Fossil Return Policy: Mastering Fossil’s Easy Process

The Fossil Return Policy allows customers to return items that they are dissatisfied with within 90 days of purchase. The return process requires the original sales receipt or the return detail page. If you wish to return something to Fossil, you can do so for free. You must, however, pay the original delivery charge.

Fossil Refund Policy:

You will be eligible for a full refund if you return your purchase within 90 days. After your product arrives at Fossil’s returns center, it may take up to three business days for your refund to be processed. After that, your refund will be credited to your account within 3-5 business days. The time frame is determined by your financial institution.

The reimbursement will be made to the original form of payment. If you pay using a gift card, the refund will be applied to the original gift card. Once your refund has been processed, you will receive a confirmation email. For the time being, there is a delay in online purchases in Canada, therefore refunds may take 10-12 business days.

Fossil Exchange Policy:

You have 90 days to exchange your products. You can swap your items in a local Fossil store. Online exchanges are not available through Fossil. By using the Store Locator, you can find a store near you. If you don’t have a store nearby, you can return your things online and place an order for the item you desire. 

Details of

Information Details
Return Period 90 Days
Refund Period 10-14 Business Days
Refund Method Original Payment Method
Exchange Period 90 Days
Return Mediums In-Store, Online
Phone Support 1-800-449-3056
Email At Website


Exceptions of Fossil Return Policy:

The following are Fossil’s return exceptions:

  • Items that have been personalized or customized
  • Customised Watches
  • Items that have been engraved or embossed

Fossil Warranty Claim Policy

You have two years to claim a warranty on your Fossil watch for manufacturing and workmanship problems. For warranty repairs, you must produce your printed sales receipt. The parts will be fixed at no cost.

If the model of your watch is no longer available, you may receive a watch of comparable value and style. If your Fossil leather has a manufacturing flaw, you will be given a replacement. Fossil does not repair damaged leather goods.

Methods to Return at Fossil:

You can return your items to Fossil by mail or in person at a Fossil shop.

Fossil Returns By Mail

You must return three items in your package: the item to be returned, the return detail page, and the return shipping label. If the return detail page is not available, you must include the following information: bill-to name, phone number, address, ship-to name, phone number, address, reason for return, and order number. To return the item, please follow the instructions outlined below:

  • Track your order using your order details, such as the order number, email address, and ZIP code.
  • On the order status window for the items you want to return, click the “Return this item” button.
  • For each item you wish to return, state the reason for your return.
  • Print your return shipping label after downloading it.
  • Make a note of the tracking number for further use.
  • With the return items, paste the return shipping label and the return detail page.
  • Deliver your package to any FedEx store.

Fossil Returns to Store

You can also return your online orders to any of Fossil’s retail or outlet locations. Bring your order confirmation email as well as the credit card you used to make the purchase.

The store representative will guide you through the return procedure. By using the Store Locator, you may find the nearest store to you. Other stores will not accept your returns. Online PayPal orders are not accepted for in-store refunds.


Understanding the Fossil return policy is crucial for a seamless and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined by Fossil, you can make informed decisions and ensure that your purchases align with your expectations. Whether you’re looking to exchange a product, obtain a refund, or explore other options, adhering to the return policy guidelines will contribute to a positive customer experience. Remember to review the specifics of the policy before making a purchase to ensure that you are well informed and confident in your ability to navigate any potential return or exchange processes with Fossil.


What is Fossil’s return policy?

Fossil’s return policy allows customers to return products within a specified timeframe. Generally, the return period is 30 days from the date of purchase. All tags and packaging must be present, and the items must be in their original condition.

How do I initiate a return with Fossil?

To return a product to Fossil, visit their official website and navigate to the “Returns” or “Customer Service” section. To create a return label, follow the instructions provided. Pack the item securely, affix the label, and drop it off at a designated shipping location.

What items are eligible for return at Fossil?

Most Fossil products, including watches, bags, and accessories, are eligible for return within the specified timeframe. However, some exclusions may apply, such as personalized or engraved items. It’s essential to review the return policy details for specific product eligibility.

How long does it take to process a Fossil return?

Once Fossil receives the returned item, the processing time may vary. Generally, it takes 7-10 business days for the return to be processed and for the refund to be issued. Customers will be notified via email once the return is completed.

Can I exchange a Fossil product instead of returning it?

Fossil offers exchanges for products in certain cases. Customers can contact Fossil’s customer service to inquire about the exchange process and check the availability of the desired item. Exchanges may be subject to product availability and the terms outlined in Fossil’s exchange policy.


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