North Face Returns Policy: A Comprehensive Guide

If you want to return something to North Face, you should be aware of their comprehensive return and warranty procedures. This will save you a lot of time and eliminate any potential shocks.

Of course, this will include the amount of time you have to make a return as well as any other restrictions they have, such as requiring receipts.

Regardless, the process is rather short and simple if you follow all of their directions to the letter. There are several significant distinctions to consider in terms of how you made the purchase and the kind of payment you used. This covers gift-return policies.

North Face Return Policy

Items purchased online can be returned within 60 days to either the online store or a North Face store. To return your goods properly at their retail store, you must have the original receipt as well as the order data you received at the time of purchase.

Is it possible to return items to North Face for free?

Yes, the North Face provides free returns. This applies to both in-store and online transactions. They also include a prepaid return mailing label if you wish to send it via mail. You may be asked a few questions about why you wish to return an item. Aside from that, it’s quite simple.

How much time do you have to return items to the North Face?

In most cases, you have 60 days from the date of purchase to return products to the North Face. The sole exception is if you make your purchase between February and March. In this instance, you have 120 days to return the item. Outside of specified time frames, North Face will not accept returns, provide refunds, or issue credits.

Can products be returned without a receipt?

Even while the North Face will accept returns without a receipt, it is recommended that you have one in most cases, except when returning a gift. Regardless, you must be able to demonstrate that the item was purchased from North Face and not a third-party shop. If the purchase is visible in your online account, they will accept showing it.

It should be noted that if you do not have a receipt, you may still return the item, but this will be at the sole discretion of shop management. Furthermore, you will not be able to get dollars for it; instead, you will be given a credit to use in the store at a later date. Furthermore, they will only reimburse the item’s current price, not how much you paid for it.

How Do You Return North Face Items?

Items purchased online can be returned to North Face online or in-store within 60 days of purchase. Items purchased in-store between February and March can only be returned to the store within 120 days of purchase. You have 60 days once the two-month period is over.

Online Returns

If you made an online purchase using Klama, Apple Pay, or PayPal, you cannot return products in-store; instead, you must create a shipping label and send it via mail or another delivery method. You must utilize the following technique for online returns:

  • Locate the pre-paid label for item returns that were included with your shipment.
  • Locate the RMA field on your return label and enter the order number (found in the confirmation email you received after completing your transaction).
  • Place the label on the package and make a note of the tracking number.
  • Return your package to any USPS mailbox.
  • If you did not receive a shipping label with your order, please contact customer support as soon as possible.

Gift Returns

To return a gift, create an account with North Face online and submit a return request. Once accepted, you can either take the item to a retailer or send it. You can print the pre-paid return label from your computer and attach it to the package you wish to return.


Understanding the North Face return policy is crucial for a seamless and satisfying customer experience. By familiarizing yourself with the terms and conditions outlined by North Face, you can ensure a hassle-free return process if a product does not meet your expectations or requirements. Whether you’re seeking a refund, exchange, or warranty service, adhering to the guidelines set forth by North Face will contribute to a smoother resolution. Always be sure to review the return policy before purchasing to make informed decisions and enjoy the full benefits of North Face’s commitment to customer satisfaction.


What is The North Face return policy?

The North Face offers a satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 60 days of the purchase date for a full refund.

How do I initiate a return with The North Face?

To return an item, visit The North Face website and log in to your account. Go to the “Order History” section, select the order containing the item you want to return and follow the provided instructions for initiating the return process.

Can I return The North Face products purchased from third-party retailers?

Items purchased from authorized retailers must be returned to the original place of purchase. The North Face’s return policy applies only to products purchased directly from their official website or their authorized stores.

In what condition must the item be returned?

The North Face accepts returns of items in new and unused condition with all tags attached. The item must be in its original packing. Footwear returns require the shoes to be in the original box and placed in an additional shipping box.

How long does it take to process a return with The North Face?

Once The North Face receives your returned item, it typically takes 7-10 business days to process the return and issue a refund. The refund will be credited to the original payment method used for the purchase.


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