Salvation Army Return Policy: A Guide to Returning Items

Make sure you know their policy if you’re thinking about going back to the Salvation Army.

You can usually return something if you find out about a flaw before you get them. Nevertheless, there are stipulations: you have 5 business days from the date of goods receipt to file a claim for any shortages or problems, and we do not accept returns without prior authorization.

Also, you have 30 days from the date of delivery to return the item(s) in their original condition for a 20% restocking fee, unless the item is defective. Please note that all clothing items must be in pristine condition and that custom or clearance goods cannot be returned.

What Is the Salvation Army Return Policy

The Salvation Army has a very detailed return policy that differs for different kinds of items. In most cases, you can return an item if you discover a flaw before you receive it. Within 5 business days of receiving the product, you must report any shortages or other concerns.

Regrettably, we do not accept returns without prior clearance. Please note that there is a 20% restocking fee for non-defective items. They must be returned within 30 days of receipt in the same condition as when you received them. You can’t buy pre-loved or cleaned clothing. Please be aware that we do not accept returns on clearance or bespoke items.

Though it may vary from their online store policies, the sources we consulted failed to give specifics regarding the Salvation Army thrift store return policy.

Salvation Army Return Policy Without Receipt

It is crucial to contact your local Salvation Army Thrift Store to find out their precise policies about returns, as they differ by region. If an item is found to be damaged before purchase, they usually accept returns. For such returns, customers need to get in touch with customer support along with their packing slip or invoice.

Within five business days after receiving the product, you must file a claim for any shortages or defects. All returns, excluding defective products, are subject to a 20% restocking fee and must be made within 30 days of receipt, in the same condition as when received. You can’t buy pre-loved or cleaned clothing.

You cannot return clearance or custom products. It is recommended that you contact your neighborhood Salvation Army store or check their website for more information.

Salvation Army Return Policy After 30 Days

In most cases, you have 30 days from the invoice date to return or exchange merchandise with The Salvation Army. A copy of the invoice or picking ticket must be included with the returned items per this policy.

It should be mentioned that not all products can be returned or exchanged. This includes things like sale items, altered or custom-tailored uniforms, special orders, and discontinued items. Additionally, the item(s) being returned must be in a saleable condition and have the original tags attached.

Certain exceptions may apply for items that were found to be defective before receipt; consumers seeking assistance in this matter are advised to contact customer care. Keep in mind that some returns may be subject to a restocking fee.

What Is the Salvation Army Exchange Policy

The Salvation Army’s return policy differs marginally across different retail formats. As long as the things are unused and in new condition with all original tags and labels attached, consumers have 30 days from the invoice date to return general merchandise (such as garments, accessories, etc.).

Nevertheless, the cost of return shipping must be borne by the consumer. Additionally, certain things may be returned without a restocking fee if they are deemed damaged. However, this may only be done with prior approval and must be reported within 5 business days of receiving the merchandise. The Salvation Army Thrift Stores, in contrast, have a more detailed policy about exchanges.

If you’re not satisfied with your purchase within 30 days, you can return it for a store credit or exchange it for a different item (receipt and tag attached). Some products cannot be returned or exchanged because they are marked as final sale.

How to Return an Item to the Salvation Army

There are a few essential steps to follow when returning an item to the Salvation Army, whether you’re doing it online or in-store. To assist you, below is a guide:

Online Returns

  • Call 800-334-4431 to speak with a customer service representative from The Salvation Army if you have any issues with your online purchase. Make sure you have your packing slip or invoice handy.
  • Returns must be submitted within 30 days of receipt and must have prior approval. Things ought to be returned in the same state as when they were received.
  • A restocking fee of 20% will be applied to all returns, except items that are deemed defective.
  • Products that have been personalized or are on sale are not eligible for returns.

In-Store Returns

For particular instructions, contact your neighborhood Salvation Army Thrift Store, as contribution procedures differ from one store to the next.

Donation Process:

  • To begin, find out when the donation center is open and what kinds of things are accepted by calling or visiting their website.
  • The second step is to bring your belongings to the donation center.
  • Third, know that your money is going towards a good cause and get a tax receipt.


Understanding the Salvation Army return policy is essential for those seeking to make informed decisions about their purchases or donations. By adhering to the guidelines provided by the organization, customers and contributors can ensure a smooth and satisfactory experience. Whether it involves returning purchased items or navigating the donation process, familiarity with the Salvation Army’s return policy promotes transparency and helps support the organization’s mission of assisting those in need. As with any policy, it is recommended to review the specific details and reach out to the Salvation Army directly for the most accurate and up-to-date information.


What is the Salvation Army return policy?

The Salvation Army typically has a “no return” policy for donated items. Once items are donated, they become the property of the organization, and donors generally cannot request a return or refund. It’s essential to carefully consider donations before making them.

Can I get a refund for a purchase made at a Salvation Army thrift store?

Generally, purchases made at Salvation Army thrift stores are considered final. The organization operates on the principle of providing affordable items to those in need, and as such, they may not offer refunds or returns. It’s advisable to inspect items thoroughly before making a purchase.

Are there any exceptions to the Salvation Army return policy?

While the general policy is no returns, there may be specific circumstances where exceptions are made. These situations could include defective items or errors made by the Salvation Army. It’s recommended to contact the specific store where the purchase was made for clarification on any potential exceptions.

What should I do if I believe there’s been an error in my Salvation Army purchase?

If you think there’s been an error in your purchase, such as being charged incorrectly or receiving the wrong item, it’s best to reach out to the Salvation Army store where the transaction took place. Provide details of the issue, and they will guide you on the appropriate steps to address the situation.

Can I exchange an item at the Salvation Army?

Exchanges are generally not part of the Salvation Army return policy. Once an item is purchased or donated, it is final. If you have concerns about an item, it’s recommended to address them before completing the transaction. However, each Salvation Army location may have slightly different policies, so it’s wise to check with the specific store where the purchase or donation occurred for accurate information.


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