We’ve returned, and we’re better than ever! This article will go over Halara’s new and enhanced return and refund policy. All clients can now take advantage of our new and improved return and refund policy. This policy includes a 100% satisfaction guarantee, which means that if you are dissatisfied with your purchase, we will make it right.
We understand that things happen and you may need to return an item. That’s why we’ve made our policy simple. So explore around and figure out what works best for you. We’re here to assist you in understanding Halara’s return and refund policy, terms and conditions, and procedure, among other things. Let’s get this party started.
What Is Halara’s Return Policy?
We want you to be entirely happy with your purchase at Halara. If you are dissatisfied for any reason, you may return unused, unwashed, or faulty merchandise purchased from halara.com for a full refund or exchange within 30 days of the original ship date.
If a used product is defective, it may be returned for a full refund. All refunds will be issued in the form of the original payment. Shipping and handling are not refundable. Please follow the steps below to return an item purchased from halara.com:
- If possible, put your item(s) securely in the original package packaging. With your return, please include all paperwork, parts, and accessories.
- Please remove all excess labels from the outside of the package before shipping your return shipment.
- Please do not mark or deface the original manufacturer’s packing in any manner to avoid a restocking fee.
- Include a note with your name, address, daytime phone number, and the RMA Number, as well as a brief explanation of why you want to return or exchange the item. Packages that do not have an RMA Number will be delayed in processing. Please DO NOT write your RMA Number on the exterior of the shipping box, as this may give members of our receiving department access to this information as they process parcels for shipment every day. Your privacy is extremely important to us!
- We recommend that you utilize UPS Ground Service or Insured Parcel Post for your return shipment because we cannot be held liable for anything lost or damaged during return shipment if they are shipped by any other means than these carriers. We will refund you entirely for return shipping charges incurred for items returned due to our error (damaged, defective) if you use ground service inside the contiguous United States (UPS Ground Service or Insured Parcel Post only). We apologize that we are unable to repay you for expedited shipping charges paid when returning merchandise because Halara never incurred these charges.
- All returns must be addressed to Halara Returns Processing Dept., 15 North Meramec Avenue Suite 700 Clayton MO 63105 USA Tel: 855-425-2727.
How Much Time Do I Have To Return An Item To Halara?
Halara wants you to be satisfied with your purchase. If you are dissatisfied for any reason, we will gladly accept returns of unworn, unwashed, undamaged, or defective products purchased on our website for a full refund or exchange within 30 days of the delivery date. The shipping and handling fees are non-refundable. Items must be returned in their original box and condition.
To return an item, please follow these steps:
- Put the item(s) in the original shipment box, along with the packing slip and invoice.
- Seal the box securely and adhere to the pre-paid UPS return label that came with your order on the outside of the shipping box.
- Give it to your UPS driver or drop it off at any UPS location.
- You will be notified via email after we have received and processed your return.
*To obtain a pre-paid UPS return label, please contact our Customer Care team at [email protected].
Is Halara willing to accept returns without a receipt?
You will need the credit card used to purchase to receive a refund or return without a receipt. We can use your credit card number to search for your purchase and refund you that way. We will be unable to complete a refund or return if you do not have the credit card used.
Is it possible to get a full refund from Halara?
No, Halara does not provide complete refunds on any purchases. If you are dissatisfied with your purchase, please return it for store credit or exchange it within 30 days of the order date. All things must be returned in their original, unworn condition, with tags attached. Returns are not accepted on final sale products. The shipping costs are non-refundable.
Understanding the Halara return policy is essential for customers seeking a seamless and satisfying shopping experience. By familiarizing themselves with the terms and conditions outlined in the return policy, shoppers can make informed decisions, knowing the procedures and requirements in case a product needs to be returned. It is advisable to review the policy carefully, ensuring clarity on aspects such as eligibility, timelines, and any associated fees. Ultimately, being well-informed about the return policy contributes to a smoother and more transparent customer-retailer relationship, fostering trust and confidence in the overall shopping process.
What is Halara’s return policy?
Halara’s return policy allows customers to return eligible items within a specified period for a refund or exchange. It’s essential to review the return policy on their official website for detailed information on timelines, conditions, and any exceptions.
How much time do I have to return anything to Halara?
The duration for returning items to Halara may vary, and it’s crucial to check the specific timelines outlined in their return policy. Typically, there’s a window of time, such as 30 days from the date of purchase, within which returns are accepted.
What items are eligible for return at Halara?
Not all items may be eligible for return. Halara’s return policy usually specifies the criteria for eligible items. Generally, items must be in their original condition with tags attached. Some items, like clearance or personalized items, may be exempt from the return policy.
How do I initiate a return with Halara?
To start the return process with Halara, customers typically need to follow a set procedure outlined in the return policy. This may involve logging into their account, selecting the order or item to return, and obtaining a return authorization. Clear instructions for the return process are usually provided on the Halara website.
What is Halara’s policy on refunds and exchanges?
Halara’s return policy should provide details on how refunds are processed and the options available for exchanges. Customers may receive a refund to the original payment method or opt for store credit. Additionally, information on the process for exchanges, including any associated costs or conditions, should be outlined in the policy.