Aliexpress Return Policy: Navigating the AliExpress Return Policy with Ease

Will you purchase from Aliexpress? Finding quality sellers is a wise investment. Furthermore, the Aliexpress return policy protects buyers.

Our professionals have 10 years of expertise and know-how to negotiate the best price for your inventory with suppliers. You may be safe by receiving a partial or full refund for a faulty product. That is, if there are any scammers, your money will be returned to you. When it comes to Aliexpress dropshipping, there is no risk of failure.

Let’s look into the Aliexpress return policy and see how it works.

What is Aliexpress’s free returns service?

Aliexpress offers free returns with no shipping costs. It is known as the Aliexpress free returns service. You must attach the free return label with the free return tracking number for free returns. It is only feasible if the Aliexpress seller permits it.

How to apply for a free refund service on Aliexpress?

The best approach to cancel orders is through a seller agreement. If this is not possible, you can adhere to return procedures and receive your money back through a free return and refund process. Here’s how it’s done.

  • Navigate to the Order Details page.
  • Open a dispute.
  • Include the images and other information needed to return the products.
  • Select the submit button.

We’ve shipped several Aliexpress returns for free. We just waited for a response from customer support to receive our reimbursement. 

How to return products on Aliexpress?

Have you gotten the incorrect product or is your shipping late? Even occasionally, the item defect ratio is larger, necessitating engagement with Aliexpress administration and the seller. 

The same thing has happened to me several times before. But don’t worry. There are two options for returning things and receiving a full refund.

Free Return

You do not have to pay shipping fees throughout the free return process. So, here’s how you can get a free refund return process.

  • Go to the order page after logging into your Aliexpress account.
  • Return the item by clicking the button.
  • Fill in the blanks and print the free return label.
  • Go to the designated return location and attach the label on the item you want to send back.

Choose a shipment method to send the item back, such as China Post or post office. If you return the same goods numerous times, the first shipment will be free; subsequent shipments will be charged the shipping cost.

Return at your Expense

You must pay for shipping to return the items to Aliexpress safely during this refund process. Here are the instructions.

  • Please sign in to your account.
  • There is an ongoing debate.
  • Send the item to your sellers in its original packaging.
  • Please forward the tracking number to the vendor.


Understanding the AliExpress return policy is crucial for a smooth and secure online shopping experience. By familiarizing yourself with the terms and conditions outlined by AliExpress, you can make informed decisions about your purchases and feel confident that there are processes in place to address any issues that may arise. Remember to carefully review the specific return guidelines for the products you intend to buy, as policies may vary based on the nature of the item. Overall, being aware of the AliExpress return policy ensures that both buyers and sellers can engage in transactions with transparency and confidence, promoting a positive and reliable e-commerce environment.


How can I initiate a return on AliExpress?

To start a return process on AliExpress, log in to your account, go to the “My Orders” section, and find the order you want to return. Click on “Open Dispute” and follow the prompts to provide details about the issue. AliExpress will guide you through the return process.

What is the time frame for initiating a return on AliExpress?

Generally, you have 15 days from the date of receiving your order to initiate a return on AliExpress. It’s important to check the specific return policy for the product you purchased, as some items may have different time frames or conditions for returns.

What items are eligible for return on AliExpress?

Most products on AliExpress can be returned, but there may be exceptions. Items eligible for return typically include those that are damaged, defective, or not as described. Ensure you review the product listing and AliExpress return policy to understand the specific conditions for your purchase.

How does AliExpress handle refunds for returned items?

Once your return is approved, AliExpress will process a refund to your original payment method. The time it takes for the refund to reflect in your account may vary based on the payment method used. AliExpress may also offer alternative resolutions, such as partial refunds or resending the item.

Are there any return shipping costs on AliExpress?

The responsibility for return shipping costs depends on the reason for the return. If the item is faulty or not as described, AliExpress may offer a full or partial refund of the return shipping costs. Be sure to carefully read the return policy for your specific order to understand whether you will be responsible for return shipping fees.


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