Brooks Brothers Return Policy: Navigating Brooks Brothers’ Return Guidelines

Shopping is only enjoyable when you enjoy what you purchase. If you do not like what you purchase, you can still have a positive experience if the brand allows for a return, exchange, or refund. Brooks Brothers’ return policy serves the same aim as its competitors: “customer satisfaction.” When you shop there, you should know more about it. As a result, we will walk you through the process of filing a return and determining whether you are entitled to one.

What is Brooks Brothers Return Policy?

Brooks Brothers’ return policy provides all customers a 60-day return time from the date of purchase. It is critical to make an acceptable return, therefore bring your original receipt as evidence of purchase. You can only return things in their original, undamaged condition.

Return Period 60 Days
Return Method Online & In-store
Contact Number 00 1 860-741-4800
Official Website Brooks Brothers

Is it possible to return my purchase for free?

No, each return is subject to a $7 cost. It will be taken out of your refund. However, in some cases, you may be able to make a free return. Here are several examples:

  • If you used a Brooks card to make your transaction.
  • If you receive a defective product.
  • The size, color, or any other aspect of the product you ordered does not match the description.
  • If you’re seeking a trade.

How Do You Return Items to Brooks Brothers?

You have several options for returning your products. The Brooks Brothers return policy is incredibly consumer-friendly, and you can make your return considerably easier with just a few steps.

Online Returns

This is when you purchase from the Brooks Brothers online store. To make your return directly from your home, please check your eligibility and then follow these steps:

  • On their return page, provide the order number and email address.
  • Choose which item you want to return.
  • Choose a motive for returning as well.
  • After that, click done to generate your return label.
  • Pack your things and apply the label.
  • Drop it off using FedEx or USPS.

Your return will then be processed, and once confirmed, you will be able to proceed with the process.

In-Store Returns

To return your items from any Brooks Brothers location, simply follow these simple instructions. It will be a lot faster and simpler to follow.

  • Print and complete the FedEx return form.
  • If possible, pack your things in their original packing.
  • Drop it off at a FedEx store near you.

You should write down your delivery tracking number so that you can track your order. You can proceed with the process once Brooks Brothers has received your order.

Return on your own

Your final option is to return your package on your own. You should have gotten a label with your invoice; attach it to your return package and send it to the address listed below. Remember that you will not receive a refund for your shipping costs.

Brooks Brothers Refund Policy

You should wait for the inspection procedure after following the Brooks Brothers return policy guidance. Your refund process will begin after you receive confirmation. You will be refunded using the same method of payment that you used to make your transaction. It may take 3-5 The refund will be handled within 10 business days. Payments made with Amazon Pay or Paypal may take up to 14 business days. It is unusual for the refund to take 10 business days or more, therefore you should contact their customer support if this is the case.


Understanding the Brooks Brothers return policy is essential for customers to ensure a smooth and hassle-free shopping experience. The company’s commitment to customer satisfaction is evident in its clear and transparent return policy, which provides guidelines for returning products and obtaining refunds or exchanges. As with any retail transaction, customers should familiarize themselves with the specific terms and conditions outlined by Brooks Brothers to make informed decisions and address any potential issues that may arise. By adhering to the return policy, both the customers and the company can contribute to a positive and mutually beneficial shopping relationship.


What is Brooks Brothers’ return policy?

Brooks Brothers allows returns within 60 days of the purchase date. Items must be in their original condition, complete with tags. All returns must include the original receipt or packing slip.

Can I return items purchased online to a Brooks Brothers store?

Yes, you can return online purchases to a Brooks Brothers store. Simply bring the item along with the original receipt or packing slip to any Brooks Brothers retail location within 60 days of purchase.

How do I return an item by mail to Brooks Brothers?

To return an item by mail, fill out the return form included in your shipment. Place the completed form, along with the item in its original condition, in the original packaging. Affix the provided prepaid shipping label, and drop off the package at a shipping carrier.

Are there any items that cannot be returned to Brooks Brothers?

Yes, some items are non-returnable, including monogrammed or altered merchandise, and any items marked as final sale. Additionally, fragrances and skincare products cannot be returned or exchanged.

What is Brooks Brothers’ policy for defective or damaged items?

If you receive a defective or damaged item, contact Brooks Brothers Customer Service immediately. They will assist you in exchanging the item or provide a refund. Be sure to report any issues within 60 days of the purchase date for prompt resolution.


Leave a Comment