Farfetch online shopping is quick, easy, and entertaining, but if you want to return something and get a refund, you must strictly adhere to the Farfetch return policy.
The best time to review any return policy is before you make a purchase, and this is especially crucial when purchasing from a non-traditional shop like Farfetch. However, if you failed to check their terms and now need to return something, we’ve got you covered.
We’ll explain all you need to know about the Farfetch free return policy in this article, but before we begin, we’d like to remind you that if you have any severe issues with your Farfetch return, you can always fall back on your credit card provider’s Chargeback Policy.
Does Farfetch Have A Return Policy?
Yes, and you may return most things for a refund or exchange (exceptions are listed under “Which Items Can’t Be Returned” below).
Please keep in mind, however, that Farfetch is a marketplace platform that links buyers and sellers. They are not a standard retailer that buys and sells stocks.
That means your return must be accepted by the boutique or brand that fulfilled your transaction, and there may be issues if a seller claims an item was not returned identically in the same condition that it was in when it was shipped.
To be safe, always unbox anything while your video camera is recording and take close-up images of any flaws you discover.
Your items must meet the following conditions to be eligible for a return:
- Items must be unworn, unused, and undamaged.
- All original tags that came with the merchandise must be kept.
- If the object has a Farfetch tag, it must remain attached to the item at its original location.
- Return the item in its original packing.
- Returns of footwear and accessories must be in their original branded boxes, contain any dust bags given, and be protected by an additional box (the return label cannot be attached to the shoe or item box).
- Footwear must be free of marks, especially those on the soles, and the branded box must be in good condition.
- Beauty products that are eligible for return must be unopened and unused. Original product seals must be present.
- Swimwear, pants, and hosiery must be returned in their original unopened and undamaged packaging, with any hygiene seals intact. When trying on these goods, please wear them over your clothes; filthy materials will not be accepted.
- Jewellery must be returned in the same condition that it was received, complete with any branded packaging and paperwork.
How Long Do You Have To Return A Farfetch Purchase?
Farfetch allows you a short time to decide whether or not to return an item, and their return policy is straightforward. You have 14 days from the day your order was delivered to cancel it, and the delivery day counts as day 1.
If you change your mind about a purchase because it wasn’t what you expected or it doesn’t fit, you must begin the return and ship or drop off the box within 14 days.
This is a shorter return period than you’re likely used to, as most shops and marketplaces provide at least 30 days.
Farfetch will not accept anything returned after the 14-day return period or damaged items unless they come in that condition.
Which Items Can’t Be Returned?
Farfetch does not accept returns on some beauty items that contain flammable or potentially dangerous substances since they may pose a risk during shipping.
Yes, you can have them delivered to your door, but you cannot have them returned.
If you acquire any of the following items, you may be stuck with an unwanted or disappointing purchase.
- Fragrance
- Aerosols
- Sprays
- Essential Oils
- Self Tanning Lotions
- Acid Based Products
- Nail Polish
- Nail Polish Remover
Farfetch will also not accept the return of facemasks unless they arrive broken or malfunctioning.
Returning Unwanted or Defective Items to Farfetch
To book, prepare, and ship your return, follow these steps.
Book Your Farfetch Returns
- Check to see if your item can be returned.
- Go to Orders & Returns in your account, or input your guest order details on the order tracking website https://www.farfetch.com/checkorder if you checked out as a guest.
- Locate the order you wish to return and select Return Item(s).
- Choose the item or items you want to return, and then select the reason for your return for each one.
- Choose between collection and drop-off as your return method:
- Enter your address and the number of parcels you’re returning for collection, then select a date and time for collection and click on Book Collection.
- Select the in-store or drop-off option for delivery to a nearby partner boutique or courier pickup site.
- Make a return label for each package you’re returning.
- Print the Waybill and any additional documents that are requested (make a note of the waybill number or take a photo to trace your return).
Conclusion
Understanding the Farfetch return policy is crucial for a seamless and satisfactory shopping experience. Familiarizing oneself with the specific guidelines regarding returns, including eligible items, timeframes, and any associated fees, ensures that customers can confidently make purchases, knowing they have recourse in case of any issues. By adhering to the return policy, both customers and Farfetch can maintain a positive and transparent relationship, fostering trust and satisfaction within the realm of online fashion retail.
FAQs
What is Farfetch’s return policy?
Farfetch’s return policy allows customers to return eligible items within 14 days of receiving the order. All tags must be attached and the items must be in their original condition. However, certain products may have specific return criteria, so it’s essential to review the detailed policy on the Farfetch website.
How can I initiate a return with Farfetch?
To initiate a return with Farfetch, log in to your account on the website and go to the “Orders & Returns” section. Select the order containing the item you wish to return and follow the provided instructions. Farfetch will guide you through the return process, including generating a return label.
Are there any items that cannot be returned to Farfetch?
While most items are eligible for return, some exclusions may apply, such as final sale items or products marked as non-returnable. Additionally, certain categories like fine jewelry and personalized items may have specific return conditions. Always check the product page and the return policy for any item-specific restrictions.
What is the return shipping process, and is there a cost associated with it?
Farfetch provides a pre-paid shipping label for returns, making the process convenient for customers. The return shipping is typically free, but it’s essential to check the specific return policy for any potential exceptions or conditions, especially for international orders.
How long does it take to process a return with Farfetch?
Once Farfetch receives the returned item, the processing time for a refund is usually within 7 business days. The refund will be made using the same payment method as was used to make the purchase. It’s advisable to monitor the return status through your Farfetch account and contact customer service if there are any concerns or delays.