Free People Return Policy: Your Guide to Hassle-Free Returns

If a consumer is dissatisfied with their purchase, they can return it to Free People. Free People is continuously looking for ways to improve customer happiness, so you can easily return your order. Free People has a generous return policy, allowing buyers to return an item within 30 days of purchase.

During this return period, you can request a full refund or opt to exchange. The item must be returned in its original condition and packaging. Check that your goods are not damaged or unworn. The merchandise must be in good selling condition.

Details of Free People Returns:

Information Details 
Website Free People 
Return time 30 days
Return method In-store and Online
Refund medium Original payment method & Gift Card
Exchange period In-store and Online
Contact  800 309 1500


Return Policy for Free People Holiday:

Customers can enjoy hassle-free experiences with Free People’s holiday return policy. If you bought something between October and December, you can return it until the end of January. 

Free People In-Store Returns:

If you want to return the product, you must first determine whether it is eligible for return. If your goods are in good resaleable condition, take them to your nearest Free People retail location. The merchandise must be returned with a receipt and a return request from the customer service representative.

They will gladly assist you. For online purchases, you must provide a return mailing label, confirmation email, and any other relevant information.  Employees at the store will inspect the merchandise before you may request a refund, return, or exchange. Customers can return things in-store or via mail. However, if you bought something in a store, you must return it there.

Free People Online Return Policy:

Follow the steps below to make an online return:

  • To begin, log in to your Account on the website. 
  • Navigate to the Order section. Select Returns & Exchange. 
  • You must now enter your order number, zip code, and email address. 
  • Choose the reason for returning your purchases.
  • If you want to return a present, choose a gift card to receive a refund in the form of a gift card. You must now print the return label. 
  • Place the product in its original packing and remember to include the return and mailing labels on top of the package. Then simply drop your box off at any UPS facility.
  • Send the product to the following address:


FREE PEOPLE DIRECT, 766 Brackbill Rd, Gap, PA 17527 USA, Attn: Returns Department.

Free People Exchange Policy:

Customers may request an exchange if they are dissatisfied with their purchase and wish to exchange it. According to the Free People return policy, your purchase must meet the return requirements to be exchanged or returned.

The store executives will inspect your merchandise and inform you whether you are eligible to return or exchange it. The exchange policy at Free People is the same as the return policy; you must swap an item within 30 days of purchase. Contact our customer service department if you have any further questions.

Free People Refund Policy:

The Return Policy of Free People is quite generous; you can return your product and request a refund. We will process your refund within 1 to 3 business days if you return your item within 30 days of purchase. 

If you return an item after 30 days, your refund will be delivered in the form of a Free People gift card. You will not be able to claim a refund if you damage the merchandise. To receive a complete refund, your purchase must be unworn and undamaged and returned with all applicable documentation.


The Free People return policy exemplifies the brand’s commitment to customer satisfaction and transparency. With a clear and straightforward approach, Free People ensures that customers have the flexibility and ease to return products when needed. The generous return window and user-friendly process contribute to a positive shopping experience, fostering trust and loyalty among consumers. By prioritizing customer convenience and addressing potential concerns, Free People stands out as a brand that values its customers and strives to create a hassle-free and enjoyable shopping environment.


What is Free People’s return policy?

Free People offers a flexible return policy. If you’re not satisfied with your purchase, you can return eligible items within a specified period for a refund or exchange. The exact details can be found on the Free People website.

How long do I have to return an item to Free People?

The return window may vary depending on the type of item and the reason for the return. Generally, Free People provides a specific timeframe during which you can return items. Check the product details or contact customer support for more information.

What items are eligible for return at Free People?

Most items purchased from Free People can be returned, but there may be exceptions. Items such as final sale or clearance items might have different return conditions. Review the product details or Free People’s return policy page for a comprehensive list of eligible items.

Can I return online purchases to a physical Free People store?

Free People often allows customers to return online purchases to their brick-and-mortar stores. However, it’s essential to check the specific details on the Free People website or contact customer service to confirm whether the option is available and the process involved.

How do I initiate a return with Free People?

Returning items to Free People typically involves following a specific process. This may include filling out a return form online, obtaining a return label, and sending the package back. Check the Free People website or contact customer support for step-by-step instructions on initiating a return.


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