Figs is a well-known healthcare gear company that sells scrubs, medical apparel, and a variety of other products for all medical professions. If you are unhappy with your purchase, they have a Figs return policy to help you make things right. Furthermore, our guidance on the Figs returns procedure will assist you in initiating an uncomplicated return online. To begin, consider their typical return policy.
What is Figs Return Policy?
For all qualifying purchases, the Figs return policy allows for a 30-day return window from the date of purchase. All figs returns must be fresh and unworn, with tags still attached. They have the right to refuse any returned worn or damaged merchandise.
| FIGS RETURN POLICY | |
| Return Period | 30 days |
| Return Method | Online |
| Contact Method | 1-424-500-8209 |
| Official Website | Figs |
Is there a free return policy at Figs?
Yes, they do give free returns to all customers, but you must have paid at least $50. If your total transaction is $48 or more, you will be charged an extra $6 for delivery. Additionally, if you pick expedited shipping, the shipping expenses are non-refundable.
How Do I Return My Purchased Figs?
The return procedure differs between domestic and international consumers. All you’ll need is your seven-digit order number, which can be found on both your packing slip and your order confirmation email. Depending on where you live, follow one of the steps listed below.
US Customers – Returns & Exchanges
- Return to the Wearfigs page. In this field, provide your order number and shipping zip code.
- Choose all of the things you want to return or exchange.
- In the final step, enter all of the required information and generate your prepaid return label.
- Pack the products securely in a reusable bag and return the package with the prepaid label.
When Figs receives your package, they will notify you via email of your refund or new order if you are swapping.
International Customers – Returns & Exchanges
If you live outside of the United States and your order number begins with the number 9, go to the same Wearfigs returns website and enter your order information.
- Choose the items you want to return or exchange.
- Fill in the blanks and submit the return request.
- After you submit your request, their customer service team will send you an email with the next steps.
- If you are returning from Canada, you will be given two labels: one from Canada Post and one from DHL, both with tracking numbers beginning with GM. Keep in mind that the Canada Post label is the prepaid return label that you will place on the outside of your shipment.
- Fill out the prepaid label with your name, address, and the tracking number from the DHL label. Finally, insert the DHL label into your parcel and mail it to the post office.
If you didn’t receive your Canada Post prepaid label right away, their customer service team will send you one within 48 hours of your return request.
If you are an overseas customer and your order number starts with the letter “GE,” initiate your return by going to the Figs returns page. You can also contact their customer service if you have any questions about returns.
Conclusion
Understanding the “figs return policy” is crucial for customers seeking clarity and assurance when making purchases from FIGS. By reviewing and familiarizing themselves with the return policy, shoppers can make informed decisions and feel confident in the company’s commitment to customer satisfaction. Whether it involves sizing issues, product defects, or other concerns, the return policy serves as a guiding framework, promoting transparency and trust between FIGS and its valued customers. As with any online purchase, being aware of the return policy ensures a smoother and more satisfying shopping experience, ultimately fostering a positive relationship between the brand and its clientele.
FAQs
What is Figs’ return policy?
Figs’ return policy allows customers to return unworn and unwashed items within 30 days of the purchase date. The items must be in their original packaging and include all tags. Customers can initiate a return through the Figs website.
How do I initiate a return with Figs?
To initiate a return with Figs, log in to your account on the Figs website. Navigate to the order history section, select the order containing the items you want to return and follow the provided instructions. You will receive further guidance on shipping and processing once your return request is submitted.
Are there any items excluded from Figs’ return policy?
Figs’ return policy generally covers all items, but certain products may be excluded. Items that have been customized or personalized may not be returnable unless there is a flaw or error. It’s recommended to review the specific return policy details on the Figs website for a comprehensive understanding.
What happens if I receive a defective or incorrect item?
If you receive a defective or incorrect item from Figs, contact their customer support immediately. They will guide you through the return process and may offer a replacement or refund, including any associated shipping costs. It’s important to provide detailed information and, if possible, include photos of the issue to expedite the resolution.
Can I exchange items through Figs’ return process?
Figs currently does not offer direct exchanges. If you want a different size, color, or style, it’s recommended to return the unwanted item following the standard return process and place a new order for the desired item. This ensures a quicker processing time for both the return and the new order.