Sears Return Policy: Here’s What to Expect

Items purchased from Sears can be returned in-store or via postal service; however, the return policy may differ when purchased from other Marketplace Sellers. Furthermore, different Sears products have varied return policies, and some are not returnable. Payment proof and a photo ID may be required.

Returning purchased things can be a difficult experience for some customers; therefore, before acquiring anything, it is always a good idea to be informed of the return policy rules.

A Guide To The Sears Return Policy

Customers at Sears must be informed of the product return policy, which varies depending on the purchase method and the product type. For further information, please visit the Sears Return Policy or contact Sears Customer Service.

Returning Items Bought In-Store At Sears

Returning an item purchased from a Sears store or ordering it from the Sears’ Online Shop is a simple and quick process. You can choose between two options:

  • Return the item in person: Bring your receipt to the store where you purchased the item and return it.
  • Return the item online: The first step is to complete a brief Return Form, which will allow you to mail back your return. Then, proceed with the online actions that will assist you through the procedure.

Returning Mailed Items To Sears

If you receive your item in the mail and want to return it, you can ship it back or take it to your local Sears store. Please keep in mind that Sears merchandise cannot be returned to Sears Outlet or Sears Hometown locations.

Return it using a pre-printed return label: Begin the return process here if you want to use a Pre-Printed Return Label.

Return it with your shipping label: Include the packing slip that came with your purchase and specify the item(s) you’re returning. Then, click here to begin the online return procedure.

Return to a Sears store: Bring your online return form, receipt, and order confirmation email to a Sears store; alternatively, include the slip in your package along with your original payment method for the purchase.

Returning Sears Items Delivered To You

Larger or oversized items, such as furniture and appliances, are typically delivered to your address. The first step is to contact Sears and schedule a pick-up. Contact information can be found here. Keep the items in their original packaging at all times. You can also bring the item to a Sears shop.

Returning Sears Items Sold By Kmart

Because the Sears website sells Kmart items, shipping any Kmart merchandise can only be returned to a Kmart store. Alternatively, you can retund by mail via the Sears online return form, or you can take your original receipt or packing slip to any Walmart store.

Begin your Kmart shipping return by clicking here and following the online procedures. If you decide to return the item to a Kmart store, you may find one near you here. For more information, please see: Kmart sells these items.

Returning Sears Marketplace Seller Items

Sears Marketplace goods are sold by third-party businesses (“Marketplace Sellers”) through our websites and shopping apps. As a result, seller return policies will differ. Most Marketplace Sellers, for example, have a 30-day return policy, and certain items may be non-returnable. As a result, before purchasing, it is best to review their Return and Refund Policy on their profile page.

Finally, it is critical to note that Sears Marketplace products MUST be returned to the Marketplace Seller directly. As a result, you must also be aware. See Our Marketplace Guarantee and Marketplace Items for more information.

Returning Sears eBay Marketplace Items

eBay Marketplace vendors are also a third-party business with their return policy. For further information, see eBay Marketplace items. Furthermore, if you have an issue with your eBay Marketplace order, contact the eBay product marketer directly, and they will assist you with your product seller.

Returning Other Sears Merchandise

Hazardous commodities, which include flammable liquids or gases, are classified as Other Merchandise Products. As a result, regardless of whether the item is empty, it cannot be returned via mail due to legal, regulatory, and safety requirements.

Lawnmowers, leaf blowers, and pressure washers may also be hazardous products; thus, return them to a Sears store in person.  Click here for a list of hazardous material products. Similarly, returning tires to a Sears Auto Centre is prohibited.

Returning Sears Parts Direct Items

Sears Parts Processing Many Sears locations accept direct returns; however, the policy differs from typical Sears return policies in that it requires a return authorization. The authorization can be obtained either online or in a Sears shop. Once you get authorization, print a return shipping label or go to a Sears shop near you.

Return Unused and uninstalled parts must be returned in their original packaging within 365 days of the order date. Batteries, smoke detectors, and chemical-based products, for example, must be returned within 90 days of the original order date. Within ten days of receipt, report any broken items. More product specifications and exclusions can be found in the Sears Parts Direct policy.

How To Cancel An Order At Sears

Orders with delivery: You may cancel your order up to one day before the scheduled delivery date. Visit the Sears Order Centre to do it online.

Cancel Store Pick-up Orders: You can cancel these orders at any moment in your online order center or by phoning the store you choose for store pick-up.

Items to be Shipped: Your order is processed immediately after you click the “Place Order Now” button. As a result, you may be able to cancel your order before it is dispatched. Go to your order center to check the status of your order.


Understanding the Sears return policy is crucial for a hassle-free shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you can ensure that any potential returns or exchanges are conducted smoothly and by the established guidelines. Whether you’re looking to return a faulty product or exchange an item, being well-informed about Sears’ return policy empowers you as a consumer to navigate the process confidently and efficiently, promoting customer satisfaction and reinforcing trust in the retailer. Always check the latest version of the return policy on Sears’ official website or contact their customer service for the most up-to-date information.


What is Sears’ return policy?

Sears generally offers a 30-day return policy for most products. Certain things, however, may be subject to additional rules. It’s advisable to check the product’s receipt or the Sears website for detailed information on the return period and any exceptions.

Is it possible to return an item without the original receipt?

Sears typically requires the original receipt for returns. However, they may offer alternatives, such as store credit or an exchange, if you can provide proof of purchase through other means. Check with the customer service desk or review the return policy on the Sears website for more details.

What is the return policy for online purchases?

Returning online purchases to Sears usually involves initiating the return process through their website. The specific steps may vary, but generally, you’ll need to log in to your account, locate the order, and follow the provided instructions. Make sure to review the online return policy for any additional requirements.

Are there any items that cannot be returned to Sears?

Some items, like personalized or customized products, may not be eligible for return. Additionally, certain products may have specific conditions attached to their return. Refer to Sears’ return policy documentation or contact their customer service for a comprehensive list of non-returnable items.

What if I receive a faulty or damaged item?

If you receive a defective or damaged item from Sears, it’s crucial to report it promptly. Contact their customer service to explain the issue, and they will guide you through the process of returning the item or getting a replacement. Sears typically strives to resolve such issues efficiently to ensure customer satisfaction.


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