Tennis-Point is a German brand that sells tennis equipment to tennis enthusiasts. All of its products are distributed throughout Europe. The company was founded in 2007 and quickly rose to become the largest tennis sports retailer.
Tennis-Point, like other sports brand stores, has implemented a return policy for its consumers. The return policy was established for Tennis-Point item holders who want to inquire about the reimbursement process once the product is canceled.
This article is intended for consumers who want to learn more about Tennis-Point’s return policy. It describes how refunds are initiated after canceling a product.
What is the Tennis Point Return Policy?
Tennis-Point’s return policy specifies that customers have 30 days to return their purchased goods if they change their mind. To qualify for a free return, the total value of the remaining order amount must exceed $69.95.
The merchandise must have a return label attached; otherwise, no returns will be accepted. If you do not have a printer to print the label, you can request one by sending it to [email protected].
| Time available to return the product. | Is the return accepted? |
| Within 30 days from purchase. | Yes. |
| After 30 days. | No. |
Free returns are available exclusively within the continental United States. The reimbursement is issued directly to your account. Alternatively, Tennis-Point will credit the amount to the customer’s account for the next purchase.
The item must be brand new, with all tags intact. Once the return has been processed, the customer will receive an email confirmation.
Refund Eligibility
| Product Category. | Return eligibility. |
| Racquet Return. | Racquets must be in brand-new condition. |
| Shoe Return. | Must be returned in the original manufacturer box. |
| Court Equipment. | Court equipment is subjected to a 20% restocking fee. |
| Apparel Return. | Must be returned in brand-new condition, with all tags intact. |
The refund process will commence as soon as the Tennis-Point brand accepts the return. The company takes 2-3 weeks to credit the refund amount to your account, and consumers must keep the receipt until Tennis-Point receives the returned item.
How to return Tennis Point products?
Customers who want to return a product purchased from Tennis-Point must follow the instructions outlined below.
- Visit the Tennis Point website.
- Utilizing your password and email address, log in.
- Go to your order history and click on the order you want to refund.
- Follow the steps outlined to successfully return the merchandise.
For offline return.
- Fill out the necessary paperwork.
- Return the product to your local courier service.
- Keep the return receipt until Tennis-Point has received the merchandise.
The client is responsible for any shipping charges. Customers living in the continental United States are eligible for free returns.
Conclusion,
understanding the Tennis-Point return policy is crucial for customers seeking seamless and hassle-free shopping experiences. By familiarizing themselves with the terms and conditions outlined by Tennis-Point, individuals can confidently make purchases, knowing they have recourse in the event of any issues or dissatisfaction. With clear guidelines in place, both customers and the company can foster trust and maintain positive relationships, ultimately enhancing the overall shopping experience for all parties involved.
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FAQs
What is Tennis Point’s return policy?
Tennis Point offers a hassle-free return policy allowing customers to return unused items within 30 days of purchase for a full refund or exchange.
Can I return tennis equipment if it’s been used?
Unfortunately, Tennis Point only accepts returns for unused items. Used equipment may not be eligible for return unless there is a manufacturing defect covered by warranty.
Are there any exceptions to Tennis Point’s return policy?
Yes, some items such as personalized or customized products may not be eligible for return unless there is a defect. Additionally, clearance or final sale items may not be returnable.
How do I initiate a return with Tennis-Point?
To return an item, simply contact Tennis Point’s customer service team to obtain a return authorization and shipping instructions. Returns must be shipped back in their original packaging with all tags and labels intact.
What is the process for receiving a refund or exchange?
Once the returned item is received and inspected, Tennis Point will issue a refund to the original form of payment or process an exchange for the desired item. Refunds typically take 3-5 business days to process after the return is received.