Joe Fresh Return Policy: 2024 Return Policy

Joe Fresh is a Canadian clothing brand. If you are dissatisfied with a Joe Fresh product, you may easily return it by understanding the Joe Fresh Return Policy and its guidelines.

It sells children’s and adult apparel, shoes, purses, jewelry, beauty products, and bath things. It features a very simple return policy that allows customers to make hassle-free returns.

Joe Fresh Return Policy

Customers may return their purchases to any Joe Fresh department or Customer Service desk within 30 days of the purchase date, together with the price tags and receipt.  Customers can return their online purchases to Joe Fresh both via mail and in-store. 

Joe Fresh Return Policy for Online Purchase

Joe Fresh allows you to return your online purchases to certain corporate locations across Canada that carry Joe Fresh apparel, or you can return those products via mail on or before 30 days from the date of purchase, together with your invoice.

The things you are returning must have all of their original tags attached. Joe Fresh only accepts exchanges in some stores.  Masks, gift cards, pierced earrings, caps, and knickers are all final sale, which means they cannot be returned or exchanged.

If you are returning swimwear, make sure that the original price tags and hygiene liner are still connected to the goods.  If you bought a present online, it can only be returned to certain retailers, including Joe Fresh standalone stores, Superstore locations in Ontario, Western, and Atlantic Canada, and Maxi & Cie stores that carry Joe Fresh items.

The company will not be responsible for refunding your original shipping and gift packing fees. 

You can also return your online purchase to any Joe Fresh location by displaying your order details or the shipment confirmation email you received on your mobile device. You must provide your credit card as well as a valid photo ID. 

Joe Fresh Return Policy for In-store Purchase

Joe Fresh allows consumers to return or exchange in-store products within 30 days of purchase at the Joe Fresh department or Customer service desk, along with the receipt.

The products must retain all of their original price tags. There are a few exceptions.

You can return or exchange your product at any of their corporate banners, including Superstores Ontario and West, Extra Foods, Zehrs, Loblaws, Loblaws Quebec, Maxi & Cie, Atlantic Superstore, Dominion, and all Joe Fresh freestanding locations standalone stores that carry Joe Fresh products regardless of where you purchased it.

Gift cards, pierced earrings, caps, and knickers are non-returnable final sale items. 

What is the Return Policy for Final Sale Items at Joe Fresh?

According to Joe Fresh’s return policy, the following items are deemed final sale: 

  • All gift cards 
  • Pierced earrings 
  • Hats 
  • Underwear 
  • Masks

As a result, you will be unable to return or exchange these things unless they are defective or damaged. 

What is Joe Fresh’s return shipping cost?

If you initiate a return via mail, Joe Fresh charges $8 for return shipping. Jowle Fresh provides entirely free in-store returns. 

How to return to Joe Fresh by mail?

If you want to return to Joe Fresh via mail, please follow the instructions outlined below:  On your packing list, you must provide the quantity and return code for each product you are returning.

The packing slip must then be placed inside your return package. The return codes will be included on the back of your packing list, as well as on an invoice.

The reason for your return is indicated by the return code. The following are the return codes: 

A – Too small or large

B – Overall fit

C – Damaged or defective

D- Changed mind

E – Item not as pictured

F – Item not as described

G – Value for the price

H – Incorrect item delivered

I – Incorrect size delivered

J – Delivered late

K – Ordered multiple sizes/colors

L – Gift return 

  • The items must then be carefully packed and sealed in their original packing. Then, on the outside of the return package, affix the prepaid return shipping label that was provided with your shipment. You must remove any additional packaging or shipping labels. 
  • Then you must deliver your return package to the nearest postal outlet for the courier listed on your return label. You must save your receipt for future reference. 
  • They will give you a return confirmation email after it has been processed. They will refund your original payment method after deducting a $8 return postage fee. You will have to wait 3-5 business days for your refund to be credited to your account. 


Understanding the Joe Fresh return policy is crucial for a hassle-free shopping experience. By familiarizing yourself with the terms and conditions outlined by Joe Fresh, you can confidently make purchases, knowing your rights and options for returns or exchanges. Whether it’s for a change in size, color, or simply a change of mind, adhering to the return policy ensures a smoother process and customer satisfaction. Always check the latest and specific details on the official Joe Fresh website or contact customer service for any clarifications. Happy shopping!


What is Joe Fresh’s return policy?

Joe Fresh offers a hassle-free return policy. You can return eligible items within 30 days of purchase, accompanied by the original receipt or proof of purchase, for a full refund.

How do I initiate a return with Joe Fresh?

To start a return, simply visit a Joe Fresh store or contact their customer service. Online purchases can be returned by mail or at a Joe Fresh store. Make sure to have your original receipt or proof of purchase handy.

Are there any restrictions on items eligible for return?

Yes, some items may have specific return restrictions. Typically, swimwear, underwear, and items marked as final sale may not be eligible for return. It is best to double-check the product specifications or contact customer care for clarification.

Can I return online purchases in-store?

Yes, Joe Fresh allows you to return online purchases at any of their retail stores. Simply bring the item, along with the original receipt or proof of purchase, to a nearby store within 30 days of the purchase date.

How long does it take to process a refund from Joe Fresh?

Once your return is received and processed, Joe Fresh aims to issue refunds promptly. However, the exact time may vary. Generally, you can expect the refund to be processed within a few business days to the original payment method used for the purchase.


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