Aesop Return Policy: Delving into the Aesop Return Policy

Aesop is a well-known and respected skincare and beauty company. However, because everyone’s skin and preferences vary, it’s critical to understand their return policy before purchasing anything. This guide will provide detailed information on Aesop’s return policy, allowing you to make an informed decision about whether or not to purchase from them. 

What is Aesop Return Policy?

The return policy at Aesop is pretty generous. Most products can be returned or exchanged for a full refund or exchange within 30 days after purchase. Products purchased between November 1st and December 31st, however, can be returned or exchanged within 90 days. This is an excellent policy for clients who want to ensure that they are completely satisfied with their purchase. It also enables buyers to take advantage of the holiday season by purchasing gifts without having to worry about returning them if they are not the correct fit.

Eligibility & Timeframes for Returns

When it comes to returns, Aesop’s policy takes the timing of your purchase into account, ensuring that the process is fair and friendly. The following is how eligibility and timeframes are determined:

Regular Purchases: If you purchase at any time throughout the year, except between November 1 and December 31, you have 30 days from the date of purchase to submit a return. This gives you a reasonable time frame to assess the product’s fit for your needs.

Holiday Purchases: Aesop realizes that the holiday season generally entails gift-giving and prolonged shopping time. A longer return period is available for purchases bought specifically between November 1 and December 31. You have the option of initiating a return within 90 days after the purchase date. This acknowledges the particular conditions of holiday purchasing and ensures that recipients have enough time to consider if the product is a good fit for them.

Required Proof of Purchase

Documentation is critical during returns to ensure a smooth procedure.  To ensure a smooth transaction, Aesop’s return policy emphasizes the necessity of keeping receipts or order confirmations. These documents serve as important safeguards, establishing a clear connection between customers, products, and transactions. These records prevent misuse of the return policy and guarantee that only real returns are processed by authenticating purchases and providing critical facts such as product information, price, and purchase date.

Aesop also recognizes the digital era by accepting digital receipts, which provide the same validity as traditional paper receipts. Digital receipts, whether in email confirmations, app records, or customer profiles, serve the same purpose as confirming purchases. Keeping receipts or order confirmations, whether in paper or digital form, is critical for a seamless and transparent return process, displaying Aesop’s dedication to fairness and efficiency.

Condition of Returned Products

Aesop’s return policy is built around ensuring the proper condition of returned products. This section covers the exact requirements for returned items and handles any exceptions, especially for defective or damaged products.

Products that are returned should ideally match the following criteria:

Unopened and Unused: Aesop wants returned items to be in their original, unopened packaging to facilitate fast restocking and to ensure the product’s integrity. Furthermore, products should be kept unused to maintain their quality.

Returning Products in Original Packaging: Products must be returned in their original packaging. This requirement preserves the product’s appearance and offers critical information for inventory management.

Exceptions for Products with Defects or Damage

Aesop understands that you may not notice a flaw or damage until you open and inspect a product. Aesop is adaptable in these situations. If you discover a faulty or broken product, Aesop advises you to contact customer service right away. This enables them to provide you with personalized advice and assist you in finding a solution that works for you.


Understanding the AESOP return policy is crucial for customers seeking clarity on the process of returning products. By familiarizing yourself with their specific terms and conditions, you can navigate the return process seamlessly and ensure a satisfactory resolution. Whether you are returning a product due to dissatisfaction or an unforeseen issue, being informed about AESOP’s return policy empowers you to make informed decisions and facilitates a smoother transaction experience. Always refer to the latest and official information provided by AESOP to stay updated on any potential changes to their return policy.


What is Aesop’s return policy?
Aesop offers a straightforward return policy. If you’re not satisfied with your purchase, you can return the unused product within 30 days of the original purchase date. Please make sure to include the original receipt or proof of purchase.

Can I return Aesop products purchased online to a physical store?
Yes, Aesop allows online purchases to be returned to their physical stores. Simply bring the product, along with the original packaging and proof of purchase, to any Aesop store within 30 days for a refund or exchange.

How long does it take to process a return with Aesop?
Aesop typically processes returns within 7-10 business days after receiving the returned items. Refunds will be granted in the same mode of payment as was used during the purchase.

Are there any products excluded from Aesop’s return policy?
While most Aesop products are eligible for returns, some exclusions may apply. Generally, products that have been heavily used or are significantly damaged may not be eligible for a refund. Check the specific product details or contact Aesop customer service for clarification.

What should I do if I receive a damaged or defective product from Aesop?
If you receive a damaged or defective product, contact Aesop’s customer service immediately. They will provide instructions on how to return the item and may offer a replacement or refund, including any shipping fees incurred due to the damaged or defective product.


Leave a Comment