Fitflop Return Policy: A Comprehensive Policy Overview

Fitflop Ltd. is a footwear manufacturer. Their company creates biochemically designed fitness footwear. Fitflop manufactures sandals, shoes, and boots for men, women, and children. Since their start in 2007, have shown to be game changers, designing footwear that is both fashionable and comfortable.

Because they cater to a vast audience, erroneous sizes, faulty deliveries, or incorrect products are occasionally supplied, prompting customers to request a return, refund, or exchange. FitFlop designed the FitFlop Returns Policy to assist their consumers in dealing with these issues.

Let us examine this policy more closely.

What is the Fitflop Return Policy?

  • Returns are accepted for up to 28 days after your product is delivered.
  • All returns from Europe are subject to a fee.
  • Fitflop, however, cannot assume responsibility for returned goods that are not received (please keep your proof of postage) or those that are damaged in transportation during the return process.
  • Unless the item is damaged, it must be returned in its original and saleable condition, without having been worn outside.
  • If the product arrived malfunctioning, please contact customer service at +442077513694 or [email protected].
  • If you have any problems or questions about the returns process, please contact their Customer Service Department at [email protected] or +44 207 751 3694.
  • Please wait up to 10 days from the date of return for the refund to be processed to the original payment account.

Return Methodology

  1. Please contact Customer Service before arranging your return because they will need to provide you with the Invoice for their order to assist with Customs Documents.
  2. If possible, return the shoes to their original packing.
  3. Complete and cut out the returns slip at the bottom of their dispatch note and place it in your packaging.  Please use the codes supplied to identify the reason for the return and, in the case of a fault or error on our side, please offer a detailed description in the area provided.
  4. Remove the returns label from the bottom of your dispatch notice and tape it to the outside of the parcel. If you have misplaced your returns label, please contact Customer Service.
  5. When returning items to Fitflop, please ensure that all necessary customs paperwork is completed.

Please return all items to the following address:

FitFlop Returns Department
Spark Response
Follingsby Avenue
Follingsby Park
NE10 8HQ
United Kingdom

If you have any problems or questions about the returns service, please contact customer support at [email protected] or +44 207 751 3694.

Refund Eligibility

Reason for Refund Will you get a Refund?
Your products are faulty  Yes
Products are of the wrong size Yes
Wrong products delivered Yes
If you return your merchandise within 28 days after receiving it, No
If you return your merchandise within thirty days of receiving it Yes



Understanding the FitFlop return policy is crucial for ensuring a smooth and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you can make informed decisions and be confident in your purchases. FitFlop’s commitment to customer satisfaction is evident in the clarity and fairness of its return policy, which provides a reasonable framework for handling returns and exchanges. Whether you’re seeking a refund, exchange, or assistance with a defective product, adherence to the guidelines outlined by FitFlop ensures a positive resolution. Remember to review and comply with the return policy to make the most of your shopping experience with FitFlop and enjoy the comfort and style their products are known for.


What is Fitflop’s return policy?

Fitflop’s return policy allows customers to return products within a specified period after the purchase. The details of this period, as well as any conditions or requirements, can be found in the company’s official return policy.

How do I initiate a return with Fitflop?

To initiate a return with Fitflop, customers typically need to follow a specific process outlined by the company. This may involve contacting customer support, filling out a return form, or using an online portal. Details on how to start the return process should be available on the Fitflop website.

What items are eligible for return at Fitflop?

Fitflop’s return policy usually specifies which items are eligible for return. It’s important to understand whether the policy covers all products, only certain categories, or excludes specific items. This information is crucial to ensure a smooth return process.

Is there a time limit for returns with Fitflop?

Fitflop may have a specific time limit within which customers must return a product to be eligible for a refund or exchange. Understanding this time frame is essential to avoid any issues with the return process.

What is Fitflop’s refund and exchange policy?

Knowing how Fitflop handles refunds and exchanges is crucial for customers seeking a return. This information should include details on whether refunds are issued in the original form of payment, the timeline for processing refunds, and any conditions for exchanges. Customers should refer to the company’s official policies for these specifics.


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