Value Village Return Policy Explained: Know Before You Return

The Value Village Return Policy is explained in detail here. You can replace your merchandise at Value Village within 14 days of purchase.

In Canada, Value Village is well-known, while in the United States and Australia, it is better known as Savers. Value Village was first known as Savers in the United States in 1954.

Value Village today has over 300 stores in the United States, Canada, and Australia combined. Their goal with this business is to help the environment by repurposing unwanted clothing and supplying clothing at a reasonable price.

Anyone interested in donating clothing can do so through the Value Village website or in-store. As a result, Noble purpose customers, particularly Genz and Millennials, favor Value Village.

But, for whatever reason, if customers wish to return their Value Village purchase, there are a few things they should be aware of. That’s why we’ve written this post regarding Value Village’s return policy to help.

Value Village Return Policy for Damaged items?

When customers shop at Value Village, they can inspect the merchandise to see if it is damaged. However, if a buyer purchases a defective item, they have 14 days from the date of purchase to replace it.

However, if the consumer seeks a cash refund in exchange for the thrift clothing, the process may be complicated. They should contact Value Village customer care by visiting the store or visiting

How to Return Product to Value Village?

People enjoy thrift shopping because it is beneficial to the environment. Furthermore, it allows people to experiment with different styles at a reasonable cost.

Value Village is one of the top thrift clothing shopping places in Canada. However, there are circumstances when customers wish to return their Value Village purchases.

Unfortunately, Value Village does not accept thrift clothes returns. In Canada, Value Village only provides a 14-day return policy in exchange for the original purchased item. Following COVID-19, many Value Village locations have discontinued access to the trial or changing room.

As a result, customers are unable to test the clothes items to verify if they fit well or for any other reason. However, they cannot do so if the thrift shopper purchases an incorrect size or material item; in that case, they can exchange the product rather than return the money.

What products cannot be returned to Value Village?

Unfortunately, you cannot return any used items purchased from Value Village.

For the time being, Value Villages in Canada solely offer exchange services.

So, provided you have the original Value Village purchase receipt and the goods still have the price tag attached, you can return the Value Village product within the first 14 days after purchase.

How long will it take for Value Village to issue a refund?

Customers in Canada are seeking money or shop credit refunds in exchange for Value Village thrift clothes purchases.

However, while consumers can swap their clothing items for other Value Village thrift apparel, no refunds are permitted at any Value Village location in Canada.


Understanding the Value Village return policy is essential for a seamless and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you can make informed decisions about your purchases and be prepared if you need to return or exchange an item. Value Village’s commitment to customer satisfaction is reflected in its return policy, which strives to provide fair and reasonable solutions for various situations. Whether it’s a matter of defective merchandise or a change of mind, being aware of the return policy ensures that both customers and Value Village can engage in a transparent and mutually beneficial transaction. So, before making your next purchase, take a moment to review and understand the Value Village return policy to ensure a positive and hassle-free shopping experience.


What is the Value Village return policy for clothing and accessories?

Value Village typically accepts returns on clothing and accessories within a specified time frame, provided the items are in their original condition with tags attached. Details regarding the return period and conditions can be found on their official website or by contacting customer service.

Can I return furniture or home goods to Value Village?

Value Village’s return policy for furniture and home goods may differ from its policy for clothing. Customers should review the specific guidelines for these items, including any restrictions on returns and the condition in which the items must be returned.

What is the timeframe for returns at Value Village?

Value Village usually has a set timeframe within which customers can return items. This time frame may differ based on the type of product. It is essential to check the official return policy or inquire with customer service to understand the specific time limit for the items you wish to return.

Are there any items that are non-returnable at Value Village?

Some items at Value Village may be non-returnable due to hygiene reasons or other considerations. Common examples include undergarments, swimwear, and personalized items. Customers should refer to the return policy to identify any such exclusions.

How can I initiate a return with Value Village?

To initiate a return with Value Village, customers typically need to follow a specific process outlined in the return policy. This may involve contacting customer service, filling out an online return form, or returning items to a physical store. It’s crucial to understand and follow the prescribed steps to ensure a smooth return process.


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