A Return Authorization Number (RAN) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.
All Return Authorization requests must be made within 14 days of receiving your products. All returns must be received within 10 day of having the RMA # issued.
Sale items are final sale and cannot be returned.
A restocking fee of 15% applies to ALL returned items.
Items must be returned in unused, undamaged, sellable condition, determined by jamaligarden.com, to receive credit. Items not meeting these criteria will not be credited and will not be sent back to the customer.
A copy of the Return Authorization must be included with your return. Failure to include this will delay processing of your return.
All packages returned must have the Return Authorization Number clearly written on ALL visible sides of the package. If it is not visible your package will be refused.
Please save the tracking numbers for packages you are shipping back to us. We are not responsible if your package is lost in transit.
You may use any shipping agent you like to ship your return back to us. We recommend FedEx or UPS as they provide real-time tracking of all shipped packages.
You will be notified via email once your return is received and processed. Please allow 3-5 business days after this email to see the credit applied to your account.
