Ace Hardware Return Policy: Your Guide to Hassle-Free Returns

There are numerous types of shoppers. Some people enjoy going into a store, wandering up and down each aisle, browsing through the clearance department, and discovering a fantastic price on something they hadn’t planned to buy. Others want to rush to obtain what they need, get it, pay, and leave. Since the outbreak, an increasing number of customers have been ordering online and receiving delivery right to their front doors or quick pickup at the store. Did you know that the method you shop, whether in person or online, might have an impact on the return process?

The return process can take all of the fun out of buying, leading some customers to shop elsewhere for their next purchases. Sure, retailers must deal with fraud issues, but according to Chargeback Gurus, most individuals simply return things that are broken or do not fit. The jingle for Ace Hardware says, “Ace is the place with the helpful hardware folks.” Let’s take a look at how that might apply to filing a tax return.

30-day return policy

Don’t toss away anything that came with your Ace Hardware purchase. According to their website, you’ll need the original packaging as well as any product instructions, parts, accessories, and receipts. Because you only have 30 days to decide whether to return something, keep everything together until you’ve made your decision. When you file a return, it may take up to three to five business days to get your refund, which will be issued to the original payment method. If you do not have the original means of payment, you will be given a store gift card for the amount refunded. Items returned must be unused and in like-new condition.

Even if you made the purchase online, Ace recommends returning it to one of their retail stores. They will reimburse the purchase price but not the cost of shipping, handling, or other fees such as delivery and assembly. Returning an undamaged item that has already been constructed may result in a restocking fee of up to 15% of the cost, with a minimum charge of $20. If you desire to return an item, you will be liable for the shipping costs unless the item was not what you purchased or arrived damaged. Fedex recommends photographing the item for your records to show what you received and its condition.

Say goodbye to rewards

With a few exceptions, certain Ace Hardware stores provide a rewards program in which you can earn 10 points for every dollar spent on most items. When you reach 2,500 points, you will be given a $5 voucher to use towards the purchase of any item. The disadvantage is that if you return products purchased with those reward vouchers, you forfeit the reward value or discount.

Ace will not issue refunds on gift cards, and all clearance items are final sales. Any fuel-powered equipment once the fuel has been added is also not eligible for a refund, even if the fuel has been drained. You must contact the manufacturer directly to clarify your reasons for returning those items. If you need the products fixed or maintained, you can typically locate contact information in the owner’s manual or by contacting 1-866-290-5334 to find a local service center.


Understanding the Ace Hardware return policy is crucial for customers to have a hassle-free and satisfactory shopping experience. With a customer-friendly approach, Ace Hardware aims to provide flexibility and fairness in handling returns. Whether it’s a product exchange, refund, or store credit, customers can navigate the return process with confidence, knowing that Ace Hardware values their satisfaction. By adhering to the guidelines outlined in the return policy, both the customers and the store can ensure a smooth and transparent transaction. As always, staying informed about the return policy empowers customers to make informed decisions and contributes to a positive relationship between Ace Hardware and its valued patrons.


What is Ace Hardware’s return policy?

Ace Hardware typically offers a straightforward return policy. You can return most items within 30 days of purchase with a valid receipt. However, certain products may have different return requirements, so it’s advisable to check the specific details of the item you purchased.

Can I return online purchases to a physical Ace Hardware store?

Yes, in most cases, you can return online purchases to a local Ace Hardware store. It’s essential to have the original packing slip or order confirmation email, along with the credit card used for the purchase. Check the Ace Hardware website or contact customer service for any specific guidelines related to online returns.

What if I don’t have a receipt for my Ace Hardware purchase?

While having a receipt is ideal, Ace Hardware may still accept returns without one. However, without a receipt, the refund may be processed in the form of store credit or an exchange, and the refund amount may be based on the current selling price of the item.

Are there any items that cannot be returned to Ace Hardware?

Certain items, such as hazardous materials, paint, and custom-mixed paint, may have restrictions on returns due to safety regulations. Additionally, seasonal items or products marked as “final sale” may be non-returnable. It’s crucial to review the return policy on the Ace Hardware website or consult with customer service for specific details on restricted items.

How long does it take to process a return at Ace Hardware?

Ace Hardware aims to process returns promptly. Once the return is initiated, it may take a few business days for the refund to be credited back to your original payment method. If you have concerns about the status of your return, you can contact Ace Hardware’s customer service for assistance.


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