Lowe’s Return Policy: Building Trust with Every Refund

Lowe’s Return Policy

If your Lowe’s purchase does not meet your expectations, they provide a simple return policy. Lowe’s wants its clients to succeed in their remodeling projects. Returns for purchased goods are accepted at all Lowe’s locations.

A 90-day simple Lowe’s return policy is applicable from the date of purchase, with the few exclusions listed in this article below. If you paid for your purchases with Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Commercial Account (LCA), or Lowe’s Business Rewards (LBR), you have 365 days to return your items. Before a refund is provided, your item will be examined for eligibility.

Details about Lowe’s Returns

Information Details
Website Lowe’s
Return Period 90 Days
Refund Period 15 Days
Refund Method Original Payment Method
Exchange Period 90 Days
Return Mediums Online, In-Store
Chat Hours Warranties & Protection Plans: 8 AM-12 AM (ET), 7 days a week

Customer Care: 8:30 AM-7 PM (ET), 7 days a week

Pro Desk Service: 8:30 AM-6:30 PM (ET), 7 days a week 

Phone Support Warranties, & Protection Plans: 1-888-775-6937

Customer Care: 1-800-445-6937

Pro Desk Service: 1-844-569-4776

Lowe’s Refund Policy

To receive a refund for an item you wish to return, you must have the original receipt or evidence of purchase. Refunds will be issued to you via the original payment method. Refunds are available in cash, in-store credit, or account credit.

If you made a purchase using a Lowe’s Gift Card, merchandise card, in-store credit, or refund card, you would receive a refund in-store credit. If you cannot produce evidence of purchase, you will be given store credit equal to the item’s current selling price.

Lowe’s Return Policy Methods

In-Store Returns

You must: return your products to a Lowe’s store.

  • Deliver returnable merchandise to the Lowe’s location.
  • Bring the things that need to be returned, your ID, and the original receipt.
  • Visit the customer service desk.
  • Your original payment method will be used to reimburse you.

If you provide a barcode with the items, you can return your online orders to the store. To obtain your items’ barcodes

  • To place an online order, provide your order number and email address.
  • On “Check Order Status,” click.
  • Take a printout of the order details’ barcode.
  • Remember to bring the barcode to the store with your purchases.

Online Returns

Use these instructions to return your online purchases by mail.

  • You must print a barcode to return your goods.
  • To place an online order, provide your order number and email address.
  • On “Check Order Status,” click.
  • Take a printout of the order details’ barcode.
  • Pack your stuff according to the manufacturer’s instructions, including any accessories and packing materials.
  • Create a shipping label on paper and affix it to the exterior of the package.
  • Make sure you print a return slip for the contents.
  • You can hand the box to the local carrier or drop off your stuff at any carrier site.

Lowe’s Exchange Policy

You have 90 days to exchange your purchases, according to Lowe’s exchange policy. you are excluding the ones listed in the article as exceptions. Make sure you have your original receipt or proof of purchase on hand to receive an exchange for an item. Only with the proof in hand can you receive an exchange. Exchanges of face masks are not accepted.

Lowe’s Gift Card Policy

A Lowe’s gift card can be used both online and in-store. Gift cards are available in-store and online. You can buy a gift card from Lowe’s for $5 to $2,000. If your gift card is lost or stolen, you can get a new one with the remaining amount by presenting the original receipt.

Up to $2000 can be added to tour gift cards each day. There is no cash return for the gift cards. By visiting the Customer Desk Service at any Lowe’s store or by calling 1-800-560-7172, you can check the balance of your gift cards online.

Lowe’s Exceptions

The return exclusions at Lowe’s are as follows:

  • Labor and installation costs
  • Shipping & Delivery Fees (unless the item is faulty)
  • Cards for merchandise and refunds
  • Store Credits
  • Gift Cards for Face Masks (such as Lowe’s and Third Party Cards)

48-Hour Return Policy

The following major appliances must be returned with the original receipts within 48 hours, undamaged, and without any openings.

  • Refrigerators and Freezers,
  • Washers, Dryers,
  • Washer and Dryer Pedestal
  • Cooktops and Wall Ovens
  • Dishwashers
  • Ranges and Hoods

30-Day Return Policy

Within 30 days of purchase, these items must be returned with evidence of purchase. The aforementioned things ought to be in perfect shape.

