Aldo Return Policy: Your Ultimate Guide to Hassle-Free Returns

Have you ever purchased anything from ALDO and been dissatisfied with them? ALDO offers a highly liberal ALDO return policy to its clients. According to the return policy, you have 60 days to return any unsatisfactory merchandise. You can return your purchase both in-store and online. 

Items must be unused and undamaged when returned. Returning items must be in their original packaging and include original or gift receipts. Items purchased online must be mailed back. ALDO includes a prepaid postage label, so returns are free. You may return your in-store purchases to any ALDO location. You will be refunded within 10 business days. Refunds will be issued in the original payment method

Details About ALDO Returns

Information Details
Website Aldo
Return Period 60 days
Refund Period 2-5 days
Refund Method Original Mode of Payment
Exchange Period 60 days
Return Medium Online, In-store
Customer Service Hours Monday-Friday: 9 am- 8 pm (EST)Closed on Thursdays from 1:15 pm to 2:30 pm (EST)Closed on Saturday-Sunday
Phone Support 1-888-818-2536


ALDO Refund Policy

Refunds will be granted in the original manner of payment, according to ALDO’s refund policy. If the items were purchased with a credit card, it may take 2-5 business days after processing to receive a refund from ALDO. It takes ten business days to arrive in your bank, depending on your supplier or bank. PayPal refunds are given only if the items are returned by mail within 2-5 business days.

 ALDO Exchange Policy

If you want to change or adjust the style, size, or color of a purchased item, exchange it for a similar one. You have 60 days to take advantage of ALDO’s exchange offer. You must take the things to the ALDO store.

ALDO does not provide exchanges via its web system. You must bring the item to the ALDO store to exchange it. Bring your receipt if you bought in-store and a copy of your order confirmation email if you shopped online. 

 ALDO Gift Card Policy

ALDO has temporarily suspended its online gift card service. You can, however, still purchase a gift card from the ALDO store. There are no expiration dates on the gift cards. If your gift card is stolen or misplaced, the ALDO Return Policy will neither replace nor refund it. It can only be accepted if it is complete and readable. ALDO gift certificates are not redeemable or returnable.

The gift cards are redeemable at any ALDO store. does not accept gift cards. However, you can use a gift card to make purchases at the store. If your gift card has a lower balance, you must use a separate payment method to cover the remaining amount.

ALDO Shoes Return Conditions

For returns and exchanges at ALDO, you must adhere to a few rules.

  • Between Black Friday and Cyber Monday, no returns or exchanges are accepted.
  • Only in-store purchases using the “Buy now, pay later” option are permitted.
  • Gift cards can only be used in-store.
  • ALDO does not cover online or in-store refunds for purchases made from authorized shops and departments. You can, however, return it to the same retailer where you purchased it, depending on their ALDO return policy.

ALDO Warranty Claim Policy

ALDO provides a warranty. The policy states that you have 60 days to claim a warranty and receive a refund for the merchandise. Reimbursement will be granted within 2-5 business days after the item has been accepted with your warranty claim. Depending on your provider, it could take up to ten days.

What products is ALDO offering?

ALDO provides the following products.

  • Shoes
  • Sandals & Boots
  • Slippers
  • Handbags
  • Accessories

ALDO Return Policy Methods

You can return your products to ALDO either online or in-store.


To return your purchases in-store, please follow the steps below.

  • To locate the nearest store, use the Store Locator on their website.
  • The things must be unused and unwashed.
  • Please bring your item in its original packing.
  • Bring the item’s receipts or gift receipts with you.
  • Staff at the store will assist you with the return.
  • Purchases made with Gift cards or other payment methods will be reimbursed to the Gift cards first, followed by the remaining balance (if any) to the original mode of payment.
  • If the return is made via mail, a PayPal refund will be granted. PayPal purchases can be exchanged or refunded in an ALDO store or on a gift or debit card.


Follow the steps below to make an online return to ALDO.

  • Visit the official website of ALDO.
  • On the top right, enter your order number and ZIP code.
  • To request your return, click the “Start” button.
  • Please choose your reason for returning from the selection box.
  • Click the “Submit” button.
  • ALDO will email you a prepaid UPS label with information on how to continue.
  • Please include a copy of the confirmation email in your shipment and attach it to the package.
  • Bring your package to a UPS drop-off site or make a pickup appointment.

ALDO Return Policy without Receipt

You must include the original receipts or gift receipts with your return. The package must include a copy of your online order receipt. It is frequently found inside the package or folded beneath the delivery label on the exterior. If you misplaced your receipt, you may always acquire a replacement by requesting it and submitting your order number, or by writing [email protected].


Understanding the Aldo return policy is crucial for customers seeking a seamless and hassle-free shopping experience. By familiarizing yourself with the terms and conditions outlined in Aldo’s return policy, you can ensure a smooth process if a product needs to be returned or exchanged. Whether it’s due to sizing issues, defects, or simply a change of preference, being aware of the guidelines provided by Aldo empowers customers to make informed decisions and facilitates a more satisfying shopping journey. Always check the latest version of Aldo’s return policy on their official website or contact their customer service for the most accurate and up-to-date information.


What is Aldo’s return policy?

Aldo offers a straightforward return policy. If you are not satisfied with your purchase, you can return unworn items within 60 days of the purchase date. Ensure you have the original receipt and that the items are in their original condition with all packaging.

How do I initiate a return with Aldo?

To start a return with Aldo, visit the nearest Aldo store with the item and original receipt or contact Aldo’s customer service for online purchases. Online returns often involve obtaining a return authorization and following the provided instructions for shipping the item back.

Can I return Aldo products purchased online to a physical store?

Yes, Aldo allows returns of online purchases to their physical stores. Simply bring the item, original receipt, and any packaging to the nearest Aldo store within 60 days of purchase, and they will assist you with the return process.

Is there a restocking fee for Aldo returns?

Aldo does not charge a restocking fee for returns. As long as the items are in their original condition and returned within the specified 60-day window, you should receive a full refund of the purchase price.

What if I received a defective or damaged item from Aldo?

If you receive a defective or damaged item from Aldo, contact their customer service immediately. They will guide you on the appropriate steps to resolve the issue, whether it involves a replacement, exchange, or refund. Include photos of the damaged item if possible to expedite the process.


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