Cato Return Policy: What is the Return Policy at Cato?

Customer satisfaction is of the utmost importance at Cato. Cato offers a comprehensive return policy to ensure that customers have a stress-free purchasing experience. Cato’s customer-centric approach seeks to deliver an easy and hassle-free return process for all in-store or online purchases.

General Return Policy

If you are not pleased with your Cato purchase for any reason, you may return it within 60 days of the original purchase date. All returns must be in their original condition, meaning they must be unworn, unwashed, and with all tags attached. Cato knows that things may not always fit or satisfy your expectations, and they will do their best to suit your demands.

To initiate a return, bring the item to any Cato shop nationwide or mail it back. If you want to return your purchase by mail, Cato provides a pre-paid return postage label for quick and easy returns. It should be noted that initial shipping charges are not refundable.

Cato will execute your refund to the original means of payment once we receive your returned item. The refund may take several business days to appear in your account, depending on your financial institution.

In-Store Returns

Simply bring the item you want to return, along with your original receipt, to the store. Cato store employees would gladly assist you in processing the return and issuing a refund.

Returns by Mail

If you prefer to return products via mail, proceed as follows:

  • Pack the item safely and securely in its original packing or an acceptable substitute.
  • Include the original receipt and fill out the return form on the back of the receipt. Make sure you include all of the relevant information, such as your name, contact information, and the reason for your return.
  • Attach to the package the pre-paid return shipping label that came with your order.
  • Drop the parcel off at any authorized shipping station or arrange for a carrier pickup.

Extended Holiday Return Policy

Cato offers a longer return policy during the Christmas season to enhance the shopping experience. The 60-day general return window is extended until January 31st of the following year for purchases made between November 1st and December 24th. This gives customers plenty of time to return or exchange items without worrying about time constraints during the busy Christmas season.

The holiday return policy applies to both in-store and online purchases. The same criteria and limitations that apply to normal return requests also apply to holiday return requests.

Exceptions and Additional Details

While Cato makes every effort to give a hassle-free return experience, there are a few exclusions and nuances to keep in mind. Earrings, pierced jewelry, and intimate garments are non-returnable due to hygiene concerns.

Items must be returned in their original condition and packing, with all tags attached. Cato reserves the right to refuse a return or issue a partial refund if there is evidence of wear, damage, or removal of tags.

If you received a damaged or defective item, Cato will gladly swap it for the same item if it is still in stock. A refund will be offered if the same item is not available. Any damages or defects must be reported within five business days of receiving the merchandise.

Cato maintains the right to change its return policy at any time, but any changes will be announced through its website or other relevant ways.


Understanding the Cato return policy is crucial for customers seeking clarity on the procedures and conditions associated with returning purchased items. By familiarizing oneself with the terms outlined in the Cato return policy, customers can make informed decisions and ensure a smooth and hassle-free return process, if necessary. Customers should review the policy on the official Cato website or contact customer service for any specific inquiries, ensuring a positive shopping experience with clear expectations and resolutions in the event of returns.


What is Cato’s return policy?
Cato’s return policy allows customers to return eligible items within a specified timeframe for a full refund or exchange. It’s important to review the details of the policy to ensure your item meets the criteria for return.

How long do I have to return an item to Cato?
Typically, Cato provides a specific timeframe for returns, such as 30 days from the date of purchase. Be sure to check your receipt or visit Cato’s official website for the most accurate and up-to-date information on the return period.

What items are eligible for return at Cato?
Cato’s return policy may have specific guidelines regarding the types of items that can be returned. Commonly, unworn and undamaged items with original tags and packaging are eligible. It’s advisable to check the policy for any exclusions or exceptions.

How can I initiate a return with Cato?
To initiate a return with Cato, you may need to follow a specific process. This could involve contacting customer service, filling out an online return form, or visiting a Cato store in person. The details on how to start the return process should be outlined in the return policy.

What happens if I receive a defective or damaged item from Cato?
If you receive a defective or damaged item from Cato, their return policy may include provisions for such situations. It’s essential to report the issue promptly and follow the instructions provided by Cato for returning or exchanging the damaged item. This may involve contacting customer support or visiting a store location.


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