NBA Store Return Policy: Your Ultimate Guide

Anyone who follows the sport of basketball regularly is likely familiar with the NBA Store, the league’s official online retailer. Jerseys, clothes, accessories, collectibles, memorabilia, and more are just some of the many NBA-related items sold at the NBA Store. Discover a wide selection of products featuring your beloved teams and players, along with unique and personalized options.

What happens, though, if your NBA Store purchase doesn’t meet your expectations? How do you request a refund or return an item? Frequently asked questions and a rundown of the NBA Store’s return policy are covered in this piece. Based on our study and evaluation, we will also rate the NBA Store’s return policy.

How to Return NBA Store Items

Except for customized and personalized products, which are considered final sales and cannot be returned or exchanged, the NBA Store typically has a 30-day return policy for the majority of their items. The following procedures must be followed to return an item:

  1. Simply provide your order number and email address at the NBA Store’s online returns center.
  2. Please indicate the item(s) and the reason(s) for the return.
  3. The packing slip and prepaid return label will be sent to your email; print them out.
  4. Make sure to carefully package the item(s) using its original packaging or an equivalent box. Put the item(s), its accompanying packing slip, and any tags or extras on display.
  5. Sew the prepaid return label onto the exterior of the package and bring it to any UPS store.
  6. Once your return is processed, you can expect to get a confirmation email.

NBA Store Return Policy After 30 Days

Depending on the NBA Store’s customer service department, you might still be able to return an item after 30 days from the date of purchase. But before you do that, you should get in touch with them via phone or email. If you want to return or exchange an item, they’ll look at your request and tell you. Both the return shipping cost and a 10% restocking charge must be paid by the customer if the return is allowed.

NBA Store Return Policy by Email

Send an email to [email protected] to begin the return process if that is more convenient for you. Please include your order number, the item(s) you wish to return, and the reason behind your return when contacting us. Your prepaid return label and packing slip printing instructions will be sent to you in a reply. After that, you should send the item(s) back by following the same procedures as before.

NBA Store Return Policy Damaged Items

Get in touch with the NBA Store’s customer care department by phone or email right away if you get an erroneous, damaged, or defective item. With their help, we can fix the problem and get you a new one or your money back. When you return an item that is damaged, you won’t have to worry about paying for postage or a restocking charge.

NBA Store Returns Policy Free

You have 30 days from the date of purchase to return most things for free at the NBA Store. Initiating a return via email or the web will provide you with a prepaid return label that you can use. Nevertheless, this principle does have a few exceptions:

  1. There is a return policy that does not apply to personalized or modified items. They are once bought, there’s no turning back or exchanging it.
  2. International orders are not eligible for free returns. You are responsible for covering the cost of return shipping as well as any applicable taxes or customs fees.
  3. Free returns may not be applicable for returns made after 30 days. Prior approval from the NBA Store’s customer support team is required. Both the return shipping cost and a 10% restocking charge must be paid by the customer if the return is allowed.

NBA Store Returns Policy No Receipt

You might still be able to return an item if you can provide some information about your purchase, even if you don’t have your receipt or order confirmation email. Email and phone are two ways to get in touch with the NBA Store’s support staff. They will attempt to identify you and find your order in their database. Following their return policy, they will either give you a refund or arrange an exchange if they can locate your order.

NBA Store Returns Policy Refund

You get the choice between a refund and an exchange when you return an item to the NBA Store. You will get your money back in the same way you paid for it if you go with the refund option. If you used a credit card to make the purchase, for instance, the money will be refunded to that card. A refund will be sent to the PayPal account you used to make the purchase. It may take up to 10 business days from the date the NBA Store receives your return for the refund procedure to be completed.

NBA Store Returns Policy Terms and Conditions

Before you buy or return anything from the NBA Store, make sure you understand the policy’s terms and restrictions. Presented here are a handful:

  1. Does not have to accept returns or exchanges if they do not follow their return policy or if they suspect fraud or abuse.
  2. Is not liable for any returned things that are damaged, stolen, or misplaced. If you want to send anything back, be sure to save the tracking number and delivery confirmation.
  3. Is not responsible for mistakes or delays in processing your refund that occur as a result of things like bad weather, problems with the carrier, or system faults.
  4. You should be aware that the NBA Store’s return policy can change at any time. Before making a purchase or a return, make sure to check the most recent version of their return policy on their website.


Understanding the NBA Store return policy is essential for customers to ensure a seamless and satisfactory shopping experience. By familiarizing themselves with the guidelines and conditions outlined by the NBA Store, customers can make informed decisions and be better prepared if a return or exchange is necessary. It is recommended that customers review the specific details of the return policy on the NBA Store website or contact customer support for any clarifications. Overall, adherence to the return policy contributes to a positive relationship between customers and the NBA Store, fostering trust and confidence in their transactions.


What is the NBA Store’s return policy?

You have 30 days to return most purchases to the NBA Store. You have 30 days from the date of purchase to return an item for a full refund or an exchange. But there could be some rules and restrictions.

Can I return personalized or customized items to the NBA Store?

Unless there is an obvious mistake in the modification, we are unable to accept returns on personalized or modified items. It’s crucial to double-check all customization details before placing an order.

How do I initiate a return with the NBA Store?

To initiate a return, customers should contact the NBA Store’s customer service. They will guide the return process, including any necessary forms or shipping instructions. It’s advisable to have the order number and relevant details on hand when contacting customer service.

Are there any specific conditions for returning NBA Store merchandise?

Yes, items returned to the NBA Store must be in new and unused condition, with all original tags and packaging. Additionally, certain items may have specific return requirements, so it’s recommended to review the store’s return policy for detailed information.

What if I receive a defective or damaged item from the NBA Store?

If a customer receives a defective or damaged item, they should promptly contact the NBA Store’s customer service. In such cases, the store may provide instructions for returning the item, and arrangements will be made for a replacement or refund, including any applicable shipping costs.


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