Intimissimi Return Policy: Elevating Customer Satisfaction with Effortless Returns and Exchanges

Remember that you have 14 days from the date of order delivery to change your mind and submit a return request.

For additional information, please see our RETURN POLICY under article 8 of our general terms and conditions.


Buy on, try the things, and if you don’t like it, return it for free. If you decide to return something to an Intimissimi store, complete these steps:

  • You may check the status of your order from your My Intimissimi page.
  • Fill out the online return form and select the Intimissimi Boutique.
  • Prepare the package and deliver it to the designated store.
  • You will be refunded using the same payment method you used to make your purchase.

Can I return my internet purchase?

On, you may always change your mind and return your purchase for free by following the online return procedure found on the page of your order and selecting your Intimissimi point of sale as a return method. Once the return procedure has been completed, return the items to the retailer of your choice. The refund will always be made using the same payment method as was used to place the order. Remember that you have 10 days (from the time you submitted the online return request) to return the item to the shop. The store is under no obligation to refund the amount of your return in cash.

Can I return my online order to the store?

To date, it is not possible to change orders placed online in Intimissimi stores. You may always return online orders to Intimissimi stores by completing the online return form. Please keep in mind that during certain times of the year, it is not feasible to return an item purchased on sale online. In this instance, only the SDA courier can do the return. You can arrange for the shipment to be picked up on the day and address you choose by completing the online return form.

What can I do if I’ve completed the return form but wish to include additional goods in my return?

Don’t worry; our orders allow you to add extra goods (from the same order) to your return request immediately in the shop. Bring the return request and all the products you want to return with you.

When and how will I be refunded for my in-store return?

The refund will be issued using the same payment method as was used for the online purchase. The refund will be issued as soon as possible, no later than 14 days (for orders purchased using a credit card, prepaid card, Paypal, or Klarna bank transfer). If you picked the cash-on-delivery option or used a gift card, we recommend that you email us your IBAN and account holder information by writing to [email protected]. The store is under no obligation to refund the amount of your return in cash.


The Intimissimi return policy plays a crucial role in enhancing customer satisfaction and confidence. With a customer-centric approach, Intimissimi ensures that shoppers have the flexibility to return products, fostering a positive shopping experience. The transparent and accessible return policy reflects the brand’s commitment to customer service, allowing individuals to shop with peace of mind. As a result, Intimissimi not only delivers quality lingerie and intimate wear but also strives to build lasting relationships with its customers through a fair and accommodating return policy.


What is Intimissimi’s return policy?

Intimissimi’s return policy allows customers to return products within a specified period. Details such as the return window, conditions, and any associated fees can be found in their official return policy.

How long do I have to return a product to Intimissimi?

The duration within which you can return a product to Intimissimi may vary. Typically, this information is outlined in their return policy. Make sure to check the specific time frame provided for returns to ensure eligibility.

What are the conditions for returning items to Intimissimi?

Intimissimi likely has certain conditions that must be met for a successful return. This could include the product being in its original condition with tags attached. Refer to their return policy to understand the specific conditions applicable to your return.

Is there a return fee with Intimissimi?

Some retailers charge return fees, so it’s essential to check if Intimissimi has any associated costs for returns. The return policy will provide information on whether there are fees and the circumstances under which they may apply.

How do I initiate a return with Intimissimi?

To start the return process with Intimissimi, follow the steps outlined in their return policy. This typically involves logging into your account, selecting the items you want to return, and following the provided instructions for shipping the items back.


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