American Eagle Return Policy: Your Ultimate Guide

If you purchased a product from American Eagle Outfitters and it did not fit or satisfy your needs, you can return it. American Eagle Outfitters does not specify a time limit for returns.

If the purchased item is in its original, unused condition with no damage, you are entitled to a full refund. If you missed the return policy’s time limit, you are still allowed to return.

It makes no difference if you purchase the merchandise online, over the phone, or in person. According to their return policy, you can always return or replace them at any AE Store, Aerie, AEO Factory, or Tailgate location in the United States of America.

Can I Return Without Receipt?

Don’t be concerned if you misplace your American Eagle product receipt. They will still complete your exchange or store credit request.

Remember that alternative kinds of evidence of purchase, such as an invoice, order confirmation page, order details page, or order emails, are also acceptable.

Can Online Purchases be Returned In-store?

Yes, online purchases can be returned in-store. It is strongly advised. As evidence of purchase, simply bring your order confirmation email or online invoice.

You may also be required to produce the original credit card used for the purchase.

How to Return and Exchange?

Now, let’s look at how to return and exchange American Eagle products in the United States. If you are dissatisfied with your AE purchase, we will walk you through the return process step by step.

Two Ways to Return a Product

  • Online or Mail Return
  • Return In-Store

Return by Mail

If you received your order via mail, it is very simple to return it. Simply follow these steps:

  • Place the product in its original packaging box and seal it as you received it.
  • Remember to keep all attachments and sales receipts with the goods. Except for the shipping label, cover the labels.
  • Never make any changes to the label to improve verification.
  • Before delivering the merchandise, check with the American Eagle Outfitters customer service department.
  • The AEO Return Department’s US mailing address is:

Exchange / Return in Store

Simply follow the procedures below to return the merchandise to the AEO store.

  • Locate the nearest shop to you. (AE Store Locator)
  • Visit their (CSD) Customer Support Desk or call 1-888-232-4535.
  • You can then return or exchange your purchase, along with its original packaging (if possible) and the receipt, to that location.
  • Within 1-2 business days, you will receive a reimbursement for the credit to your account.


Understanding the American Eagle return policy is essential for a seamless and satisfactory shopping experience. With a customer-friendly approach, American Eagle provides clear guidelines for returns, ensuring flexibility and convenience for its customers. Whether it’s a change in size or style preference, customers can navigate the return process with ease, promoting confidence and trust in the brand. By prioritizing customer satisfaction and offering a transparent return policy, American Eagle reinforces its commitment to providing a positive and hassle-free shopping environment for all.


What is American Eagle’s return policy?

American Eagle’s return policy allows customers to return items within 60 days of the original purchase. The items must be unwashed, unworn, and have all original tags attached for a full refund or exchange.

Can I return online purchases to a physical American Eagle store?

Yes, American Eagle provides the convenience of returning online purchases to any of their physical stores within the United States. Simply bring the item, along with the packing slip or order confirmation email, to initiate the return process.

How do I return an item by mail?

To return an item by mail, visit the American Eagle website and navigate to the “Returns & Exchanges” page. To create a return label, follow the instructions provided. Attach the label to the package and deliver it to a shipping facility.

What if I receive a faulty or damaged item?

If you receive a damaged or defective item, contact American Eagle customer service immediately. They will guide you through the return process and may provide a prepaid return label for your convenience.

Can I return swimwear or underwear?

For hygiene reasons, American Eagle does not accept returns on swimwear or underwear unless the items are in their original condition with tags attached. Make sure to review the specific return policy for these items on the American Eagle website before making a purchase.


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