A return policy: what is it?
Retailers create return policies to control the procedure via which customers exchange or return undesired or defective goods they have already purchased. Return policies tend to be fairly broad because they are an extension of the customer service that shops offer.
Ways to manage returns made online?
Giving out return labels with the cost of postage is the most common method for managing internet returns. Customers can create labels online and print them on their home computers using a service offered by both UPS and the U.S. Postal Service to merchants.
Why are the profits from electronic commerce so high?
Because customers cannot see or touch the products they purchase online, several experts argue that the nature of electronic commerce encourages a high volume of merchandise returns. However, this issue appears to be resolved, and recent technical advancements promise to improve the online buying experience.
Are return procedures at stores more stringent?
Some retailers have even stricter return policies, limiting the amount of time that returns are accepted or forbidding returns of particular kinds of items, such as bathing suits, or on sale items. Retailers must strike a balance between the necessity of meeting customer expectations and the expense and inconvenience of handling returns of items.
Is it possible to return goods without a receipt?
Certain retailers have tightened their policies on returns of products as they have grown more common and expensive. The most lenient return policies allow customers to return any item at any time for a complete refund, with or without a receipt. These policies are typically found in large, upmarket retailers.
Is it inevitable to return?
Returns are a given in electronic commerce, after all. Melissa Campanelli stated in Entrepreneur that “your future success—or failure—in the dotcom world will likely determine how well you handle online returns.”