Urban Outfitters Return Policy: Your Complete Guide to Hassle-Free Returns

For whatever reason, you would like to return your purchase from Urban Outfitters. You are in the proper place. We’ll walk you through every step of the return policy at Urban Outfitters. The majority of Urban Outfitters’ product is geared toward young adults, ages 18 to 30. Their inventory consists primarily of fashionable clothing for men and women, but they also sell accessories, cosmetics, footwear, furniture, and home décor. We will go over how to return or exchange items as well as how they will demonstrate their reimbursement.

What is Urban Outfitters Return Policy?

The 30-day return window is available for all qualifying in-store and online purchases made via Urban Outfitters. This covers returns of items that arrive defective as well. Every return to Urban Outfitters is examined, and if the item is not in marketable condition, you might not be eligible for a refund. Thus, you have to maintain the item in its original, unused state. It is not possible to exchange or return made-to-order items.


Return Period 30 Days
Return Method In-store & Online
Contact Number 800-282-2200
Official Website Urban Outfitter

Are Online Returns Free At UO?

Except for furniture, Urban Outfitters offers free online returns on all purchases. Through their online returns site, you can initiate a return and obtain a complimentary pre-paid return mailing label. Furniture return postage will be the responsibility of the customer.

Does UO Pay Shipping Charges Back?

Only the product price may be refunded. Returns of items purchased from Urbanoutfitters.com will not be eligible for reimbursement of the shipping and handling costs.

After 30 days, will UO accept my return?

After 30 days, returns are accepted by Urban Outfitters. Refunds in this instance, however, are limited to e-merchandise credit, which you can apply to another purchase.

Can I Return After 30 Days?

According to Urban Outfitters’ return policy, you should request a return as soon as possible within 30 days after the delivery date to receive a complete refund. Urban Outfitters will accept returns and refund your merchandise credit if you miss the 30-day window. You will receive an email on the registered email address with this e-merchandise.

How Do I Return Items Purchased at Urban Outfitters?

There are two ways you can return an item to Urban Outfitters. either in-person or on their website. Let’s learn more about each return procedure in turn.

Return Policy for in-store purchases

It’s quite easy to return any item to the Urban Outfitters store. Simply locate a store in your area, then return the item and the purchase receipt there. Recall that you have 30 days to complete this task. Before granting a refund or an exchange, the item must be utilized and will be inspected. Keep in mind that furniture returns cannot be accepted in-store. You will need to contact the shipping provider online to request a return.

Return Online Orders?

Within 30 days, you can return your Urban Outfitters.com purchase by mail or in person at your local Urban Outfitters shop. The procedures listed below can be used to return items via mail if you are unable to visit their shop.

  • To view your order history, log into your Urbanoutfitters.com account. Choose the order you want to exchange or return. At this stage, choose “Create a Return or Exchange”.
  • After that, print a free pre-paid return shipping label and adhere to the display’s instructions.
  • Packing your belongings safely and affixing the mailing label to the package is the next easy step. Make sure to take out or hide the previous shipping label if you are returning an item in its original packaging. You are now ready to go.
  • FedEx or any other authorized shipping facility may be used to drop off the product or arrange for a pickup by the chosen carrier listed on your shipment label.


Understanding Urban Outfitters’ return policy is essential for a seamless shopping experience. By familiarizing yourself with the terms and conditions outlined by the company, you can make informed decisions about your purchases and confidently navigate the return process if the need arises. Remember to check the specific guidelines related to timelines, item conditions, and any exceptions that may apply. Urban Outfitters aims to provide customer satisfaction, and being aware of their return policy ensures a smoother and more satisfying shopping journey for all customers.


What is Urban Outfitters’ return policy?

Urban Outfitters generally accepts returns within 30 days of the purchase date. The items, including tags and packing, must be in their original condition.Returns can be made in-store or by mail.

Can I return online purchases to a physical Urban Outfitters store?

Yes, Urban Outfitters allows returns for online purchases at their physical stores. Ensure you bring the packing slip or order confirmation email, and the refund will be processed using the original payment method.

Is there a restocking fee for returns at Urban Outfitters?

Urban Outfitters does not charge a restocking fee for returns. As long as the items meet the return criteria, you should receive a full refund for the purchased items.

What items are non-returnable at Urban Outfitters?

Some items, like swimwear, intimate apparel, and vintage items, may be non-returnable. Additionally, final sale items are not eligible for return. It’s recommended to check the specific product page for any return restrictions.

How long does it take to process a refund from Urban Outfitters?

Once Urban Outfitters receives your return, it may take a few business days to process the refund. The exact time can vary, but you will typically receive an email confirmation once the refund has been processed. If there are any issues, it’s advised to contact Urban Outfitters customer service for assistance.


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