Dillard’s Return Policy: Easy Return, Refund and Exchange

Dillards sells high-quality clothing and usable attire for people of all ages. As a consumer, you may encounter a variety of conditions, one of which may be a difficulty with your order. Our site exists to assist you in dealing with such anxiety. As a result, you should pay close attention to Dillard’s return policy. We’ll go over how to make your return, what to avoid, when to anticipate your refund, and much more.

What is Dillard’s Return Policy?

To begin, you must return the item within 30 days after purchase. As verification, you must also include your purchase receipt. The item you wish to return must be unused, in its original packing, and with the original tag still attached. Furthermore, your return will be free, but there are certain exceptions that we shall learn about later.

Return Period 30 days
Return Method 1) In-store

2) Online

Contact Number 1800-345-5273
Official Website Dillards

How Do I Return My Dillard’s Purchase?

Dillards allows for flexible returns on in-store and online purchases. You can return an in-store purchase in person or by courier. Purchases made online can also be returned in-store or online using the return label. However, you must pay for the return shipping charge yourself. Let’s take a look at how Dillard’s returns work in-store and online.

In-Store Return

Take the product you want to return to a Dillard’s store near you, together with the original purchase receipt. This must be done within 30 days, and all of Dillard’s return policy criteria (items must be unused and unwashed) apply to receive your full refund. For all qualified returns, the shop executive will inspect the item and reimburse your money to the original payment method.

Return Your Dillards Item By Mail

Dillard’s online return policy allows you to return both online and in-store items by mail. Follow the easy procedures outlined below to return your product by mail.

In-store Return Purchase Through the Post – Fill out the Dillard’s return form with all of the necessary information. If you have a receipt, enter the receipt number; otherwise, enter your product’s POP number. Create a shipping label.

Return Your Online Purchase Via Mail – Navigate to Dillard’s online returns website. Enter your order number as well as your registered phone number. Then, select “online order lookup” and “print a shipping label.”

How to Ship – Securely repack the item you want to return with its receipt. Attach the return shipping label and, if using the original packaging, remove the previous label. Drop the parcel off at a nearby USPS location (or use your preferred carrier).

They will complete your refund to the original payment method within 7-10 business days of receiving your goods.

Can I Return A Gift Item?

Dillards would gladly accept returns on gift items in any of their stores or by courier online. Dillards will give you a gift to apply towards future purchases.

Non-returnable Items

The following items are not returnable or exchangeable at Dillard’s.

  • Anything personalised.
  • Clearance products that have been reduced by more than 65%.
  • Sale products with additional discounts (25% off + an extra 5% off for a short period)

Dillards Exchange Policy

By visiting their store, you can swap your in-store or online purchases. They will reimburse your initial purchase amount before charging you for your new purchase. You can also return the item by mail but at your own expense. On exchanges, the regular Dillards return policy limitations and exclusions apply.

Exchange Period 30 days
Exchange Method Online and In-store

Dillards Refund Policy

Returning an item purchased with cash, debit, or credit card will result in a reimbursement to your original mode of payment. If you purchased with a cheque, you’ll have to wait 10 days for a cash return. According to Dillard’s return policy, all payments made via PayPal will be eligible for store credit rather than a refund.

Refund Period Within 10 Business Days
Refund Method Original Mode of Payment



Dillard’s return policy reflects the company’s commitment to customer satisfaction and fair business practices. With a clear and transparent policy in place, Dillard’s aims to provide a hassle-free experience for customers who may need to return or exchange their purchases. By outlining the guidelines and procedures, the company strives to build trust and loyalty among its clientele. As with any return policy, customers should familiarize themselves with the specific terms and conditions outlined by Dillard’s to ensure a smooth and efficient return process. Overall, Dillard’s dedication to customer service is evident in its well-defined return policy, fostering a positive shopping experience for all.


What is Dillard’s return policy?

Dillard’s return policy allows customers to return most items within 30 days of purchase. The item must be in its original condition with tags attached, accompanied by the original receipt or packing slip.

Can I return online purchases to a Dillard’s store?

Yes, Dillard’s generally accepts returns of online purchases in their physical stores. Ensure you bring the item, the packing slip, and the credit card used for the purchase to expedite the return process.

Are there any items not eligible for return at Dillard’s?

Some items, such as final sale merchandise, altered or washed items, and cosmetics, may not be eligible for return. It’s advisable to check the specific product details and Dillard’s return policy for any exceptions.

How does Dillard’s handle returns without a receipt?

If you don’t have a receipt, Dillard’s may offer an exchange or issue a merchandise credit based on the current selling price of the item. Without proof of purchase, the return process may vary, so it’s recommended to contact customer service for assistance.

What is the process for returning gifts purchased at Dillard’s?

Gift returns typically require the original receipt or packing slip. If you don’t have these, Dillard’s may provide an exchange or merchandise credit. It’s advisable to check their gift return policy for any specific instructions on returning gifts.


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