AFW Return Policy: What You Need to Know

When buying at American Furniture Warehouse (AFW), it’s critical to understand their return policy. The standards and processes for returning or exchanging items purchased from AFW are outlined in this policy. Understanding the return policy can help you make informed selections and ensure a pleasant shopping experience.

About AFW

AFW, or American Furniture Warehouse, has a long history as one of the largest furniture merchants in the United States. Jake Jabs founded AFW in 1975 in Denver, Colorado, as a single store offering a wide choice of economical and high-quality furniture and home decor products. AFW has grown over the years, becoming a major participant in the furniture retail market with many huge showrooms throughout several states. The company’s success can be credited to its dedication to offering clients a large selection, low prices, and good customer service. 

What is the return policy of AFW?

AFW has a no-hassle return policy, allowing consumers to return or exchange anything within 30 days after purchase. Customers may be charged for return shipping fees if items are not returned in their original condition and packing. Before giving a refund, AFW maintains the right to check the returned item.

Exchange Policy

AFW has an exchange policy if you wish to replace an item rather than return it for a refund. You can select another item in AFW’s inventory that is of equal or greater worth. Once the original item has been returned and examined, the new item will be mailed to you.

 Processing time 

Return processing times at AFW may vary. AFW will begin the reimbursement procedure after the returned item has been received and evaluated. Your bank or credit card issuer will determine how long it takes for the refund to be refunded back to your original payment method. It is best to give enough time for the refund to be completed.

How can I return or exchange an item from American Furniture Warehouse?

To make a refund or exchange at American Furniture Warehouse, you must return the item(s) within 30 days of purchase. Bring your receipt with you, and the item(s) should be in their original condition and packaging.

Refund Policy

Can I get a refund for my purchase?

Yes, you can get a refund for your AFW purchase. Please keep in mind that certain items may attract a restocking fee. A restocking fee is a percentage of the purchase price that covers the expense of processing the return and resale preparation. It is critical to determine whether the item you desire to return is subject to restocking costs.

How do I return an item to AFW?

It is simple to return an item to AFW. Begin by contacting their customer service to begin the return procedure. They will issue you a Return Merchandise Authorization (RMA) number and further instructions. Make sure you follow their requirements and include the RMA number on the return shipping label. It is also critical to return the item within the term stated, which is usually within 30 days of the purchase date.

Is there a restocking fee for returns?

As previously stated, AFW may levy a restocking fee on some returned items. This charge covers the costs of processing and preparing the item for resale. It is critical to read the return policy and determine whether the item you wish to return is subject to a restocking fee. 


Understanding the “AFW return policy” is essential for customers seeking a seamless and hassle-free shopping experience. By familiarizing yourself with the terms and conditions outlined in the policy, you can make informed decisions and ensure a smooth process in case a return becomes necessary. Always remember to review the specific details provided by AFW to ascertain eligibility criteria, timelines, and any special instructions. Adhering to the return policy guidelines will not only protect your rights as a consumer but also contribute to a positive and satisfactory shopping relationship with AFW.


What is the return policy at AFW (American Furniture Warehouse)?

AFW’s return policy allows customers to return eligible items within a specified timeframe. It is essential to familiarize yourself with the details of this policy before making a purchase.

How long do I have to initiate a return at AFW?

AFW typically provides a specific timeframe during which customers can initiate a return. Understanding this timeframe is crucial to ensure that your return request is within the acceptable period.

What items are eligible for return at AFW?

Different products may have varying eligibility for returns. It is important to know which items are eligible for return, as certain products may be non-returnable or subject to different terms and conditions.

Are there any restocking fees associated with returns at AFW?

For returned merchandise, certain retailers may impose restocking fees. Understanding whether AFW has any restocking fees, and if so, the applicable rates is important for customers considering a return.

What is the process for initiating a return at AFW?

Knowing the step-by-step process for initiating a return at AFW is crucial for a smooth experience. This may include contacting customer service, obtaining a return authorization, and shipping the item back according to specified instructions.


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