling and shipping fees are non-refundable. Please check the following items before submitting a return request to Harbour Freight.
- Products purchased can be returned for a refund or replacement within 90 days after purchase.
- Shipping and handling charges are non-refundable.
- When returning an item to a retailer, a copy of the invoice slip must be included with the merchandise.
- Items that employ volatile liquids or gases, or contain hazardous chemicals, cannot be returned via mail due to safety concerns.
- For safety reasons, some products cannot be returned once opened; please contact customer support at 1-844-416-9141.
- Some products can incur a restocking fee.
- The store manager has every authority to refuse the item’s return.
Harbor Freight Re-Stocking Fees
The Harbour Freight return policy maintains the right to charge a 20% re-stocking fee on any returned item.
For further information, please contact customer care at 1-844-416-9141. However, if the following circumstances are met, the re-stocking cost will be charged:
- The product has never been opened and is still in its original packaging.
- The item is being swapped for a similar product.
- The item is being returned or exchanged under the terms of an Extended Service Plan.
- The product is being exchanged under warranty.
Harbor Freight Refund Policy
Harbour Freight will handle your refund through the original method of payment within 7-10 business days.
Understanding the Harbor Freight return policy is crucial for customers looking to make informed decisions and ensure a hassle-free shopping experience. By familiarizing yourself with the specific terms and conditions, including timeframes, eligible items, and required documentation, you can navigate the return process with confidence. Harbor Freight’s commitment to customer satisfaction is evident through its transparent and customer-friendly return policy, offering a reasonable framework for addressing potential issues and ensuring that customers can shop with peace of mind. As with any policy, it’s advisable to review and comprehend the details before making a purchase, fostering a positive shopping relationship between Harbor Freight and its valued customers.
What is Harbor Freight’s return policy?
Harbor Freight offers a customer-friendly return policy. If you are not satisfied with a product for any reason, you can return it within 90 days from the original purchase date for a full refund or exchange. Make sure to provide the original receipt or packing slip with your return.
Can I return items without a receipt at Harbor Freight?
While it’s generally recommended to have a receipt or packing slip, Harbor Freight may accept returns without one. However, without a receipt, the refund will be issued in the form of a store credit or gift card, and the refund amount may be based on the lowest selling price of the item.
Are there any restrictions on returning certain items to Harbor Freight?
Yes, some items may have specific return restrictions. This includes items such as gas-powered equipment, special order items, and products with a limited shelf life. It’s advisable to check the product packaging or contact Harbor Freight customer service for specific details on restricted items.
What is the process for returning online purchases to Harbor Freight?
If you purchased items online, you can return them to a Harbor Freight store or by mail. For in-store returns, bring the item along with the packing slip or order confirmation email. For mail returns, contact customer service to initiate the return process and receive instructions on shipping the item back.
How does Harbor Freight handle returns for defective or damaged products?
If you receive a defective or damaged product, Harbor Freight will replace it or provide a full refund within 90 days of purchase. It’s essential to inspect items upon receipt and report any issues promptly. For online purchases, contact customer service to initiate the return process and receive instructions on returning the damaged or defective item.