Castlery allows returns for items within 14 days of delivery. But be advised that if you do not utilise Castlery’s original packaging, there is a $50 repacking cost in addition to a 20% restocking fee. Open box and returned items can be returned, but final sale and clearance items cannot.
What is the refund policy of Castlery?
Castlery, however, retains the right to alter the refund method. A 20% restocking fee (after any applicable discounts) will be imposed on any cancellation made within 5 business days of the scheduled delivery date. This is because of handling and logistical costs associated with the cancellation.
What is the price protection policy of Castlery?
Castlery provides a 30-day price guarantee starting on the day of purchase. If the single item (1) goes on clearance alone, you must email us at [email protected] within 30 days of the purchase date to request a price adjustment credit voucher.
Is there a 25% off offer at Castlery?
Castlery provides a range of furniture deals that will revitalise and transform your house with its high-quality materials and skilled craftsmanship. This year, the company is offering special furniture purchases, such as couches, chairs, credenzas, and more, for up to 25% discount.
When will Castlery send me a confirmation of my sales order?
Within the day of the purchase, Castlery will email the sales order confirmation, which will include the products that were bought and the lead time. The consumer bears the obligation of verifying the accuracy of the product(s) and lead time(s) they have ordered.
Where are goods manufactured at Castlery?
Castlery also owns a controlling share in a Chinese plant that manufactures some of its own designs in addition to the brand’s best-selling furniture. Armchairs start at $369 and go up to $1,599 for a three-seater sofa.
How can I use Castlery to get free shipping?
For a limited number of cities, we provide free delivery for shipments with subtotal values of $999 and higher (not including add-on services).
What is the foundation of Castlery Furniture?
MalaysiaCastlery is a Singaporean-based direct-to-consumer furniture company that made its US debut in 2019. Castlery is able to charge somewhat less for their things without sacrificing style, silhouette, or quality by eliminating the middlemen and offering a carefully picked range of pieces.
Are there sales at Castlery?
Get up to a 35% discount on sale products by clicking through. Get up to 50% off on open-box and returned items when you click through. Get up to a 25% discount on last sale products by clicking through.
Is Castlery an actual business?
The specifics Castlery began operations in Singapore in 2013, moved to Australia, and finally touched down in the United States in 2019. Their commitment lies in producing stylish, yet reasonably priced, modern furniture with classic designs, short lead times, and no conventional retail extras.
Does Castlery operate in Australia?
Since 2013, the Singaporean furniture brand Castlery has been associated with fashionable and reasonably priced designs. The brand has now made its way to Australia.
Where is furniture made for articles made?
Where are the goods made that you sell? For every one of our items, we search for the best artisans. We consequently collaborate with producers everywhere in the world. At the moment, we collaborate with manufacturers in India, China, Vietnam, and Indonesia.
Return Guidelines
We make every effort to accurately describe the current condition of all of our resale items, including any known dents, scratches, dings, or other flaws. These items include open-box, floor models, and returns.
Policy on Cancellations
Order cancellations made within 24 hours of placement will be accepted. There will be a 25% restocking fee after 24 hours. We are unable to comply with cancellation requests once an item arrives.
Transport Charges
The cost of shipping is determined by the things you buy and is shown during the checkout process. After you enter the shipping destination address, the amount will be shown. The products are prepared for direct shipping to you from our warehouse. A representative from our carrier network will get in touch with you to arrange a delivery time that is most convenient for you.
What is the duration required to receive a refund from Castlery?
Refunds will be processed within 7 business days and reimbursed to the original payment method. Castlery, however, retains the right to alter the refund method.
What is the duration of the Castlery price protection?
Castlery provides a 30-day price guarantee starting on the day of purchase. If the single item (1) goes on clearance alone, you must email us at [email protected] within 30 days of the purchase date to request a price adjustment credit voucher.
What occurs when a discounted order is cancelled?
If you decide to cancel any item(s) in your order that have a discount voucher or coupon applied, you will only receive a refund for the total amount paid, which is divided among the items in your order based on their individual values. The value discount will be distributed as follows: discount voucher value x (buy price of each line item / total order value).