Finish Line Return Policy: Understanding the Footsteps of Finish Line’s Policy

Finish Line Return Policy allows buyers to return things within 45 days of purchase. It includes a free and simple return option if consumers are dissatisfied with the style, size, or color of their purchase. Customers can return items by mail or in person at a Finish Line store. Finish Line provides a 45-day return policy.

Finish Line Return Policy

Finish Line has the right to refuse returns of merchandise with or without a receipt. If your items are accepted for return without a receipt, you will be given an exchange or store credit for the lowest selling price in the previous 45 days.

Items purchased from a Finish Line store can be returned to any JD Sports or Finish Line store in the United States or U.S. Territories. Your return will not be accepted at any Finish Line locations within Macy’s. Finish Line has the right to limit the number of returns. To return an item purchased through the mobile app,, or in-store, you must have the sales receipt or order confirmation email.

Details of Finish Line Returns

Information Details
Website Finish Line
Return Period 45 Days
Refund Method Original Payment Method, Store Credit
Exchange Period 45 Days
Return Mediums In-Store, via Mail
Customer Service Hours Monday-Saturday: 8 am – 10 pm EST

Sunday: 12 pm – 6 pm EST

Phone Support 1-888-777-3949
Email At Website


Finish Line Return Policy Conditions

To return the objects to the Finish Line, the following conditions must be met:

  • The things should be brand new and in their original packaging.
  • The tags should be attached to the objects (for example, accessories or clothing).
  • The footwear must be returned in its original packaging.
  • The items must be returned within 45 days of their purchase date.

Finish Line Refund Policy

Finish Line offers refunds in the form of the original cash or in-store credit. The delivery price is not refundable by Finish Line. If you do not have the receipt, you will be given store credit for the lowest price in the previous 45 days.

Finish Line Exchange Policy

Returning an item is possible within 45 days of purchase. To validate your purchase, you will be asked a few personal information questions. Personal inquiries about your name, email address, phone number, or billing address may be asked. Exchanges are only available at Finish Line locations. There will be no exchanges for items returned online via mail. Finish Line reserves the right to limit exchanges.

Return In-Store Purchases at Finish Line

You can return an item purchased from a Finish Line or JD Sports store in the United States to any Finish Line or JD Sports store in the United States. You have 45 days to return the product.

 The item must be returned in its original condition. The item must not be worn, have a sales receipt, and have all tags intact. In Finish Line stores, you can exchange your item. To receive a refund, your items must meet all of the requirements.

Returning In-Store Purchases at the Finish Line

Customers have two choices for returning things to Finish Line. Within 45 days of purchase, products purchased online can be returned to any Finish Line or JD Sports shop or shipped to JD Finish Line Warehouse. You cannot swap an item in the mail. You can return your items by following the instructions outlined below.


To return your products online, please follow the instructions below:

  • Begin by inputting your order number and email address.
  • Choose the products you want to return.
  • Create a return shipping label.
  • Please carefully pack the items with their packing slip or order confirmation email.
  • Send the package with the return label attached. 

When your package arrives at the JD Finish Line warehouse, you will receive a Return Confirmation Email. The item will be returned and refunded using the original payment method.

 Refunds are only available for items shipped via mail. Mail exchanges are not available.


Finish Line suggests returning the items to any Finish Line or JD Sports store in the United States for a faster return. Returning online purchases in-store results in a faster refund because the time spent processing at the warehouse is decreased. If you have your original packing slip or order confirmation email, as well as the payment you used when ordering, you can receive your refund in store credit or the original payment type.


The Finish Line return policy plays a crucial role in ensuring customer satisfaction and trust. By offering a clear and customer-friendly return policy, Finish Line demonstrates its commitment to providing a positive shopping experience. The convenience and transparency of the return process contribute to customer loyalty and confidence in the brand. As with any retail transaction, understanding and adhering to the return policy guidelines can make the overall shopping experience smoother for both the customer and the retailer. Finish Line’s dedication to customer service is evident through its well-defined return policy, fostering a sense of reliability and customer-centricity.


What is the Finish Line return policy?

Finish Line accepts returns within 45 days of the original purchase. The things must be brand new and unused, with all original tags and packing.

How do I initiate a return with Finish Line?

To start a return, simply visit the Finish Line website, go to the “Order Status” page, and select the order containing the items you wish to return. To finish the return process, follow the instructions provided.

Can I return items purchased online to a Finish Line store?

Yes, Finish Line allows you to return online purchases to one of their retail stores. Bring the items, along with the packing slip, to any Finish Line store within the 45-day return window.

Is there a restocking fee for returns?

Finish Line does not charge restocking fees for returns. However, if the return is not in compliance with their return policy, the company may refuse the return or charge a restocking fee.

What if I received a damaged or faulty item?

If you received a damaged or defective item, contact Finish Line customer service immediately. They will assist and may offer a replacement or refund, depending on the circumstances. Make sure to include photos of the damaged or defective item in your communication.


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