With Pull and Bear, you can return an item for up to 30 days after purchase, which is a quite generous return window. Both the product and its packaging must be undamaged for the return to be accepted. Examine the item carefully to ensure it is in pristine condition. All products must be in a marketable state.
For your refund to be processed, you will need to present the proof of purchase. Return shipping charges are non-refundable once the 15-day return period has passed.
Clarification Regarding Pull and Bear’s Return Policy
|In-store & Online
|In-store & Online
|Original form of payment
|877 287 1682
Return method at Pull and Bear
Products can be returned either in-store or via mail. If the products arrive damaged, Pull and Bear will not accept them.
In-store Return to Pull and Bear
You have 30 days from the date of purchase to return an item to a Pull and Bear retail store if you are unhappy with it. Just remember to return the item in its original packaging and have your receipt with you when you return it to the store. Stop by the shop and chat with an associate.
To help you out, they will be more than glad to. A customer service agent will verify your purchase and receipt to see if you qualify. You can return the product to a store if they approve. As soon as they get your goods that meet Pull and Bear’s return policy, they will promptly give you your money back.
Online Returns to Pull and Bear
Within 30 days of purchase or delivery, you have the option to return the items through mail if you are dissatisfied with your purchase. Put the return label on the item you’re sending back. If you did not obtain the return label with your shipment, you can obtain it from the company’s website or the email that confirmed your purchase.
You can also obtain a return label by logging into your account. Please proceed to the “My Account” area, then to “My Purchases,” and finally, click on “Return Request” after logging into your account.
Pull and Bear Refund Policy
Within 30 days after purchase, you can return the merchandise. It may take up to fourteen business days for the original form of payment to process your refund. Please ensure that you include the original receipt when returning an item for a complete refund. Refunds can be processed back to the original payment method if you have the original receipt when you return an item.
It is your responsibility to notify your bank or credit card company if you have not received your refund after 14 business days. To receive a complete refund, you must return the item in its original, unused condition and include all necessary documentation.
Pull and Bear Gift Card Policy
It is necessary to present the gift receipt to get a refund for the gift purchase. A store credit or voucher will be offered as the reimbursement. This store credit is valid for in-store and online purchases at Pull and Bear. Although gift orders are eligible for returns, gift cards cannot be returned. You can return a gift card purchase within 30 days.
Pull and Bear Return Policy Conditions
- Pull and Bear will not take back an item if it has been altered in any way from its original state.
- Item must be in original, unopened condition.
- Without the original sale tags, Pull and Bear will not accept the return.
- The product must be in a resalable state.
Return of Faulty Products to Pull and Bear
Notify the customer service department without delay if you have received a product that is broken, defective or the incorrect product that you do not wish to receive. Either they will arrange for pickup or they will be held financially accountable for shipping costs.
Pull and Bear Exchange Policy
Within 30 days after purchase, you can make an exchange according to Pull and Bear’s return policy. If you would want to exchange your item for a new style, size, or color, our staff will gladly assist you with that. You are not permitted to perform an exchange to achieve a difference. You need to select another approach.
Before you place a new order, you must return the original one for a complete refund. Call the customer support line at Pull and Bear if you require any further assistance. Both in-store and online exchanges are possible.
Pull and Bear Return Policy Exceptions
A small number of items are exempt from Pull and Bear’s return policy:
- If the product has been used, altered, or damaged in any way, you will not be able to return it. It must be returned in its original form.
- You can’t get your old Pull and Bear items back.
- You can get your money back if you send it back during the first fifteen days of the return window. However, a fee of £3.95 will be charged for any returns made after the 15-day return period.
Return Policy for Pull and Bear Items Not Received
Pull and Bear will still accept returns without receipts. Because Pull and Bear require customers to present appropriate government identification, it is best to return items in-store without a receipt. You can choose to receive a replacement or shop credit instead of a cash refund.
Pull and Bear Contact Details
Click here to send an email to [email protected]. To reach us, dial 877 287 1682. Please visit our website if you require any further assistance.
Pull and Bear Customer Service Hours
The customer service hours of Pull and Bear are Monday through Friday, 8 am to 5 pm. Every Saturday from 9:00 am until 5:00 pm.
Pull and Bear Store Hours
Entering your ZIP code, city, or state into the Store Locator will yield results for nearby stores’ hours, directions, addresses, and phone numbers.
In the United Kingdom, you can visit Pull and Bear any time between Monday through Saturday from 9:30 am and 9:00 pm.
Sun from 11:30 am to 6 pm is when you can find the store open.
Understanding Pull & Bear’s return policy is essential for a hassle-free shopping experience. The company’s commitment to customer satisfaction is reflected in its transparent and user-friendly return policy. By familiarizing yourself with the terms and conditions, you can ensure a smooth return process in case you need to exchange or refund your purchase. Remember to adhere to the specified guidelines and timelines to make the most of Pull & Bear’s customer-friendly return policy. Happy shopping!
What is Pull and Bear’s return policy?
Pull and Bear generally accepts returns within a specified period after the purchase. Check the official website or the receipt for the exact timeframe.
How do I initiate a return with Pull and Bear?
To return an item, visit the Pull and Bear website and navigate to the “Returns” or “Customer Service” section. Initiate the return process by following the specified instructions.
What items are eligible for return at Pull and Bear?
Most items purchased from Pull and Bear can be returned, but there may be exceptions such as final sale items. Refer to the return policy details for a comprehensive list of eligible items.
Can I return online purchases to a physical Pull and Bear store?
Pull and Bear often allows customers to return online purchases to their physical stores. Check the return policy for specific details on this option and any conditions that may apply.
What is the refund process for returns at Pull and Bear?
After receiving the returned item, Pull and Bear typically process refunds within a specified time. Details about the refund process, including the method and timeline, can usually be found in the return policy.