Well-known furniture retailer The Branch offers a large assortment of comfortable office accessories and furniture of the highest calibre to its patrons. The business is dedicated to giving its clients outstanding service, which includes a worry-free return policy.
Customers need a robust return policy to feel confident that they can return an item if they’re not happy, therefore it’s critical to have one in place. We will go over Branch’s return policy, including the exclusions, the refund procedure, and the warranty policy, in this blog article.
| Policy | Details |
| Return Policy | Most products eligible for returns within 30 days of delivery. Exceptions include workplace furniture, custom-made products, and clearance items. Refunds processed within 7-10 business days. |
| Ergonomic Consultation | Free ergonomic consultations offered to help customers find the best furniture options for their needs. |
| Damaged Products | Customers can report damaged products within 5 days of delivery. Coverage included in the Branch Warranty Policy. |
| Branch Warranty Policy | Warranty length varies by product. Covers damages that occur during normal use of the product. Exclusions apply. |
| Branch Flex Program | Offers flexible payment options for eligible customers. |
| Extend Protection Plans | Additional coverage for products available. Customers can file claims with Extend customer service. |
Branch Return Policy:
Branch has an easy-to-understand 30-day return policy. After the delivery date, customers have 30 days to return any unsatisfactory merchandise. The original payment method will receive a full refund of the purchase amount, including all applicable taxes and fees, from the company. There are a few exclusions to this rule, though. Examples of goods that cannot be returned include office furniture, items that are custom-made, and any items that have been used, altered, or destroyed.
Timeline and Process for Refunds
Branch will initiate the refund procedure as soon as it gets the returned item. The product will be examined by the company to make sure it is undamaged and unaltered. The reimbursement will be processed within seven business days of the inspection’s conclusion.
The customer will receive a confirmation email and the refund will be paid to the original payment method.
Ergonomic Guidance
To assist clients in setting up a cosy and ergonomic workstation, Branch provides a free ergonomic consultation. A qualified ergonomic specialist will do a one-on-one consultation with the customer during which they will evaluate their workstation, offer suggestions, and make product recommendations that will increase their comfort and productivity. Clients can schedule a consultation by getting in touch with Branch’s customer support division.
Defective Items
Within 48 hours of delivery, a consumer must notify Branch if they get a damaged product. The business will make arrangements for the damaged item to be returned or exchanged. Depending on the availability of the product, the buyer will either receive a replacement or a complete refund if the damage is covered under the Branch Warranty Policy.
Branch Guarantee Terms
For all of its products, Branch provides a limited warranty. Depending on the product, the warranty lasts anything from a year to ten years. Only the original buyer is covered by the guarantee, which addresses any flaws in the materials or workmanship.
Normal wear and use, misuse, abuse, and any damage resulting from incorrect installation or maintenance are not covered by the warranty.
Programme for Branch Flexibility
Through the Branch Flex Programme, consumers can purchase goods on a monthly basis through financing. Among the many advantages of the programme are the absence of fees, interest, and credit checks.
Customers must have a current US address, a US bank account, and a valid ID in order to be eligible for the programme. On Branch’s website, customers can apply for the programme, and they will hear back from Branch in a matter of minutes.
Increase Product Protection
In addition, the Branch provides Extend Protection Plans to clients who desire extra protection after the warranty expires. Accidental damage is covered under the plans, including drops, spills, accidents, power surges, and mechanical breakdowns.
Clients can get in touch with Extend’s customer support team to submit a claim. The firm will arrange for a product repair or replacement, and the claims process is simple and hassle-free.
Conclusion:
Branch’s return policy focuses on the needs of the consumer and aims to deliver great customer support. The limited warranty, free ergonomic consultation, and worry-free return policy are all intended to guarantee customers’ pleasure with their purchases.
Customers can also get further benefits and peace of mind via the Branch Flex Programme and Extend Protection Plans. Consumers who may like assistance with their purchases or additional information can get in touch with Branch’s customer care department.