Gardner White Return Policy: A Journey through Gardner White’s Policy Landscape

It is a very frustrating experience for anyone to receive a defective or damaged product after waiting for many hours. Gardener White has taken such setbacks into account when establishing their customer service and return policy. By putting the consumer first, the business has continuously refined its operations and created a convenient ‘Return Policy’ for shipments made within or outside of its service area. Continue reading to learn more about Gardner White Mattress Return Policy!

Gardner White Mattress Return Policy

Gardner White, founded in 1912, is a go-to retailer for Michiganders due to its creative product selections and customizable delivery and installation options. The shop successfully exploited technology and was a pioneer in providing a live tracking system for delivery trucks, allowing customers to track deliveries in real-time. In every way conceivable, the homegrown furniture brand has effectively differentiated itself in terms of service. It has several retail locations throughout the region as well as an interactive eCommerce website where customers may shop online. A client can contact the retailer for assistance and support by calling the numbers listed on its website, chatting with live chat support, or submitting a service request.

Steps to access the detailed page of the return policy: 

  • Enter Gardner White Furniture into your browser.
  • Click on the first search result, or ‘Click Here’ to go directly to the website. 
  • On the homepage, in the right corner of the menu bar, click the Help tab. 
  • Select the Return Policy icon. 

Important Considerations for Deliveries Made Within or Outside of Its Service Area:

  • Inspect the merchandise thoroughly before it is delivered to your home. 
  • Please indicate any flaws or damage on the signed delivery slip. 
  • Contact the service department within 48 hours after receipt. 
  • Repairable damages will be rectified at no additional cost by a professional.  
  • If the damage is irreparable, the service department will arrange for a replacement. 
  • Any flaws or damage in FedEx deliveries must be noted on the signed delivery slip and reported to the service department within 24 hours. 
  • Working Times Monday through Saturday, 10 a.m. to 9 p.m.; Sunday, 11 a.
  • 248-481-2200 (Customer Service & Deliveries)

For Exchange, Cancellation, and Refunds: 

If you don’t like a product or are dissatisfied with the service, you can look at other things in the store. You have the option of exchanging it for your current purchase or requesting a monetary return. 

*All returns and re-selections of items are subject to a 25% handling fee. 

Please keep in mind that the consumer is liable for all shipping charges as well as a 25% restocking fee when initiating a return. The shipping cost includes all costs associated with delivering the product to your home and returning the merchandise to Gardener White’s store from your home. 


Understanding the Gardner White return policy is crucial for a seamless and satisfying shopping experience. By familiarizing yourself with the terms and conditions, you can ensure that you are well informed about the options available in case a product needs to be returned or exchanged. Gardner White’s commitment to customer satisfaction is reflected in its return policy, providing a transparent and fair process. Whether you’re making a purchase online or in-store, being aware of the return policy empowers you to make confident decisions and enhances your overall shopping confidence with Gardner White.


What is Gardner White’s return policy?

Gardner White offers a comprehensive return policy that allows customers to return eligible items within a specified timeframe. The details of the policy, such as the return window and conditions, can be found on their official website or by contacting their customer service.

How long do I have to return a product to Gardner White?

The specific time frame for returns may vary depending on the type of product purchased. It’s essential to review Gardner White’s return policy to understand the allotted time for returning items and any conditions that may apply.

What items are eligible for return at Gardner White?

Gardner White typically accepts returns for items that meet certain criteria. These criteria may include the product being in its original condition, packaging, and accompanied by the original receipt. Customers should check the return policy to determine which items are eligible for return.

Can I return a furniture item that has been assembled or used?

Gardner White’s return policy may have specific guidelines regarding the return of assembled or used furniture. It’s important to review these guidelines to understand whether assembled or used items can be returned and if so, any associated conditions or fees.

How do I initiate a return with Gardner White?

To start the return process with Gardner White, customers typically need to follow a specific procedure outlined in the return policy. This may involve contacting customer service, completing a return form, or visiting a Gardner White store. Checking the return instructions beforehand can help ensure a smooth return experience.


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