Customers can return most products (with a few exclusions) to O’Reilly Auto Parts within 60 days of purchase, according to their return policy.
To be eligible for a full refund, the items must be in new, unused condition and their original packing, as stated in the return policy. The business has the right to issue a store credit or an exchange if the product is returned after 60 days, has been used, or is not in its original packaging.
It should be mentioned that not all items can be returned. This includes special orders and customized products. Tools and electronics, for example, typically have strict return policies that stipulate they must be sent back within 30 days after purchase.
To get the most recent details about O’Reilly’s return policy, you should visit their website or call their customer service department.
What is O’Reilly’s Returns Policy for New Merchandise?
You can return anything you bought at the shop or online to the one closest to you. Please return your item(s) as quickly as possible and keep your original receipt(s) for your records. This is what you must have:
- The product must remain in its original container.
- The goods must be in their original, unused condition and include all of the original packaging.
What are O’Reilly Online Order Returns
Keep in mind that any O’Reilly Auto Parts location will accept returns, including those made online. Sending in a new return still requires you to adhere to the return instructions provided above. The following must be kept in mind:
- The buyer is liable for any shipping costs. We do not accept returns sent COD (Cash on Delivery).
- The cost of returning an item that you did not purchase from us will be your responsibility.
- A Return Material Authorization (RMA) form can be obtained at OReillyAuto.com.
- Please either login or create an account.
- Click on “My Orders”
- Choose the “Return Items” menu item.
Same-Day Order Returns
You can only return an item in-store if you selected Same-Day delivery when placing your order. Keep in mind that the money you left as a tip for the delivery person at checkout went straight to them and cannot be returned.
New Batteries
Unless they are determined to be defective during testing at an O’Reilly Auto Parts store, batteries cannot be returned once installed, regardless of the duration.
Once the acid in the kit is applied to the battery or the “dry” stored batteries are opened, they cannot be returned.
Visiting your neighborhood O’Reilly Auto Parts shop whenever it’s convenient for you is the fastest, easiest, and most cost-effective option.
Send your return to OReillyAuto.com if you are unable to return it in person at an O’Reilly Auto Parts shop. Within one to three business days after the online store receives the merchandise, if the refund is granted, the amount will be paid back to the gift, credit, or debit card that was originally used to purchase the product. We advise using a shipping company like FedEx or UPS that provides tracking, insurance, and delivery confirmation. Please remember to ask the US Postal Service to get a signature upon delivery if you’re sending packages via that service.
You will be held responsible for covering the shipping costs associated with any returned items that we do not accept as returns.
Send us an email using the Online Ordering part of the Contact Us page if you have any questions or concerns about returns related to warranties, defects, incorrectly dispatched products, or damaged products during shipping. Alternatively, you can call our toll-free number at 1.888.327.7153, option 1. If you would like to return an item, please include the order number and briefly describe the issue you are having with it. You will get a Return Code RMA and a prepaid return mailing label (if applicable) via email from a representative in Online Order Support who will assist you with the return.
Before the issuance of any credit, all returned merchandise must undergo a thorough inspection. Please save the gift card until the full transaction is settled, since we will only issue a refund to the original card or account used for the purchase and not retail store credit. You cannot return clearance products or parts that have been customized.
Can you return O’Reilly’s Online Order to a store?
No problem at all. Just bring your online order to any store that carries O’Reilly products. When you buy something online, you may usually return it to the store’s returns desk. Some forms of proof of purchase, such as the confirmation of purchase, may be required. For further information, you should contact customer care or check the store’s return policy.
Core Returns
Customers might be subject to a core charge if they buy replacement parts for repairs. When you send back the faulty part, you’ll get your core charge back, which is essentially a deposit. Our suppliers remanufacture and recycle the cores by cleaning and inspecting the usable parts, replacing worn or damaged components (such as electronic components, bushings, seals, and bearings), and then reselling and installing the parts. This ensures that the part functions like new. To guarantee they work as well as the original equipment manufacturer (OEM) parts, all remanufactured items undergo extensive testing at OE-quality facilities.
If you bought components online that needed a core charge, you can return the cores at any O’Reilly Auto components shop or send them back to O’Reilly (the buyer pays return freight). It is important to empty any fluids from the core before returning it. Additionally, make sure to have your original purchase receipt, packing slip, confirmation email, and credit or debit card on hand, if you paid with this method.
Before you can send back a core, make sure it’s completely dry (if that’s the case) and get an RMA from OReillyAuto.com. After 3–5 business days after receiving the core, you will receive a refund to the original payment method for the core price. Here are the steps to find the RMA:
- Register for an account or log in
- Click on “My Orders”
- Choose the “Return Items” menu item.
Contact our Online Order Support staff at 1-888-327-7153, option 1, if you require any additional information or assistance regarding the return of your core.
Conclusion
Understanding O’Reilly’s return policy is crucial for a seamless and satisfactory shopping experience. Whether you encounter a defective product or simply change your mind about a purchase, familiarizing yourself with the company’s return guidelines ensures that you can navigate the process effortlessly. By being aware of O’Reilly’s return policy, you empower yourself to make informed decisions and can confidently engage in transactions with the assurance that customer satisfaction is a priority. Always check the latest and specific details on the official O’Reilly website or contact their customer service for the most up-to-date information on returns.
FAQs
What is O’Reilly’s return policy?
O’Reilly’s return policy allows customers to return eligible products within a specified time frame for a refund or exchange. The details may vary, so it’s essential to check the specific return policy for the product you purchased.
How long do I have to return a product to O’Reilly?
The time frame for returns at O’Reilly may vary based on the type of product. Generally, customers are given a certain number of days from the date of purchase to initiate a return. Be sure to review the return policy or contact O’Reilly’s customer service for precise details.
What items are eligible for return at O’Reilly?
O’Reilly typically accepts returns for products that are in new, unused condition with all original packaging and accessories. However, some items may have specific return restrictions or exclusions. It’s important to review the return policy to understand which items are eligible for return.
Can I return a product purchased online to an O’Reilly store?
O’Reilly may have specific guidelines regarding returning online purchases to their physical stores. Check the return policy for information on whether you can return online orders in-store and any conditions or restrictions that may apply.
How do I initiate a return with O’Reilly?
To initiate a return with O’Reilly, follow the instructions outlined in their return policy. This may involve contacting customer service, obtaining a return authorization, and shipping the product back. Make sure to include all necessary information and adhere to the guidelines to ensure a smooth return process.