Express wants to ensure that our clients are always satisfied with their purchases. That is why we have a no-hassle return and refund policy. If you are dissatisfied with something you purchased from us, simply return it within 30 days for a full refund. It’s as simple as that.
We understand that shopping can be difficult at times, so we want to make it as simple as possible for you. Our return and refund policy is straightforward. In this post, you will learn everything there is to know about Express’s return and refund policy.
Express Return Policy
We want you to be happy with your purchase. If you didn’t, or if it’s the wrong size, style, or color, we’ll gladly accept your quick return of unused, unclean, or defective products. All returns must be made within 90 days after the original purchase date and include the original sales receipt or packing slip.
We provide numerous alternatives for returning products for your convenience:
- Return in store
- Return by mail
- Gift card for returns
Please visit our Returns Centre to begin your return or exchange. We will handle your return as soon as we get it and will notify you via email that it has been received and is being processed. Please allow 2-3 weeks for us to complete your return after you mail it.
Does Express Accept Returns Without A Receipt?
We accept returns on most items within 60 days of purchase if you have your original sales receipt. If you do not have your sales receipt, we will provide you a store credit for the item’s lowest selling price in the previous 30 days.
How Long Do You Have To Return An Item To Express?
Within 30 days after purchase, we provide a complete refund on any unworn, unaltered, and unwashed merchandise with original tags attached. We will not be able to complete a refund if you return merchandise that does not fulfill these requirements. Shipping and handling are not refundable. We do not offer pricing changes.
Does Express Offer Full Refunds?
We give full refunds to consumers who are dissatisfied with their purchases. Customers have 30 days from the purchase date to return the item for a refund. Returns must be unworn and in their original condition, with all tags attached. Refunds will be issued within 10 business days of receiving the returned item. Once the refund has been processed, we will tell you by email.
Return an item to any Express store or send it back to us using the return label supplied with your order.
How Long Do Express Refunds Take?
Express normally processes refunds within 3-5 business days. When your refund has been processed, you will receive an email confirmation. Please keep in mind that it may take some time for the credit to reflect on your account.
Does Express Accept Returns Through The Mail?
We accept mail-in returns for express.com purchases (including express Factory goods) if the merchandise is postmarked within 60 days of the date of purchase unless otherwise specified on the product detail page. The shipping and handling fees are non-refundable. Shipping costs will be deducted from your refund if you paid for them.
Your order shipping package includes a return form and pre-paid return label; if you misplace these items, please call Customer Service at 1-888-397-3066 and we will issue replacements. Returns without a return form or pre-paid return label will incur a shipping and handling fee of $8.50. If you prefer to ship your own package, please send it to the following address:
Express Returns
1110 Central Parkway South
Union City, GA 30291
Is it possible to return an item to Express without the box?
We recognize that you may need to return an item without the original box or packaging on occasion. Please keep in mind that if the item is not in its original condition or is missing parts, we may be unable to process your return. To be accepted, all returns must adhere to our return policies.
Is it possible to return an online purchase at the Express Store?
Our goal is for you to be entirely delighted with your purchase. If you are dissatisfied for any reason, you may return online-purchased merchandise for a refund within 45 days of the date of shipment, so long as the goods are returned in their original selling condition, complete with original packaging and tickets.
Refunds will be issued in the same form as the original payment was received. Shipping and handling are not refundable. Gift certificates are not returnable nor refundable.
ConclusionÂ
The express return policy plays a pivotal role in shaping customer satisfaction and loyalty. A well-crafted and customer-friendly return policy not only reflects the commitment of a business to customer service but also serves as a testament to the confidence the company has in its products or services. By offering a hassle-free and transparent return process, businesses can instill trust in their customers, encouraging repeat business and positive word-of-mouth. Ultimately, a carefully designed express return policy not only benefits the customer but also contributes to the overall success and reputation of the business in the competitive marketplace.
FAQs
What is the time frame for returns under the Express return policy?
Express typically allows returns within a specific time frame from the date of purchase. Please refer to the official Express return policy for the most accurate and up-to-date information.
Can I return items purchased online to an Express store?
Yes, in most cases, Express allows customers to return online purchases to a physical Express store. However, it’s recommended to check the return policy for any specific conditions or exceptions.
Are there any items exempt from the Express return policy?
Some items may be non-returnable or subject to different return conditions. Common examples include final sale items or products with removed tags. Check the Express return policy for a comprehensive list of exempt items.
What is the process for returning items purchased during a sale or with a promotional discount?
Items purchased during a sale or with a promotional discount are typically eligible for return under the Express return policy. However, the refund amount may be adjusted based on the original price and the applied discount. Details on this process can be found in the official return policy.
How do I initiate a return under the Express return policy?
To initiate a return, follow the instructions provided on the Express website or contact Express customer service for assistance. Generally, you’ll need to provide order details and reason for return. It’s important to adhere to the specified return process to ensure a smooth transaction.