The information provided here will educate you about Sperry’s return policy for items purchased straight from the company. Please keep in mind that if you purchase from a third-party merchant, the return policy of that business will most likely take precedence over the information provided here.
What is the Sperry Return Policy?
Sperry allows unworn goods returns and exchanges within 30 days of shipping. If you opt to return your goods, Sperry will charge $5.00 from your refund to cover return shipping costs. If you only need to exchange something, Sperry will offer you a free return mailing label, which will not affect the amount of your refund.
The most notable exception to this policy is that, due to the nature of their products, Sperry does not accept refunds or exchanges on customized orders.
If your goods look to be defective upon arrival, please fill out a defective product form on the Sperry website.
Does Sperry accept returns without a receipt?
You may be able to seek a return or Sperry exchange without a receipt, but you will need to provide evidence of purchase. If you used your free Sperry.com account to place your order, you should be able to access all of the information you need in your order history.
Even if you ordered as a guest, you can start a return or exchange with your order number and zip code. What is your order number?
You’ll probably find it in the order confirmation email Sperry sent you or the invoice that came with your item. Returning or exchanging a gift order is also possible provided you have access to the order number.
If you are returning an item to a Sperry store, your email confirmation will be valid even if you do not have your receipt. If you purchased your shoes from a third-party retailer, their return rules will most likely take precedence over Sperry’s.
Can I return an item to Sperry without the original packaging?
Sperry does require that all items be returned in their original packaging. Given that your returns must be in their original condition to qualify for a refund or exchange, it’s best to keep the box your order arrives in until you’re completely satisfied with your purchase. If you are still looking for the box in which your shoes were shipped to you, contact Sperry’s customer service for assistance.
How much time do you have to return anything to Sperry?
Sperry welcomes unworn goods returns for up to 30 days after it has been sent.
Does Sperry offer full refunds?
Within 30 days, they give complete refunds on all unworn products. The only thing to remember is that if you return your item via mail, a $5.00 fee will be taken from the total amount of your refund.
However, exchanges are always free, even if you must return your product by mail. Sperry will give you a free return shipping label, but you will need to have a printer to print it. If you don’t have a printer or are now out of ink to print the label, Sperry recommends contacting their customer service team for assistance.
How long do Sperry refunds take?
Sperry recommends that you allow up to two weeks for your return to be processed. Within two billing cycles, your refund credit will be provided to the same card you used to make the original payment. If you bought with a Sperry gift card, a new gift card with the amount of your refund will be issued and mailed to the shipping address you used to make your purchase.
Can I return an online purchase to the store?
Except for Sperry kid’s clothing, almost all Sperry items purchased online can be returned to any Sperry specialized retail location. Simply ensure that your purchases are unworn, in their original packaging, and returned within 30 days.
If you wish to return your item in person, bring your email order confirmation as well as the original method of payment used to make your purchase. If there is a Sperry’s store close, this may be the cheapest and quickest alternative.
ConclusionÂ
Understanding the Sperry return policy is crucial for a seamless and satisfactory shopping experience. By familiarizing yourself with the terms and conditions outlined in their return policy, you can ensure that any potential returns or exchanges are handled efficiently and by the company’s guidelines. Whether you’re seeking a refund, exchange, or assistance with a defective product, adhering to the specified procedures will help streamline the process and enhance your overall satisfaction as a Sperry customer. It’s advisable to regularly check for updates to the return policy to stay informed about any changes and make informed decisions when making purchases from Sperry.
FAQs
What is Sperry’s return policy?
Sperry’s return policy allows customers to return unworn and unwashed items within 45 days of purchase. The items must be in their original packaging and include all tags. Returns can be made online or at Sperry retail stores.
How do I initiate a return with Sperry?
To initiate a return with Sperry, visit their official website and log in to your account. Go to the order history area, choose the item(s) you want to return, and then follow the on-screen instructions. You can also initiate returns at Sperry retail locations.
Is there a return fee with Sperry?
Sperry offers free returns for items within the 45-day return window. Customers can use the prepaid shipping label provided with their original order. If returning items to a Sperry retail store, there are no additional fees.
Can I exchange items with Sperry?
Yes, Sperry allows exchanges for a different size or color of the same item. To initiate an exchange, follow the same process as a return online and specify the desired exchange details. Exchanges can also be made at Sperry retail stores.
What if I received a defective or damaged product from Sperry?
If you received a defective or damaged product, contact Sperry customer service immediately. They will provide assistance in resolving the issue, which may include issuing a replacement or refund. Include relevant details such as order number, product information, and photos of the damage when reaching out for a quicker resolution.