If a consumer receives a damaged or broken item from Fashion Nova, they have 14 days to contact customer care and request a refund or exchange. Fashion Nova will give a prepaid postage label for the return if the customer provides images of the damage.
Fashion Nova Return Policy
Customers can return or exchange anything within 30 days after the original delivery date under Fashion Nova’s simple return policy. Items must be returned in their original condition, unworn, and with the tags still attached. Depending on the customer’s request, the corporation will issue a refund or store credit for returned merchandise.
Return shipping costs are the responsibility of the buyer, and initial shipping fees are non-refundable. To ensure the safe return of the goods, Fashion Nova recommends selecting a delivery option that includes monitoring and insurance. Once the returned item has been received and processed, refunds will be made to the original payment method.
Fashion Nova welcomes exchanges within 30 days after purchase and provides free return postage within the United States; however, the client is responsible for the shipping charges for the replacement item. The store credit or refund will be granted once the returned item has been received and processed, and the customer can use that credit to purchase the replacement item.
In-Store Returns, Refunds, and Exchanges
Fashion Nova offers in-store returns and exchanges in addition to online returns and swaps. Customers can return or exchange anything purchased online or in-store within 30 days after the delivery date at any of Fashion Nova’s retail locations. To return or exchange an item in-store, the customer must present the original receipt or packing slip, as well as the item in its original condition with tags attached.
If a consumer returns an item, they will receive a refund to their original payment method or shop credit, whichever they want. When exchanging an item, the customer can choose a new item of equal or lesser value, and any residual credit will be granted as store credit. The buyer must pay the difference if the new item is more expensive than the original item.
Online Returns and Exchanges
To begin an online return or exchange, the customer must first log in to their Fashion Nova account and go to the “Returns” area of the returns portal. The customer can then select the item they want to return or exchange and follow the prompts to finish the procedure. The customer must enter their order number and specify the reason for the return or exchange.
For returns, the customer will be given a return mailing-label with the tracking number, which they must attach to the shipment, along with an order packing slip, and ship back to Fashion Nova. The refund or store credit will be offered to the original payment method once the returned item has been received and processed.
In the case of exchanges, the buyer must choose the new item and pay any price difference, if any. The consumer will then be provided with a shipping label to return the original item, and once that item is received and processed, the new item will be mailed to the client.
Fashion Nova Return and Refund Policy With Receipt
Customers who have the original receipt for their Fashion Nova purchase can easily return or exchange the item within 30 days after delivery. The item must be returned in its original condition, unworn, and with all tags remaining attached. Depending on their preference, the consumer can receive a refund to the original payment method or store credit. If the consumer wishes to exchange the item, they may choose a replacement item of equal or lesser value and any residual credit will be granted as store credit.
Fashion Nova Return Policy (Store Credit) without a receipt
Customers who do not have the original receipt for their Fashion Nova purchase may return or exchange the item within 30 days of the delivery date. The buyer must, however, supply some kind of identification, such as a driver’s license or passport, and the returned item must be in its original condition, unworn, and with all tags intact. For the returned item, the client will receive shop credit that can be applied to a future purchase.
Understanding the Fashion Nova return policy is crucial for a seamless shopping experience. By familiarizing yourself with the terms and conditions outlined by Fashion Nova, you empower yourself to make informed decisions about your purchases. Whether due to sizing issues, defects, or simply a change of heart, the return policy serves as a reliable framework for addressing various situations. Always remember to review and adhere to the guidelines provided by Fashion Nova to ensure a smooth and efficient return process, allowing you to enjoy the latest fashion trends with confidence and peace of mind.
What is Fashion Nova’s return policy?
Fashion Nova’s return policy allows customers to return items within 30 days of the delivery date. The things must be in their original condition, complete with tags.
How can I start the process of returning to Fashion Nova?
To start a return, visit the Fashion Nova website and go to the Returns Center. Follow the instructions to select the items you want to return and generate a return label.
What items are eligible for return at Fashion Nova?
Most items can be returned, including clothing, accessories, and shoes. However, certain items like lingerie, swimwear, and final sale items may not be eligible for return.
How long does it take to process a return with Fashion Nova?
Once Fashion Nova receives your returned items, it typically takes 5-7 business days to process the return and issue a refund. The refund will be applied to the original mode of payment.
Can I exchange an item instead of returning it with Fashion Nova?
Fashion Nova does not offer direct exchanges. If you want a different size or color, you can return the original item and place a new order. This ensures a faster processing time for both the return and the new purchase.