The return window for the Curated Return Policy varies depending on the product category. Curated accepts returns for the majority of its products within 30 days of purchase. If you are dissatisfied with your purchase or have not received the product that you expected.
You have 60 days from the date of delivery to return baby and toddler items. Bikes must be returned 14 days after delivery. Curated will accept returns of unused, unwashed, undamaged objects that have not been altered in any way and must be in their original condition.
Curated Holiday Return Policy:
If you bought something between the 28th of October and the 24th of December, you can return it until the 15th of January. Return the item in its original packing.
Details of Curated Returns:
|In-store and Online
|Original payment method
|In-store and Online
|452 252 9183
Methods of Curated Returns:
Curated provides two methods for returning items:
- In-Store Return
- Online Return
Curated In-Store Returns:
To begin, locate the nearest Curated location. Visit the store. Bring the item to the store together with the original receipt from your order. If you wish to return goods purchased from their website, you must give the delivery confirmation email.
The product must be returned in its original condition, and a store associate will assist you in doing so. Make certain that the product is unused. Curated will not accept a product that has been damaged, used, or washed.
Curated Return Policy Online:
You can also return your items by mail. Send us your package with your product order number, name, email address, and receipt. Return your products in as new condition as possible.
- To begin your return, you must first visit their website.
- You must complete the return form.
- Choose the things you want to return and provide them with a valid justification for doing so.
- Submit your chosen goods.
- You will receive an email confirmation with a return shipping label.
- Pack them properly in the box and place the return label on top.
- Return the box to the Curated store.
- Shipping and handling charges are not refundable.
The Curated Return policy is fairly generous; you can return your merchandise and obtain a refund. Curated will commence your refund procedure after receiving your merchandise, and it may take up to 3 weeks to authenticate your return product. Your refund will be issued in the same manner as your original payment method.
If you have damaged the product, you will not be able to return it. To receive a refund, the goods must be returned in the same condition as you received it. If you want a refund for custom orders, you will not receive one. The shipping and handling fees are non-refundable.
Curated Exchange Policy:
Return your items within the return window, according to the Curated return policy. The product must be returned in the same condition as you received it. If you wish to exchange an item, simply begin your return for the original purchase and place a new order for the new item.
The money you paid for the returned item will be applied to your new purchase. You can swap your item by going to the store. The item must be in its original packing. It is recommended that you swap your items in the store because it is more convenient and all of the processes are in front of you. You can contact the customer support department if you have any further questions.
Curated Return Policy Exceptions:
There are a few exceptions to the Curated return policy:
- The product must be returned in its original state if it has been damaged or altered in any way, otherwise, you will not be able to return it.
- Curated does not accept used product returns.
- Customized products are not returnable.
- Snowboards and rigged fishing products are not returnable.
Curated Warranty Claims:
If you received a broken or defective product by mistake that you do not desire. You can notify them via email at [email protected]. Please notify them of the problem with your damaged goods and send us a clear picture of it. Please keep in mind that certain manufacturers will require you to contact them directly for warranty claims. If that’s the case, we’ll assist you in starting the procedure.
Curated Delivery and Shipping Policy:
Curated sends packages by DHL Express, UPS, USPS, or SF Express. All packages are dispatched by USPS within 72 hours. The normal shipping time for USPS is 2 to 7 business days. Curated provides free shipping on orders above $120. Monday through Friday, except for public holidays, are business days. If you require your order urgently or by a specified date, please contact us at [email protected].
A carefully crafted and curated return policy is a pivotal element in fostering positive customer experiences and building trust in any business. By providing clear guidelines, addressing potential concerns, and demonstrating a commitment to customer satisfaction, a curated return policy becomes more than just a transactional document—it becomes a tool for enhancing customer loyalty and brand reputation. As businesses navigate the dynamic landscape of e-commerce and retail, the importance of a well-thought-out return policy cannot be overstated. It not only mitigates risks but also creates an environment where customers feel valued, supported, and confident in their purchase decisions. Ultimately, a curated return policy reflects a company’s dedication to customer-centric practices, contributing to long-term success and sustainable growth in today’s competitive market.
What is a curated return policy?
A curated return policy is a carefully crafted set of guidelines and procedures that dictate how returns are handled for curated or specially selected products. Unlike generic return policies, curated return policies may take into account the unique nature of each curated item, offering tailored solutions for returns.
How does the curated return process work?
The curated return process typically involves a straightforward set of steps. Customers initiate a return request, providing relevant details. Our team then assesses the return based on the curated nature of the product and determines the appropriate resolution, which could include exchanges, refunds, or store credits.
What qualifies a product for the curated return policy?
Products eligible for the curated return policy are usually those that fall within curated collections, limited editions, or special selections. These products may have unique features or considerations that necessitate a more nuanced approach to returns, ensuring customers receive the best possible service.
Can I return a curated item after a certain period?
The time frame for returns under the curated return policy may vary. While traditional return policies often have a fixed window, curated return policies may be more flexible, recognizing the uniqueness of curated items. It’s advisable to review the specific return timeframe outlined in the curated return policy for each purchase.
Are there any restrictions or conditions for using the curated return policy?
Yes, there may be certain conditions or restrictions outlined in the curated return policy. These could include requirements such as keeping the product in its original packaging, providing proof of purchase, or adhering to specific return initiation procedures. It’s important to carefully review the curated return policy to ensure compliance with all conditions for a smooth return process.