  • TVs and Electronics
  • Plumbing
  • Water heaters
  • Outdoor Power Equipment (excludes items with a 90-day policy)
  • Air Conditioners Liquid Paint
  • Highway Trailers
  • Utility Vehicles and Golf Carts

Holiday Items

Make sure you return the things on the day of the holiday (Christmas or Easter, for example) or before the holiday. After the holidays, they won’t be accepted.

Lowe’s Warranty Claim Policy

Other than goods covered by a one-year manufacturer’s guarantee for appliances. Premium Protection Plans from Lowe’s provide features including labor for reinstallation, fast repairs, payback incentives, and more. 3-year and 5-year plans are available from Premium Protection Plans.

Delivery and Shipping Policy

Lowe’s Standard delivery takes one to seven business days. Bulky and large products could take seven to ten business days. In addition, Lowe’s provides truck deliveries, appliance deliveries, and expedited shipping for a slightly higher cost if you want the items delivered sooner.

Free shipping is only available for orders totaling more than $45. For ship-to addresses that are Army Post Office and Fleet Post Office, Lowe’s does not permit free pickup.

Lowe’s Return Policy without Receipt

To receive a refund, exchange, or return an item, the original proof of purchase must be presented. If you still have the receipt, you can only receive a refund using the original payment method. You can get your receipt back by calling your phone number, using MyLowe’s card, or using the credit card you used to make the purchase.

You will receive in-store credit for the item’s current selling price if you are unable to produce proof of purchase. You are required to present a driver’s license, ID card, or military ID in this situation.

Lowe’s Faulty Returns Policy

If you get a defective or damaged item, you have three days to notify Lowe’s customer service at 1-800-445-6937 and explain the nature of the damage. For factory-certified servicing performed at your house, contact Lowe’s servicing Advantage at 1-888-77-56937.

If the manufacturer’s warranty covers the damage, you won’t have to pay anything; but, if the technicians have to conduct the repairs, you might have to pay for them.

Lowe’s Order Cancellation Policy

Customers of Lowe’s have the option to cancel orders that have been placed but not yet shipped. Order cancellation is possible via

  • Open your account and log in.
  • Choose “Purchases & Orders:
  • Locate the canceled order.
  • Choose “Details.”
  • Select “Cancel” from the Delivery menu.
  • Decide why you wish to cancel your order.
  • Select “Yes, Cancel.”

The most recent information will be sent to you via email.

Lowe’s Tips for Making Returns

When you return to Lowe’s, have the following advice in mind:

  • The majority of the products have a ninety-day return policy.
  • Returning an item requires the original receipt or proof of purchase.
  • If the return is made within the allotted time frame and with the receipt, you will receive the original form of payment.
  • Within 15 working days, refunds will be processed.

Lowe’s Contact Details

Call 1-888-775-6937 for repairs, warranties, and protection plans. Customer Service’s number is 1-800-445-6937. The number to reach Pro Desk Service is 1-844-569-4776.


Understanding Lowe’s return policy is crucial for customers seeking to make informed purchasing decisions and ensure a seamless shopping experience. By familiarizing themselves with the terms and conditions outlined by Lowe’s, shoppers can confidently navigate returns, exchanges, and refunds, ultimately enhancing their satisfaction with the company’s products and services. Whether it’s for a defective item, a change of heart, or a product that didn’t meet expectations, Lowe’s commitment to customer satisfaction shines through its transparent and accommodating return policy.


What is Lowe’s return policy?

Lowe’s return policy allows customers to return most items within 90 days of purchase, with some exceptions. Items must be in their original condition, with a receipt or proof of purchase.

Can I return items without a receipt at Lowe’s?

Yes, Lowe’s accepts returns without a receipt, but the refund will be processed as store credit at the current selling price. This policy applies to items within the return window and under a certain threshold value.

Are there any items excluded from Lowe’s return policy?

Yes, certain items such as major appliances, outdoor power equipment, and custom products may have different return policies. It’s recommended to check with a Lowe’s representative or review the specific policy for each type of item.

How do I return an online purchase to Lowe’s?

Online purchases from Lowe’s can typically be returned either by shipping the item back or by returning it to a local Lowe’s store. Instructions for returning online purchases can usually be found on the Lowe’s website or by contacting customer service.

What if I received a damaged or defective item from Lowe’s?

If you received a damaged or defective item from Lowe’s, you can typically return it for a refund or exchange within the designated return period. It’s important to inspect items upon receipt and contact Lowe’s customer service promptly to initiate the return process for damaged or defective items.


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