Dollar Tree return Policy: What You Need to Know

“I’m sorry, we don’t accept returns or give refunds.” This is the Dollar Tree return and refund policy, which is likely one of the worst in the industry. But hey, at least they’re being honest about it! Dollar Tree is a famous destination for bargain hunters wanting to get the most bang for their buck. But what if you end up getting an item that falls short of your expectations or needs?

What is the return and refund policy at Dollar Tree? If you’re wondering how to return things purchased at their store, this page will give you all the information you need. We’ll go over which things are returnable when they can be returned, and any other crucial details about refunds and exchanges. Continue reading to learn more!

Dollar Tree Return Policy

With a valid sales receipt, Dollar Tree stores allow returns of unused, unopened products purchased within the last 60 days. Without a proper sales receipt, this store will not accept returns. All food items, including candy and gum, are final sale and cannot be refunded or exchanged.

Is it possible to return anything to Dollar Tree without a receipt?

Dollar Tree only accepts returns for store credit without a receipt. All things must be brand new and unopened, with all original packing and components.

What is the time limit for returning an item to Dollar Tree?

With rare exceptions, their locations will accept returns of most merchandise, including sale items, for up to 30 days following the date of purchase. All returns must include a sales receipt. Without a receipt, returns will be returned as store credit at the lowest stated price.

Food (unless unopened and in its original packaging), health and beauty products, perishables, Intimates & Hosiery, opened media (including music, movies, and video games), and final sale clearance items are not returnable. Gift certificates are also non-refundable and non-returnable.

Is it possible to get a full refund from Dollar Tree?

As long as you have a valid sales receipt, DT will give you a full refund on most items returned within 90 days of purchase. Items must be brand new or unused, with all original packing and accessories. If you do not have a sales receipt, the store manager may still be able to give you a refund or store credit.

How long does it take to get a refund from Dollar Tree?

Refunds from Dollar Tree typically take 7-10 business days to process. If you used a credit or debit card to make your purchase, your refund will be applied to that card. If you paid in cash, your refund will be in the form of a cheque.

Does Dollar Tree accept mail-in returns?

Dollar Tree does not accept mail-in returns. All returns must be processed in-store.

Is it possible to return an item at Dollar Tree without the box?

We may accept a return of merchandise that is not in its original packaging at our discretion, but only if the merchandise is unopened and in salable condition. We will reduce the refund amount for certain items by 20% to assist offset our losses.

Is it possible to return an online purchase to a Dollar Tree store?

Yes, most products purchased online can be returned to your local DT store. Returns must be made within 30 days after receiving your product and must be in their original packaging and in new, unused condition. All returns require a valid photo ID.

What Is The Phone Number For Dollar Tree Customer Service?

1-877-530-8733 is the Dollar Tree customer support phone number.

How Do I Return A Dollar Tree Purchase?

Most things sold in Dollar Tree stores are returnable if returned within 30 days of purchase with a valid sales receipt. Our return policy is subject to the exceptions listed below.

To return an item to one of their stores, follow these steps:

  • Bring the item(s) you want to return to any DT shop, together with your sales receipt. Our store employees will gladly process your return.
  • Without a sales receipt, returns will be returned as a merchandise credit. Credits can be redeemed at any of their locations or online at

To return an item by mail:

  • Send the item(s) you want to return to the following address, along with your sales receipt and a note specifying whether you want a refund or an exchange:
  • Customer Service Dollar Tree PO Box 5007 Chesapeake, VA 23324-5007


Understanding the Dollar Tree return policy is crucial for customers looking to make hassle-free returns or exchanges. Dollar Tree’s commitment to customer satisfaction is evident through its straightforward and customer-friendly return policy. By adhering to the guidelines and ensuring items are in their original condition, customers can enjoy a seamless return process. Whether it’s a defective product or a change of mind, the Dollar Tree return policy reflects the company’s dedication to providing a positive shopping experience for its customers. Familiarizing oneself with the return policy ensures a smoother and more satisfying shopping experience at Dollar Tree.


What is Dollar Tree’s return policy?

Dollar Tree generally accepts returns within 30 days of purchase with a receipt. The item must be in its original condition, and certain restrictions may apply. Check Dollar Tree’s official return policy for specific details.

Can I return items without a receipt at Dollar Tree?

Dollar Tree typically requires a receipt for returns. However, some stores may offer store credit for returns without a receipt. It’s advisable to check with your local Dollar Tree for their specific policy on returns without a receipt.

Are there any restrictions on returning items to Dollar Tree?

Some items, such as seasonal merchandise and helium tanks, may have special return restrictions. It’s essential to review the return policy to understand any specific limitations or exclusions that may apply to certain products.

How does Dollar Tree handle defective or damaged items?

If you purchased a defective or damaged item, Dollar Tree generally allows returns or exchanges. Be sure to inspect your items upon purchase and contact the store promptly if you encounter any issues. Keep in mind that certain products may have different return procedures, so check the policy for guidance.

Can I return online purchases to a Dollar Tree store?

Dollar Tree’s return policy for online purchases may differ from in-store purchases. Check the online order return policy on the Dollar Tree website for information on returning items purchased through their online platform. It’s crucial to be aware of any distinctions between the in-store and online return processes.


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