When it comes to returns and refunds, Vans has fairly rigorous procedures. All returns have a 60-day window, but all original tags, receipts, paperwork, and boxes must be returned with the item. No item can be returned if it has been washed or worn, and no exchanges are permitted.
Continue reading to learn the easiest approach to return Vans products and get your money back.
What is Vans’ Return Policy?
Vans have severe criteria about the products they will accept.
- It is not possible to wear or wash the item.
- The original tags must be on the goods and in the original packaging.
- If it is a bespoke order, the problem must be noted on the design image.
- When making in-store purchases, you must have a return address, a refund form, and the original paperwork with you.
| Return Period | 60 Days |
| Return Method | In-Store or Online |
| Exchange Period | N/A |
| Exchange Method | N/A |
| Refund Period | 60 Days |
| Refund Method | In-Store or Online |
How To Return a Vans Item?
Store Return
To return an item to Vans in-store, you must have the following items:
- The order or receipt number
- Your products
- The original container
- The return form documentation that came with your order
With all of this, all you have to do is walk into the store and speak to someone in customer service or at a till.
Online
Vans returns can only be shipped using the US Postal Service or FedEx. The original shipping fees are not reimbursed.
- Return the item to its original Vans box.
- Get your return label online.
- On the return shipping label, write your name, return address, and order number.
- Drop the box off at the post office or with a FedEx carrier.
- Your refund will be provided within 30 days of Vans receiving the returned item.
Is it possible to return a purchase made online to the store?
Yes, you can return products purchased online to a Vans retail shop. If you paid with Apple Pay, PayPal, or Klarna, you will not be able to obtain cash back and will instead receive shop credit.
How stringent is Vans’ return policy?
Van has a rigorous return policy. While things can be opened, they cannot be returned if they have been worn or washed. Customers can return things within the first 60 days if the color, style, or product was incorrect, the product arrived damaged, or it did not meet the customer’s expectations.
Vans’ Exchange Policy
Vans have no explicit exchange policy because they rarely give exchanges. Vans’ website advises that if you wish to exchange your item, you can contact their customer service. However, other areas of the website state that trades are not permitted. Instead, they recommend returning the item and then purchasing the new product.
Vans’ Refund Policy
Vans provides a 60-day refund policy on all items. You will receive a refund to the card you used to purchase the item if it was not purchased through PayPal, Apple Pay, or Klarna. If you use a gift card to purchase an item, you will receive a new gift card.
Vans may take up to 30 days after receiving the merchandise to send your return, which may take up to 2 weeks. This implies that you may have to wait up to 44 days for a refund after returning an item.
Vans would not reimburse delivery costs if the item was purchased online unless they were at fault.
Can Vans accept returns without a receipt?
Without a receipt or order number, Vans will not accept returns. If you have the order number but not the receipt, you should still be able to request a refund. They will not, however, make any concessions for a missing receipt or order number.
Is it possible to return an item to Vans after 30 days?
Vans will accept returns for up to 60 days as long as the items are unwashed and unused. Just make sure you have everything you need when you go to return an item, such as the return form, the box, the tags, and the receipt or order number.
Conclusion
Understanding the Vans return policy is crucial for a seamless and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you can ensure that you are well informed about the processes and requirements involved in returning a product. Whether you need to exchange an item, request a refund, or seek assistance with a defective product, adhering to Vans’ return guidelines will help facilitate a smooth resolution. It’s always advisable to review the return policy before making a purchase, as this knowledge empowers consumers to make informed decisions and contributes to a positive and hassle-free shopping relationship with Vans.
FAQs
What is Vans’ return policy?
Vans’ return policy allows customers to return unworn and unwashed items within 30 days of the purchase date. The items must be in their original packaging and include all tags. Returns can be initiated online or at Vans retail stores.
Can I return Vans products purchased online to a physical store?
Yes, Vans offers the convenience of returning online purchases to any Vans retail store within the 30-day return window. Simply bring the unworn items, along with the original packaging and tags, and the store will assist you with the return process.
How do I initiate a return for a Vans order made online?
To initiate a return for an online order, visit the Vans website and log in to your account. Navigate to the “Order History” section, select the order containing the items you want to return and follow the instructions provided to complete the return process.
What is the procedure for returning defective or damaged Vans products?
If you receive a defective or damaged product, contact Vans’ customer service promptly. They will guide you through the return process and may provide you with a prepaid return label for shipping the item back. Make sure to include details about the damage or defect when contacting customer service.
Are there any items excluded from Vans’ return policy?
While most items can be returned within 30 days, there are a few exceptions. Customized or personalized products, as well as items marked as “Final Sale,” may not be eligible for return. It’s essential to review the product details and the return policy on the Vans website before making a purchase if you have concerns about the return eligibility of a specific item.